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Diving Deeper on the Pixel 2 XL Display Seang Chau 10/26/17 3:55 PM Three weeks ago we announced Pixel 2 and Pixel 2 XL, our new 5” and 6” smartphones with beautiful, high-resolution OLED displays; all-day battery that charges super fast; easy access to an even more capable Google Assistant; and, the world’s highest rated smartphone camera, along with free, unlimited storage of all of your photos and videos.

We’ve been excited by the positive response from many of you and reviewers who have praised the new Pixel 2 phones. Over the past few days, we've been investigating reports of suspected problems with the Pixel 2 XL display related to differential aging (also referred to as “burn-in”) as well as evaluating overall display vibrancy based on some user feedback. We take every report seriously because we want to ensure that the experience on our phones has not been compromised.

Our investigation so far has given us confidence that our displays are as great as we hoped they would be, though we’re also taking steps to address the concerns we've heard. In this post, we provide detail regarding the engineering of the Pixel 2 XL’s pOLED display, in tight coupling with Android 8.0 Oreo, for natural and accurate colors; we describe image retention artifacts in OLED technology; and we share our UI design efforts for optimizing user experience and performance of the display.

Android 8.0 Color Management We’ve received some feedback about the Pixel 2 XL displays not appearing as saturated as other phones. We attribute this perception to our choice to calibrate the Pixel 2 XL for delivering natural, accurate colors, taking advantage of the new color management support in Android 8.0 Oreo. Displays on mobile phones are often calibrated to the sRGB color profile, indicated by the black triangle in the diagram below.

With the advent of OLED screens, things changed. An OLED display typically has a much wider gamut than sRGB. For example, the Pixel 2 XL has a Display P3 gamut (depicted by the larger yellow triangle). Chromaticity diagram: You can think of x as the amount of red, and y as the amount of green. Blue is implied by the lack of red and green. The diagram represents colors independent of luminance (loosely, the amount of light).

The colors in the chromaticity diagram have a tongue-like shape. The edge of the tongue represent pure wavelength light. The colors on the inside are made up of mixing the pure colors in different proportions. Colors outside of the tongue cannot be perceived by humans. Original source: Wikimedia Before Android 8.0 Oreo, the Android OS was not aware of the color space of the content (e.g. image files) nor of the display.

For JPEG or PNGs encoded in sRGB and with an LCD display typically calibrated to sRGB, color management wasn’t a pressing problem. For the most part, the “right” thing happened. Now, Display P3 can render more colors than sRGB because it has a wider gamut. Without color management, the Android OS passes the decoded sRGB image through to the display, unaware that the display has a wider gamut than the content.

As a result, the display reinterprets the color values in this wider gamut and effectively “stretches” the colors. This makes the reds more red, the greens more green, etc. To the user, the screen looks more saturated and colors “pop” more. But the stretching is imprecise; it’s not what the image designer intended. There’s no way for the designer to calculate the stretching effect, hence the rendered colors are not accurate.

Most Android mobile phones with OLED displays look saturated for this reason. With Android 8.0 on Pixel 2 XL, the phone now understands color spaces. It reads the color profile from JPEG, PNG, and WebP files so it’s aware of the color space used to author the content. And the OS is aware of the color space of the display. The Android graphics system uses more bit precision to represent a wider range of colors.

As a result, the OS can make sure images are rendered with accurate colors, exactly as the author intended. We think it’s important that User Interface (UI) designers are in control of the rendered colors for their experience. In addition, Android 8.0 enables applications to opt-in to wide color support—an Android app developer can now make use of the wider Display P3 color gamut precisely for a wider range of colors.

Google apps will take advantage of wide colors in the future. Pixel 2 XL Display Tuning The Pixel 2 XL has a wide Display P3 color gamut. The display is calibrated to a D67 white point. D67 refers to a color temperature of 6700 K. A D65 value (6500 K) corresponds to the color of the average midday light in Northern Europe, so the Pixel display errs ever so slightly on the blue side (users generally perceive the screen more “fresh” this way, probably because in the real world a yellow hue often indicates something has aged).

Out of the box, the Pixel 2 XL display defaults to sRGB + 10%. This is the sRGB gamut, expanded by 10% in all directions to make it slightly more vibrant. Humans perceive colors as less vibrant on smaller screens, such as on a smartphone, so we chose this for aesthetic reasons. Color mode is really a user choice. Many users prefer accurate colors; others prefer more saturated colors. What we’ve found is that you can become acclimatized to either.

Based on the feedback we’ve received since announcing Pixel 2 and Pixel 2 XL, we learned that some users do want even more vibrant colors. So, through a software update to Pixel 2 and Pixel 2 XL, we will soon be adding a new “saturated” color mode. The saturated mode puts the display into an unmanaged configuration, similar to how the Pixel 1 operates. The colors will be more saturated and vibrant, but less accurate (similar to most other smartphones which display more vibrant colors): we give consumers the option to choose the color saturation.

OLED Differential Aging & UI Management All OLED screens exhibit a degree of image retention (short-term) or burn-in (permanent) over their lifetime, starting the moment they are first powered on. This is also sometimes referred to as “differential aging” in the display industry. It appears as a faint outline of content on the screen from a previously displayed graphic. We’ve received reports of Pixel 2 XL devices exhibiting image retention on the screen and have been actively investigating them.

Extensive testing of the Pixel 2 XL display show that its decay characteristics are comparable to OLED panels used in other premium smartphones. The differential aging should not affect the user experience of the phone, as it’s not visible under normal use of your Pixel 2 XL. We understand, however, that it can be concerning to see evidence of aging when using a specialized display test app, so we've taken steps to reduce differential aging through software.

We designed the UI of the Pixel 2 and Pixel 2 XL to mitigate this phenomenon from being seen by the user over the lifetime of the phone. We are continuously updating our software to safeguard the user experience and to extend the life of the OLED display. This means finding ways to ensure consistent, predictably placed, high-contrast, efficient layouts without aging the display unnecessarily. For example, the always-on-display lock-screen moves the clock in a subtle zig-zag pattern on every minute boundary.

It’s almost imperceptible yet it ensures that the same pixels do not stay lit persistently. We’re currently testing a software update that further enhances protections against this issue by adding a new fade-out of the navigation bar buttons at the bottom of the Pixel screen after a short period of inactivity. In addition, we're working with more apps to use a light navigation bar to match their app's color scheme.

The update will also reduce the maximum brightness of the Pixel 2 XL by a virtually imperceptible 50 cd/m2 (nits), thereby significantly reducing load on the screen with an almost undetectable change in the observed brightness. The new saturated color mode mentioned above, the fade-out of icons on the navigation bar, more use of a white as a navigation bar color, and the max brightness curve change will be available as an update to Pixel 2 XL in the next few weeks.

In Closing We’re excited about seeing Pixel 2 and Pixel 2 XL in the hands of more and more users to experience the beautiful displays; the ever-smarter Google Assistant; the highest rated smartphone camera; peace-of-mind about storage, battery, security; the new two-year warranty; and much more. The new Pixel is the radically helpful smartphone that combines the best of Google AI, software and hardware.

We hope you’ll love it as much as we do. Posted by Seang Chau, VP, Engineering, Google Re: Diving Deeper on the Pixel 2 XL Display reistar 10/26/17 4:17 PM What about the blue shift polarization as you tilt the phone? It's very noticeable. Re: Diving Deeper on the Pixel 2 XL Display Chris Bauer 10/26/17 4:24 PM Any mention of the screen grain? It's particularly noticeable when using VR or when the brightness is on low.

Re: Diving Deeper on the Pixel 2 XL Display Kenny Huang 10/26/17 4:25 PM Could you also address the "black crush" issue that many pixel 2 and 2XL phones are experiencing? Diving Deeper on the Pixel 2 XL Display BrianLMcCann 10/26/17 4:29 PM Why is Google not responding to the reports of the display showing a blue tint at even minor angles? There have been numerous posts online that show that this blue tint varies drastically between individual units.

Some phones become deep blue, while others barely have this characteristic. Re: Diving Deeper on the Pixel 2 XL Display beenyweenies 10/26/17 4:31 PM Thank you for the update, Seang! Can you confirm whether the blue tint seen at off-axis angles is the intended performance of the device? There are many pictures and videos showing that some devices exhibit a much more pronounced blue tint than others, which makes it seem like a defect.

Diving Deeper on the Pixel 2 XL Display SeriouslyAndroid 10/26/17 4:42 PM So Google's strategy is to confuse people with a bunch of technical jargon to try and mask the fact that they screwed up? Most educated people with decent incomes are on Apple's platform. You really want to alienate the few of us that are left by not admitting and rectifying your mistake? Tsk tsk Diving Deeper on the Pixel 2 XL Display Georgios Mn 10/26/17 4:43 PM Thank you for the explanation! I, myself have been using sRGB on my Pixel XL as I prefer accurate colors over more saturated colors and have always been ever since using my first phone with an OLED screen.

Therefore I understand your choice, but I also appreciate that you introduce an option to turn sRGB off as I consider this a more user-friendly approach. Maybe you could even add a slider that increases saturation by let's say 10% for each step, so that everyone can pick their own "sweet spot".As for the retention and burn-in, I really hope a software update can address it. However I am worried as the panel on some Pixel 2 XL seems to have aged worse than my year old Pixel XL.

At this point I don't know if you can do much about it, but I will still give the 2 XL coming in a few weeks a try.The blue tint shift you did not address has me confident that it is something that cannot and will not be fixed. In real world use it probably is not very noticeable, but it is still somewhat unacceptable for a phone that expensive and this will cost you a lot of buyers, but also much needed image for you, Google, as a hardware manufacturer.

As I said, I will still give the 2 XL a try as I'm not too thrilled with the Pixel 2's design yet. Using it is fun, but that's about it. Re: Diving Deeper on the Pixel 2 XL Display Scott Peachey 10/26/17 5:02 PM Thanks +Seang! I really appreciate the post on this.  Re: Diving Deeper on the Pixel 2 XL Display Brandon S. 10/26/17 5:05 PM This is really jacked up. This phone cost more than my Galaxy S8+.

I regret pre-ordering this phone. Diving Deeper on the Pixel 2 XL Display peru jagan 10/26/17 5:15 PM New 2 year warranty ? Does pixel 2 and xl have 2 year warranty? Diving Deeper on the Pixel 2 XL Display Nick Schaffer 10/26/17 5:16 PM can you address the extreme blue shift issues? is this expected from your product or a manufacturing defect? mine is unacceptable in normal use. Diving Deeper on the Pixel 2 XL Display kenjh2 10/26/17 5:23 PM Thank you for clearing up some of the display issues.

I see no mention of the blue tint that can be seen when moving the phone even a degree off angle. Any information on this? Re: Diving Deeper on the Pixel 2 XL Display Greg Hodge 10/26/17 5:23 PM We appreciate the update, Seang.  This has been a significant issue for many.  The blue shift in the panel, coupled with the low color gamut makes it difficult to hold onto this device (at least for me).

  Do you have details on timing of these updates, particularly the saturated color mode?  Clock is ticking for many of us (within our 14 day return period), so we have to decide whether to 1) hold onto it and hope that the OTAs improve it to a level where we're comfortable with keeping it or 2) return it prior to our 14 day return period (and potentially prior to seeing the results of the OTA updates?  I love everything else about this phone - except the display.

(unknown) 10/26/17 5:29 PM <This message has been deleted.> Re: Diving Deeper on the Pixel 2 XL Display Jeff Sh. 10/26/17 5:29 PM I returned my Pixel 2Xl because of the heavy blue shift on the screen.  Why is there not a statement regarding this?  Re: Diving Deeper on the Pixel 2 XL Display NizarNoor 10/26/17 5:30 PM Thanks for this. I hope you will make the experience across the Pixel smartphone lineup next year more consistent, like last year.

We can feel there's some inconsistency and different design language between Pixel 2 and Pixel 2 XL this year.  PS. Why is there no mention of black crushing problem on the 5" Pixel 2 display? I hope you'll quietly fix that with the next software update. Thanks again. Re: Diving Deeper on the Pixel 2 XL Display Macgyver Hoferkamp 10/26/17 5:30 PM Diving Deeper on the Pixel 2 XL Display Eric Violette 10/26/17 5:31 PM Thank you! Google's the best and the addition of another year of manufacturers warranty puts my mind at ease! Can't wait for my Panda to arrive next month!!! Re: Diving Deeper on the Pixel 2 XL Display Illrigger 10/26/17 5:37 PM The color space calibration argument doesn't actually work in the real world, though.

We have already seen examples where details in color gradients are visible in photos on other phones are not on the Pixel 2. If it really was displaying content the way authors intended, are you saying that the author didn't intend for you to see those details? If so, why are they there? There is also the issue that you cannot predict what other phones will display when you are not using at least close to the same colors as they are; If I edit a photo on my Pixel 2, I have no way of seeing what it will look like on someone else's phone.

And it probably will look nothing like what I, the creator, wanted it to - the exact opposite of what your point seems to be.What it comes down to is either the color space awareness in Oreo that you are talking about isn't working as well as it should be, there's something wrong in the calibration of the screen, or both. I have seen people using color calibration tests on the Pixel 2 showing that it simply does not display any colors outside of the sRGB calibration triangle when trying to use a DCI-P3 test; if what you are describing the color space awareness feature does what you describe it to be doing, shouldn't those tests be showing the colors that the P3 test is requesting, not only ones in the sRGB gamut? Re: Diving Deeper on the Pixel 2 XL Display Artem Russakovskii 10/26/17 5:38 PM This is a great response, but it doesn't touch on 2 things: 1.

Many people now curious about Preferred Care. Will there be partial refunds? Extension to 3 years? Thanks. Re: Diving Deeper on the Pixel 2 XL Display Choatsy 10/26/17 5:44 PM Can you please add color calibration settings? My pixel 2 has horrible white balance looking dead on to the display due to the polarizer (extreme red hue). This could probably be remedied if I was able to turn down the reds or up the blue hues.

Similar to Samsung or the old android beta preview for RGB configuration without having to use an overlay.  Re: Diving Deeper on the Pixel 2 XL Display Gordon Kelly 10/26/17 5:48 PM I appreciate the addition of a "saturated" mode, but this does not address the real problem: you're blaming user preference rather than the simple fact the Pixel 2 XL is not calibrated properly. Below are PhoneArena's screen measurements and these results have been repeated by others - many colours are off but red in particular is horribly inaccurate.

sRGB is not the problem or people would be complaining about the Pixel 2 as well and this gives sRGB a bad name it doesn't deserve. Note: I've included the iPhone 8 (LCD) and Galaxy Note 8 (OLED) as well because this isn't as simple as claiming users are used to over saturated, inaccurate displays - these displays are not oversaturated and they are more accurate than the Pixel 2 XL: My concern with all this is sRGB is being needlessly vilified and app developers are unlikely to take the time to make sRGB apps if you tell everyone that users don't like sRGB because it's "too natural".

The fault likes with the Pixel 2 XL.  So while I'm happy we will have more modes, the number 1 focus should be fixing the Pixel 2 XL's calibration and then you wouldn't need an inaccurate 'saturated' mode in the first place.  Diving Deeper on the Pixel 2 XL Display MH1966 10/26/17 5:59 PM You can claim your shit doesn't stink over and over again, but it doesn't change the fact that you pushed out a subpar product.

You're going to have to do a lot to win back the customers who feel like they've paid $850+ on a broken device. Re: Diving Deeper on the Pixel 2 XL Display Kevin Art 10/26/17 6:01 PM And..... This did nothing to convince me not to fill out the RMA on my Pixel 2 XL that arrived today... Without even opening the box.  I've resisted the iPhone for years, but this debacle is eroding my strength against switching Diving Deeper on the Pixel 2 XL Display Michael Geisel 10/26/17 6:19 PM What about choosing picture color mode (sRGB) on an original Pixel XL? Will this allow the display to be color managed? Re: Diving Deeper on the Pixel 2 XL Display Seang Chau 10/26/17 6:24 PM We want to add some info regarding the blue tint that some of you have been asking about.

 The slight blue tint is inherent in the display hardware and only visible when you hold the screen at a sharp angle. All displays are susceptible to some level of color shift (e.g. red, yellow, blue) when viewing from off angles due to the pixel cavity design. Similar to our choice with a cooler white point, we went with what users tend to prefer and chose a design that shifts blue. Re: Diving Deeper on the Pixel 2 XL Display Orrin - Community Manager 10/26/17 6:29 PM We also want to add some clarification on the 2 year warranty and preferred care.

If you already purchased your Pixel 2 or Pixel 2 XL from the Google Store or an authorized retailer, your warranty will be extended to 2 years. The length of the preferred care program remains the same. If you have a mechanical breakdown issue in the second year, you will no longer have to pay a deductible. Accidental damage is still subject to a deductible. If you bought Preferred Care and want a refund you can get a full refund on your purchase of preferred care for up to 30 days, or a pro-rated refund anytime after that.

Re: Diving Deeper on the Pixel 2 XL Display Marcos Cantu 10/26/17 6:35 PM So the warranty isn't really being extended.  We're getting a 2nd year as insurance coverage with a deductible   Re: Diving Deeper on the Pixel 2 XL Display kenjh2 10/26/17 6:35 PM Thank you for mentioning the blue tint. You mention that the blue tint should only be visible at a sharp angle. I can see it cover my keyboard as I am typing right now.

The phone is barely tipped forward. I assume this means my screen is defective since this is not a sharp angle. Re: Diving Deeper on the Pixel 2 XL Display Kurleigh Martin 10/26/17 6:36 PM Can we not just have screen calibration settings in the hidden developer menu? That way the people who care can fix this to their liking (unknown) 10/26/17 6:40 PM <This message has been deleted.> Diving Deeper on the Pixel 2 XL Display Ulrich G.

Wortmann 10/26/17 6:43 PM Every TV has different color calibration presets. D67 is way to blue, let the users choose between 67,D65 and D55 Re: Diving Deeper on the Pixel 2 XL Display Nick Schaffer 10/26/17 6:55 PM I'd be fine if it truly was blue only on sharp angles, but I see extreme blue at any angle, it's difficult to not see some part of the screen shifted blue, seems defective. Re: Diving Deeper on the Pixel 2 XL Display BrianLMcCann 10/26/17 6:59 PM Diving Deeper on the Pixel 2 XL Display Dan J Allen 10/26/17 7:05 PM Thanks for the hard work on this great phone.

The XL2 is fantastic. Diving Deeper on the Pixel 2 XL Display Keith Mayoral 10/26/17 7:07 PM You mentioned that the blue tint is only noticeable on the pixel 2 XL under very sharp angles but that's not true with my unit. A 5 degree offset from a perpendicular viewing angle results in the blue tint on my device. It is extremely distracting and not an issue on my wife's pixel 2, my previous Nexus 6p, Nexus 6, or Nexus 5x.

Saying that this is an issue on all displays of this type appears dishonest as none of those phones had this issue. Re: Diving Deeper on the Pixel 2 XL Display Jeff Corkern 10/26/17 7:15 PM The blue tint is definitely not "slight" and its definitely not just viewable at "sharp" angles.....The phone I received was REALLY bad. I'm by no means picky but if I wasn't looking directly at the screen then I saw blue.

It was blue the  I looked at it more often then not. Re: Diving Deeper on the Pixel 2 XL Display Pixel2 Owner 10/26/17 7:15 PM I am a photography enthusiast, and own four main viewing devices.  In order of saturation accuracy: Dell U3415W, a professional-grade IPS LCD iPhone 8, a superbly accurate IPS LCD Thinkpad T450s, with a decent, but not outstanding IPS LCD Pixel 2 OLED The other day I took a photo at nighttime, lit by a red neon light.

After editing in Adobe Lightroom and uploading, I viewed it on Instagram on all four devices. Even though the Pixel 2 had the punchiest blacks, I couldn't stand viewing the photo on that OLED when comparing it to my other three displays. To add on to what Gordon Kelly has stated, I actually distinctly notice the muted reds when viewing that photo, in a real-life usage scenario. Re: Diving Deeper on the Pixel 2 XL Display Jeremy Wheeler 10/26/17 7:20 PM Sorry google, I'm keeping my Pixel Xl and returning the 2 XL, the blue shift on the 2XL is Unacceptable.

  The blue shift is so 2012 and reminds me of my Samsung S2 I had years ago.  You can't expect anybody to want to keep this phone when you have used the original XL with its near perfect screen and then come out with something that looks 5 years older.  This is extremely disappointing for your customers.  Obviously somebody didn't listen to the right person at your company when designing this phone, and you will loose a ton of money because of this mistake.

Re: Diving Deeper on the Pixel 2 XL Display Cortex_M0 10/26/17 7:23 PM You state the color shift is only visible at sharp angles.  That is different from my experience with my Pixel 2 XL.  In my case there's a noticeable blue shift even just from my left to my right eye.  That's roughly 2.4 inches across at a distance of around two feet from the phone.  It's very disconcerting to look at the phone and have both eyes see slightly different images.

Re: Diving Deeper on the Pixel 2 XL Display Jason Dane 10/26/17 7:39 PM I wonder if a special screen protector could remove/reduce the blue tint? Diving Deeper on the Pixel 2 XL Display George McGown 10/26/17 7:39 PM What about the 2 devices I have had to return for having big lines forming in the middle of the display originating near the active edge junction and the volume down button? Seems like any normal pressure applied to the side of the device causes the screen to malfunction.

Has anyone else experienced this? Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/26/17 7:49 PM Thanks for the update, it is all which I expected it to be. Although I appreciated the sRGB calibration for accuracy, I believe it was a mistake to not include wider gamuts out of the box (surely such a reaction was obvious? maybe not).While I am happy with all the comments in the statement (blueshift is significant, but not enough for me to cancel my order), I would like to see a "dark mode" that remains on all the time, regardless of the background.

 Also, when the nav bar has receded, it would be nice to simply slide into the display from the bottom where the nav buttons would appear, but, instantly react as if I pushed them. Though... I suspect Apple might sue (I've long thought this should have been a thing on android, I have had it through ROMs).I am sure no date is sat in stone, but is it part of 8.1, or (hopefully) a 8.0.1? Re: Diving Deeper on the Pixel 2 XL Display nm46112 10/26/17 8:04 PM My display shows blue at a 10-15% angle, I wouldn't call that 'severe.

' Based on this post, it seems like that would be 'abnormal' and not acceptable? I've had alot of phones and this is way worse than any I've had... Please advise. Thx! Re: Diving Deeper on the Pixel 2 XL Display luu hoo 10/26/17 8:17 PM The "burn-in" problem is a good example to tell us that virtual navigation bar sucks.It's time for android to fully remove the useless and ugly(Now there are  three "bezels" from top to bottom: app bottom bar,system virtual navigation bar  and bezel.

WTF?) navigation bar. Re: Diving Deeper on the Pixel 2 XL Display jwiegratz 10/26/17 8:30 PM Seang, Unfortunately, "only at a sharp angle" statement regarding Blue Shift, is not true. Even now, while typing this message, I can visually see the top of my screen is a shade bluer than the bottom... And I'm looking at the screen nearly at a dead-on angle. 5 degree at the most. Re: Diving Deeper on the Pixel 2 XL Display Chris Bauer 10/26/17 8:33 PM Thank you for responding, but this is not true.

There's a lot more variability than you're admitting. I can see blue at every angle of looking at the screen that isn't perfectly straight on. I can actually see a slight amount of blue at the bottom of the screen of my PIxel 2 XL while looking directly at a white screen.  The blue gets very noticeable at an angle I'd estimate to be 20 degrees. When the phone is sitting on a desk, an angle I'd consider common, the blue shift is extreme.

I'm clearly not the only one with a blue shift this extreme looking at photos other users have posted on /r/googlepixel, among other places. On Thursday, October 26, 2017 at 6:24:32 PM UTC-7, Seang Chau wrote: The slight blue tint is inherent in the display hardware and only visible when you hold the screen at a sharp angle.  Re: Diving Deeper on the Pixel 2 XL Display Abhi Shek 1994 10/26/17 8:50 PM whats the warranty pixel 2 xl ?is it an international warranty ? I ordered the phone in usa.

i will go back to India.will the warranty be valid in India?will it be accepted if there is a recall of the device?please replay quickly so that I a can cancel my order if the warranty is not valid in India. thank you Re: Diving Deeper on the Pixel 2 XL Display Shawn Gelo 10/26/17 9:13 PM You say you're reducing the screen brightness by 50 nits.  Is that only a reduction of the brightness when using the slider?  Or is that also going to reduce the nit output when using automatic brightness in direct sunlight?  I would hope we can still get full output when using automatic brightness in direct sunlight.

   Re: Diving Deeper on the Pixel 2 XL Display Umbrae 10/26/17 9:35 PM Thank you for making a statement on this. Can you further definitely sharp angle? Mine is blue at a very slight angle. You need to look dead on to avoid it. All I have been asking for is information whether my device is flawed and needs to be returned, and still don't have a straight answer. I have never had a phone  with this color shift like this, and with a family of five I have seen a lot of them.

Returning the phone for any reason is a significant burden for me. I basically need a phone and this is too expensive for me to handle a second $1k hold on my account to advance ship. Re: Diving Deeper on the Pixel 2 XL Display vivektyagi20 10/26/17 9:38 PM Do we expect an extended warranty support with all Pixel 2s purchased in India as well? Re: Diving Deeper on the Pixel 2 XL Display maansleroux 10/26/17 9:42 PM I have mixed emotions.

I am happy that Google had a look at this, responded with arguments that make sense, will roll out some software changes to address some of the pains and backed up the product with a 2 year guarantee. That said Google doesn't really have a good history of doing the right thing to address product defects. Many people like me are still walking around with Nexus 6Ps with battery issues, and Google will simply not address the issue (Outside of the US) To me it is really obvious from users comments, and evidence supplied, that there are still some displays with issues that are more exaggerated than what you address in your answers.

Most likely cause is that the panels manufactured have inconsistent quality and you guys dropped the standard to meet supply demands. Meaning some screens are good, some are average and some are obviously bad. Damned if you do, damned if you dont, but IMO you should never sacrifice quality, even if it means you wont meet demand. Maybe im wrong. Who knows at this point.  Re: Diving Deeper on the Pixel 2 XL Display Ap307 10/26/17 9:51 PM I will second the comments here on the wild variance in blue tint both my colleagueand I got the 2xl and his tint is much less at any angle, closer to my original xl but my 2xl shows significant blue tint even with a small 5 degree angle.

  I am returning mine in the hopes your parts or assembly plant figures  out better quality control, i dont have time or patience to be a beta tester on a $900+ device, and what is so disappointing is i believe in the product experience you want to sell but execution is not there. Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 10/26/17 9:57 PM Dear Pixel Team, Thank you for your responses and explanations.

  Please do continue to investigate, verify quality control, and continue to be transparent.  Your honesty will always win over the hearts of customers and build loyalty beyond what any single product could do.  Like others, I am a bit anxious about the reported display issues and about being an early adopter, and I do quite a bit of online research before I make major purchases.  I look forward to the conclusion of your investigation, and I look forward to purchasing my new Pixel 2 XL, as there is no other mobile device on the market that I yearn to experience and play with on a daily basis.

  I honestly love Google's services and products, and now I love your hardware too.  I have a Pixel 1 XL, and it is amazing.  I look forward to the Pixel 2 XL, hopefully sooner than later, though I would be more than happy/willing to wait for these issues to be 100% resolved before purchasing.  Please know many of us are eagerly watching and waiting.  Wishing you the best.  Thank you. Re: Diving Deeper on the Pixel 2 XL Display Hilmy Akatsuki 10/26/17 9:57 PM What u mean by reduce the maximum brightness of display? This is better if u give example of how it reduce the brightness and how much will the user affect by this? If u not tell about this then maybe after some days many blogger will come about this and  maybe post about this!!! Thanks! (unknown) 10/26/17 10:04 PM <This message has been deleted.

> Re: Diving Deeper on the Pixel 2 XL Display Gail D 10/26/17 10:23 PM Then cancel your preorder and have no regrets. Simple. Re: Diving Deeper on the Pixel 2 XL Display Badma 10/26/17 10:31 PM The article cites the white point for the OLED display being calibrated to D67. This could be a root cause of the color shift many folks are complaining about. The JPEG, MPEG, ITU and SMPTE standards for video white point for content displayed on LCD and OLED panels is D65.

The D67 white point is for digital projectors using Xenon lamp sources. An OLED panel wrongly calibrated to D67 will force content to display a blue/green color shift. Does this seem suspicious? If the above article is accurate, it seems Google may have goofed when choosing the white point for the Pixel 2 XL. Diving Deeper on the Pixel 2 XL Display Daniel Cuthill 10/26/17 11:01 PM I think it is great Google is listening to their customers.

Just a couple of things I would like to add.1) Please make skin tones look natural they looked very unflattering on Pixel 1 if you are going to add an option for a more saturated look please consider this.2) Display auto brightness appears to be erratic and does not transition smoothly please can this be looked in to. Keep up the good work Google!! Re: Diving Deeper on the Pixel 2 XL Display Linux_newbie 10/26/17 11:10 PM Is Google not considering them defects? If microphone doesn't work during a call, isn't that a big issue for Google? Diving Deeper on the Pixel 2 XL Display Mike Ridolfi 10/26/17 11:17 PM We appreciate the color accuracy :)- Mike (EIZO PM) (unknown) 10/26/17 11:32 PM <This message has been deleted.

> Re: Diving Deeper on the Pixel 2 XL Display Neel D 10/26/17 11:32 PM If you are confident in your abilities to address these issues, you should extend the full refund period of both devices from '15 days from the date of purchase' to '15 days after all the last software update' that you've mentioned in this post. Re: Diving Deeper on the Pixel 2 XL Display vespesian 10/26/17 11:49 PM Re: Diving Deeper on the Pixel 2 XL Display Daniel Cuthill 10/27/17 12:17 AM Please can you include something like a Vibrant + mode where the colours are pretty realistic but with a little more punch and the red is more vibrant.

Also and option for a saturated mode as mentioned in the post will be good too for those who like the colours to pop. As mentioned previously please consider skin tones when making these adjustments as they look unflattering in the last Pixel XL I owned. Re: Diving Deeper on the Pixel 2 XL Display Sajiv Roy 10/27/17 12:18 AM Hi, If I buy the Pixel in India, but I reside in Mauritius. How can I get support/repairs/replacement in Mauritius ? Based on your answer, I will order the Pixel.

Re: Diving Deeper on the Pixel 2 XL Display Wes Chester 10/27/17 12:24 AM After reading these comments, I'm worried as to what I will find when I get my 2 XL. As some have stated, this is an $800+ phone and should be a standard of high quality from Google. Diving Deeper on the Pixel 2 XL Display themaxwhite 10/27/17 12:27 AM In-store, here in London I pulled out my Pixel XL and held it next to the Pixel 2 XL to show the in-store demo staff the colour shift and they said "this device is in demo mode, so is preserving energy by dimming colours".

The staff couldn't explain or justify when I told them that can't be true, then went on to explain to me who made the screens and that dull colour is the future for Google's own devices. Also, the move to post such a response here in the product forums as oppose to The Keyword or another mainstream Google blog further shows how much this issue is simply bad design and UX. Calling the colour mode 'saturated' when they're really the norm (as shown in the Pixel and other devices like the iPhone) is unnecessarily elitist and shameful.

It's the standard we've grown to expect. And, the result of toned down colours on one device ruins a cross platform experience. For example, when editing photos on a Pixel 2 XL and then viewing them on a Pixel book; colours will be overworked on the former device to compensate for the dulled colour of it's display. This has halted my expectations for the Pixel line, and confirms I'm sticking the Pixel XL until next round.

I was excited to show it off to my friends (I'm the fanboy in the circle) but now I can't do so without making excuses! Diving Deeper on the Pixel 2 XL Display themaxwhite 10/27/17 12:28 AM By "we" you mean just you? Re: Diving Deeper on the Pixel 2 XL Display themaxwhite 10/27/17 12:29 AM You can't. You're left to your own devices—truly. Re: Diving Deeper on the Pixel 2 XL Display Daniel Cuthill 10/27/17 12:38 AM Forgot to mention that dark areas when looking at pictures or watching movies are crushing the details in those areas please can this be looked at too.

Re: Diving Deeper on the Pixel 2 XL Display Daniel Cuthill 10/27/17 12:51 AM I would like to know is the display capable of showing HDR content for services like Netflix? Re: Diving Deeper on the Pixel 2 XL Display Artem Russakovskii 10/27/17 12:54 AM Yes, HDR works great on YouTube. It's not yet enabled on Netflix. You can see the list of phones HDR-enabled by Netflix here: https://help.

netflix.com/en/node/23939. They need to update their app before we can get HDR on the Pixel 2s. Re: Diving Deeper on the Pixel 2 XL Display tavopp 10/27/17 12:58 AM "The slight blue tint is inherent in the display hardware and only visible when you hold the screen at a sharp angle..." Not true!!! What is true is that the slightest movement of your hand changes the colors on the screen. I'm returning the phone and getting my money back.

I tried to get a replacement but CS said the problem wasn't enough of a problem for them to send me a new phone. My recommendation: Don't buy this phone. Re: Diving Deeper on the Pixel 2 XL Display Daniel Cuthill 10/27/17 1:03 AM Thanks for confirming Artem! Re: Diving Deeper on the Pixel 2 XL Display Tahir Jomaa 10/27/17 2:03 AM Thanks for the informative update Seang. It's great to see that Google are listening to customer concerns regarding the display on the Pixel 2 and Pixel 2 XL.

As someone who has ordered a Pixel 2 XL (black and white), it's re-assuring that you have increased the warranty to 2 years whilst also looking at software updates to further minimise the possibility of burn in or differential ageing. I've also seen your post regarding the blue tint that users experience when the phone is viewed at an angle. Regarding this, I have read an article which suggests that this could be down to a poorly-applied polarizer (which allows you to view your screen through polarized sunglasses).

They've also posted a YouTube video to this effect: It would be great if you could investigate these claims and reply back to them too! Re: Diving Deeper on the Pixel 2 XL Display Dean.Hamilton 10/27/17 3:27 AM Theres always time to cancel your preorder Brandon. No one is forcing you to keep your preorder. Re: Diving Deeper on the Pixel 2 XL Display GutoA 10/27/17 3:33 AM Um...they are literally rectifying things in this statement: 1.

Will give users the option of saturated colours (like a Samsung phone) or accurate colours (Like the Pixel 2 launched with) 2. Will reduce brightness of nav bar, make it hide when not in use and allow apps to change the nav bar's colours to match their scheme - all to reduce image retention. 3. Give users 2 year warranty in case they're still worried about burn in Obviously, it doesn't fix everything: - The blue tint is part of the screen's hardware.

They say that they could have made it red or yellow but decided blue was least problematic. - A small amount of screens have clear QC issues, namely the graininess. If you get one of those phones, order a replacement.  So what that means is that the only problem left permanently is the blue tint. It seems that most who have received a phone are fine with the blue tint, but if it ruins anyone's use of the phone, then they need to switch to a different phone.

Diving Deeper on the Pixel 2 XL Display rajendra82 10/27/17 3:46 AM I would also recommend rechecking the sRGB calibration. I know there is panel to panel variability, but on my Pixel 2 XL, the reds are not as saturated as they should be by the sRGB standard, and the blacks are crushed. Having a managed sRGB mode is good in theory, but in practice only as good as the panel output calibration.

I have rely on the vivid mode crutch to make the skin tones more tolerable, and I don't buy that this is because of the display size. On my wife's iPhone 7s, I don't need the crutch of vivid mode, because the base calibration is better. Please fix this too in the patch. I would also like to have a set of user controllable sliders for RGB saturation and gamma setting as a managed but user controllable color profile.

If HDTVs have had this for 15 years, why can't my smartphone? Re: Diving Deeper on the Pixel 2 XL Display Bubba Joe 10/27/17 4:37 AM Is this where we come to laugh at and bash the Pissel failures?  Re: Diving Deeper on the Pixel 2 XL Display ChaseFox 10/27/17 4:38 AM The blue tint does not appear only at sharp viewing angles. With the size of the screen and the narrowness of the viewing angle, it's almost impossible to hold the device in such a way that avoids one side of the screen or the other appearing tinged with blue.

The viewing angle is simply too narrow. In short, the screen sucks. This might be acceptable on a budget-oriented device, but not a premium flagship costing $1k. I returned mine. Re: Diving Deeper on the Pixel 2 XL Display BrandoHD 10/27/17 4:40 AM If the blue shift on the Pixel 2 XL is by design, why doesn't it occur on the Pixel 2? If the colours are muted by choice, then why isn't anyone complaining about muted colours on the Pixel 2? If the display on the Pixel 2 XL is "up to standard", then why are all the display issues and complaints coming from that same device and not the Pixel 2? Has anyone outside of Google actually measured if the display is actually calibrated to sRGB or are we just going by what the Google's marketing team has said? Why did the LG V30 exhibit some of the same issues as the Pixel XL 2 when it first came out? Re: Diving Deeper on the Pixel 2 XL Display whniii 10/27/17 4:53 AM I'm with ChaseFox here.

The blue tint is very bothersome and can be seen on my phone with just a small amount of angle. Looking down at the phone on your desk for example. I'm trying to decide whether or not to keep it. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/27/17 5:12 AM Personally, I know the LG display is the root cause of the blueshift, but, I would love to see a panel with and without the polarizer on top.

I am curious to see if, and by how much the polarizer may amplify the shifted viewing angles. Also, I seriously hope Google do something similar to Samsung and allow a red, green and blue manual adjustment. Correct me if I am wrong, but I think the s8 at launch was calibrated with a red hue white point that got stick from everyone. I really think you should allow users to manual set the white point, a slightly more red hue would make the blueshift less severe looking.

I think the lasting story here is LG panels have reduced viewing angles and that's just it. But Google have unfortunately had the perfect (not for them) storm of bad quality control, a foolish decision to only allow sRGB and reduced viewing angles that have came to give google some significant bad press. I will still keep my order, because I seen it in store and the blueshift for me was not a deal breaker.

The phone and experience is more than just its display. For me, the most important thing is transparency from Google and offer as much freedom in settings to appease everyone.Just remember folks, the most vocal people on these forums are from the negative reviews. For that reason, I am waiting until I see how I feel about the phone, if its not good, then I will return it, but until then I will wait without judgement.

Diving Deeper on the Pixel 2 XL Display Kolade Nurse 10/27/17 5:41 AM It was mentioned that Google will do a fading feature on navigation bar to reduce Burn in. Any thoughts around providing a disappearing bar option similar to the Samsung S8 where you can opt for the bar to disappear when not in use but with a slide up or across gesture depending on screen orientation to bring the navigation bar.

I use this feature and it's on of great neat features with the S8 along with their new themes options for personalization. Let us know. Re: Diving Deeper on the Pixel 2 XL Display Randy Kennedy 10/27/17 5:47 AM You guys are telling your community, your users, the people that YOU support, what the phones SHOULD do, and what the screens are designed TO DO. Not what is ACTUALLY happening to these devices.

First off, Pixel 2 is using a screen from samsung, and what do you know, there's no issues (yet) with the screen from what people have reported thus far. Pixel 2 XL screen is designed by LG, the first screen they have made that is pOLED,which by the way.... DOES NOT even meet samsung's standards, and lets face it samsung can make damned good screens, look at their devices, their tv's and the screens for phone they make for their competition (Including Apple) and yet there are issues without the phone being on the market for a MONTH.

For example, you're telling everyone that "the blue tint is normal and can only be seen from such a certain angle". That is not normal, that is not a response to give someone. The Pixel 2 regular doesn't have a blue tint? That's not a "feature" of the screen, that's a defect, and you're all trying to cover it like "it's suppose to be there". This phone costs almost $1000, and you're telling me that there is no issue with the Pixel 2 XL screen design because written on paper, and on a graph its suppose to be a design?Google needs to face the fact they made a great phone for the first pixel, but the second generation is a bust, it needs to be recalled, and the screens don't need to be replaced with the same screen, but to be made by someone different than LG.

.. like samsung. Hasn't Google Learned that the LG Nexus phones were trash, now you gave them another chance on the pixel 2 and you're dropping users and sales? Recall the phone, make your community happy, and fix your flaw. Stop pushing it off and telling everyone "its normal" its not "normal". This is only a couple weeks into the phone, imagine in 2 months, or even 4 months the amount of issues. It's going to keep getting worse.

  Re: Diving Deeper on the Pixel 2 XL Display Alejandro Gómez Batista 10/27/17 5:51 AM Ordered my Pixel XL 2 Already, awesome response from google overall, appreciate your constant feedback as well as FULL Honesty. Thank you very much, I will enjoy the phone that you guys worked so much on. (unknown) 10/27/17 6:03 AM <This message has been deleted.> Re: Diving Deeper on the Pixel 2 XL Display David Dalley 10/27/17 6:21 AM Please address the Blue Shift Issue.

This does not happen on the current premium phones on the market in particular the Samsung Galaxy S8 which is a beautiful handset. The main reason why I did not purchase the Samsung was because I wanted the pure Google experience and not deal with the "Bixby" personal assistant over the Google Assistant. In addition, I waited for this model to launch as my previous phone (Nexus 5) was very long in the tooth and had a power switch issue that was not worth repairing.

With that said, I am seriously considering returning this unit as the clock is ticking. This is a physical screen issue that really requires a new phone replacement. If Google is not willing to protect the brand from this defect than I can learn to live with a competitors model especially when I am spending $900 plus on the phone.  Please advise as time is running out on this. Re: Diving Deeper on the Pixel 2 XL Display Jamie Peacock 10/27/17 6:32 AM I really appreciate the response about the blue shift.

However, the shift is showing up at a lot of angles, not just sharp ones. Please stop downplaying the problem by saying it's only at large angles so that you can dismiss it as "by design." Given how many people are complaining about this issue, it's clear that there is a problem with the screen, regardless of whether Google thinks it was by design or not. Saying that is insulting to the people that spent almost $1000 on this phone.

The AMOLED panel on my Nexus 6p works just fine at angles (like when I'm reading news articles, which have white backgrounds btw, on the table while I'm eating lunch, for instance), so it is definitely a defect in the Pixel 2 XL. Please take this issue seriously and not dismiss your users so flippantly.  Diving Deeper on the Pixel 2 XL Display zmargoli 10/27/17 7:16 AM This is all great info and your next steps sound great.

I would add if your tweaking navbar behavior, perhaps it's also a good time to add the option for it to hide when browsing in Chrome, which is where a lot of folks spend a lot of phone time and it's always visible. I always find myself desiring more screen real estate there like is possible in other apps. Re: Diving Deeper on the Pixel 2 XL Display Treadpool 10/27/17 7:18 AM Regarding the color tint we see, the explanation would make complete sense if it was consistent between phones.

Like many have said there are varying degrees of tint. Some have light blue tint at small angles, some have deeper blue tint at larger angles. Others have half blue at the top and warmer at the bottom (like me) and the reverse. Other than this, the phone is perfect - but this display is a problem unless you are lucky and get a nicely uniform display. Why should I return it and risk getting a possibly worse phone in the display lottery?  Re: Diving Deeper on the Pixel 2 XL Display GillyMike 10/27/17 7:45 AM I'm also seeing Blue at only slight angles.

  When I look at my phone straight on I can see blue tint at the bottom of the screen.  I really like this phone and am willing to wait for software updates to fix the color balance, but the blue is just not going to work for me!  I, too, would send it back for a replacement but want some sort of guarantee that the one I receive will be better than the one I have before I do so!  As soon as the blue is gone I'd be in love with the phone.

  Please Address! Also, I'm confused on what the difference is still between the free extended warranty and the paid Preferred plan now, please elaborate! Re: Diving Deeper on the Pixel 2 XL Display rmagruder 10/27/17 7:57 AM Yes, YouTube supports HDR On it, but why is it so choppy.  Every second or two it seems to stutter. Re: Diving Deeper on the Pixel 2 XL Display rmagruder 10/27/17 8:01 AM I'd also like to weigh in on blue shift.

  It is definitely NOT honest for Google to say "Sharp angles".  Even a minor tilt shows the shift.  Google  isn't being honest with us on this one.  It's also important to note that this isn't a problem on the smaller Pixel 2, so clearly there IS a difference and this is not NORMAL. I am okay with everything else Google is saying/doing with regards to the screen, and I would hope anyone who buys from the Play Store and might get non-image retention burn-in can exchange it, but what I was dearly hoping for against all hope was that Google would fix the blue shift issue at slight angles, even in hardware, and offer exchanges to customers who are not really enjoying having their screen shift to blue when they set it on a table and look at it.

(unknown) 10/27/17 8:12 AM <This message has been deleted.> Re: Diving Deeper on the Pixel 2 XL Display baddotgee 10/27/17 8:46 AM Is the display on my Pixel XL better than the one on the Pixel 2 XL? Re: Diving Deeper on the Pixel 2 XL Display baddotgee 10/27/17 8:56 AM If only there was a dxomark for displays. Re: Diving Deeper on the Pixel 2 XL Display Richard E D 10/27/17 9:17 AM If the blue tint only appears at "steep angles", why are your support staff saying that the blue shift appears at ANY angle off of center.

  Looking straight at the phone, the corners begin to have blue shift; ~10 degree and the whole screen has a different color - this in not only happening at steep angles. Re: Diving Deeper on the Pixel 2 XL Display jwiegratz 10/27/17 9:23 AM Seang...  Please see the following photos showing a nearly DEAD ON view (~5 degrees)... as well as a SLIGHTLY off angle video  (~15 degrees) I've added the HEX codes of the colors so you can understand just how 'off' my device  -- and likely many others -- are.

3rd Photo =  Look at the severe black crush.     Phone is set to 70% brightness, adaptive OFF for all of these photos. BUILD DATE -- September 26th -- Black, 64GB model. https://drive.google.com/drive/folders/0BwkSnui6cWo_T3hjTUxYQW9fR2c?usp=sharing It's hard for me to believe that you can call "15 degrees" as a sharp angle.    When you place your phone down on the bar/table at a restaurant,  which is common use-case,  you're looking at it more than 20 degrees.

.. which makes the effect even worse. Please advise. Re: Diving Deeper on the Pixel 2 XL Display Adam Engelbrecht 10/27/17 9:46 AM I'm sorry, but Google, you have lost a lot of confidence with the bungled launch and decisions made with these phones.  The Pixel 2 XL should never have been put on sale with a screen in that state.   The QA/QC were obviously also quite lacking.  The blue shift that you call "slight" is quite an accurate description.

  There are clear examples all over these forums and the web.  The delta in screen quality on the 2 XL is really disappointing.  Next, the clicking/hissing sounds.  You had to have noticed them during QC.  It just can't be that you didn't.  I just don't understand your reasoning for the decisions made with these phones.  The words coming out of the mouths don't match the products coming off the assembly line.

   850 dollars, likely more in many cases, for what accounts to a phone with a screen the quality of an OLED screen from 2012.  Truly, truly amazing.   Re: Diving Deeper on the Pixel 2 XL Display milindr 10/27/17 9:59 AM I got the phone yesterday.  I love the phone but can't stand the blue tint.  It's not even close to being visible only at sharp angles.  Even the slightest shifts shows the blue tints and it's very stark when left flat on the desk.

  My Pixel XL doesn't have even a hint of a color shift.  I have 13 days to make a decision on keeping the phone.  24 hours with the phone has not changed my mind on returning it.  Please post back on the color shift. I have no problem whatsoever with the color profile.  I turned sRGB on both the Nexus 6P and the Pixel XL.  So the Pixel 2 is fine for me.  But I can't stand the blue tint and I don't see how you can fix it with software.

  I'm only going to keep the phone if you will give assurances that you will figure out the problem, fix it and replace phones with the problems.  And no, I don't think it's too much to ask for a $1000 phone which is what I paid with taxes on the 128GB model. Re: Diving Deeper on the Pixel 2 XL Display cackleberry2112 10/27/17 10:13 AM As I understand it, they are reducing the "maximum" brightness.

So in other situations where it isn't turned up all the way, there shouldn't be a difference. I hope someone will correct me if I'm wrong. Re: Diving Deeper on the Pixel 2 XL Display cackleberry2112 10/27/17 10:14 AM Given the variability with this phone, I would return it and hope to get one with less blue shift.  Re: Diving Deeper on the Pixel 2 XL Display jwiegratz 10/27/17 10:17 AM My photos above show 70% brightness.

..  So that pretty much rules out reducing brightness as a fix. Re: Diving Deeper on the Pixel 2 XL Display Macgyver Hoferkamp 10/27/17 10:38 AM Reducing brightness was not to fix the blue shift, it was for reducing the intensity of burn-in. Re: Diving Deeper on the Pixel 2 XL Display cackleberry2112 10/27/17 11:00 AM Claiming the blue tint is "inherent" might be acceptable if the problem was the same across all devices.

But there is huge variation, which is indicative of poor quality control. You've owned up to some of the issues, but this is still a big one that's preventing me from buying the device. It would be great to hear that Google is at least trying to remedy the problem with some tighter controls going forward. I've seen some units that would be acceptable, but I'm not about to play the "XL2 display lottery" with $900.

Re: Diving Deeper on the Pixel 2 XL Display B Sims 10/27/17 11:05 AM Google, please don't dig your feet in on denying the blue shift problem. I spent 20 minutes on the phone with support and it's clear that you've communicated the company line that "the screen is working as intended". Unless Google "intended" white to look like blue, there is a problem and the denials will cause lasting trust issues for years.

  Don't do this to your brand.  The phone is excellent, amazing in all ways except for the screen.  Suck it up and do what needs to be done. Re: Diving Deeper on the Pixel 2 XL Display Ai Torigoe 10/27/17 11:16 AM I have a Pixel 2 and I do see a blue tint when I tilt my phone more than 10 deg. Re: Diving Deeper on the Pixel 2 XL Display Sam Nhean 10/27/17 11:22 AM With the Pixel 2 XL display being an odd 18:9 aspect ratio, some apps and games do not play well.

  They instead stretch the full length in portrait mode and cut off the sides.  Samsung and LG fixes this on their 18:9 screens in the Galaxy 8 plus and the G6 by giving the user the option of setting 16:9 aspect ratio for individual apps.  The Pixel XL does not have this option.  Re: Diving Deeper on the Pixel 2 XL Display LifeofReilly 10/27/17 11:27 AM If by technical jargon you mean "data" then hey- maybe?  If data confuses you and you really just want to be told how to feel- then maybe you should jump ship to iOS.

  "Most people" haven't had their phone for any length of time yet so "most people" are just going by the reviews they read. I'll withhold my scathing judgement until I've had my phone for a few weeks. Re: Diving Deeper on the Pixel 2 XL Display Kougeru 10/27/17 11:31 AM Great photo. This is absolute freaking BS on Google's end. I returned my Pixel 2 XL and will live with Samsung for a few more years due to this response.

Not even sure I want to give Google Pixel another shot after this response. This blue tint is FAR worse than any "Yellow" tint or "red" thing on other phones. My S8 turned a little red but most people when I asked said it was white. It was only noticeable when compared to other stuff. This blue shift tint however is EXTREMELY noticeable on it's own. it's such a deep blue and it happens at angles far lighter than other phones.

Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/27/17 11:36 AM You mention that the blue shift happens at a "sharp" angle? Mine happens fairly quick! And at the sharpest angle it goes back to normal. Just tilting it slightly brings this blue shift. It doesn't really bother me much, and honestly, it only happens on white backgrounds. If I see newer units not doing this I will definitely send it back for a replacement.

Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/27/17 11:39 AM Exactly, and the crazy part is that when I look at it at its sharpest angle, at eye level, the tint goes away. It's as if there's an issue with the 15 degree - 60 degree viewing angle range. If I see newer units being released with this problem addressed, I will send it back for a replacement. Otherwise, the phone is damn good.

  Re: Diving Deeper on the Pixel 2 XL Display NishSar 10/27/17 11:49 AM Seang ... many of us including me are looking for a reason to not return the phone in the 15 day remorse window. Unfortunately you are not helping the decision. Look at the facts: 1. A number of us are saying that the blue shift occurs even at slide angles 10-20 degrees. 2. Look at your own products - between Pixel 2 and Pixel 2 XL - the Pixel 2 does not display a similar characteristics.

I make comparison between Pixel 2 and Pixel 2 XL to take away display calibration differences due to vendor approaches between say Google and Samsung Why not just own the problem and fix it for the customers? Realize you don't have the fix ready because it is probably a hardware issue with the panel itself vs. software issue. But atleast acknowledge the problem and promise us that you would fix it in the future? Several of us came to Pixel from other platforms iPhone, Samsung, etc.

because we trust the Google brand and promise of Stock Android. Why make it difficult for the early adopters, rather than work with us to fix the problem? Re: Diving Deeper on the Pixel 2 XL Display tavopp 10/27/17 11:53 AM Here is mine Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/27/17 12:18 PM At least the good thing is that we have a 2 year warranty. It's not too problematic, but if we see newer models not tint to blue, we should exchange our current ones.

  Re: Diving Deeper on the Pixel 2 XL Display Umbrae 10/27/17 12:35 PM OnepunchGus, Except that Google has been refusing to replace devices with Blue tint. Kinda makes the extended warranty useless. Re: Diving Deeper on the Pixel 2 XL Display cackleberry2112 10/27/17 1:04 PM Hey Google, check this out and then try to tell us this is ok: This inconsistency is totally unacceptable in a $900 phone.

Not to mention what it's doing to the Pixel reputation. Re: Diving Deeper on the Pixel 2 XL Display Kougeru 10/27/17 1:11 PM That's the first time I've seen a Pixel 2 XL that good. I guess they DO exist after all. However, that's still just one in dozens that I've seen personally. The fact that Google claims it's "normal" and now we're seeing one that DOESN'T have it, just shows me how lost Google is on this whole issue.

  Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/27/17 1:12 PM Whoah!! These are the same 2XL's?? If so I'm contacting support tonight.  Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/27/17 1:13 PM Wow. I think it's time google shows us some "color temperature" vs off angle measurements, and what they consider "normal". I do not mind some blueshift, but knowing I may be getting a lesser device than someone who paid the same as me, not on.

Please, go take every single device out of the packaging and get some sort of system going to check them all. When mine ships on the 15th, I expect a uniform product. And no, simply allowing us to ship for a replacement is not an option. I, like many others I am sure, can not afford credit holds of the price of this phone. Redeem yourself, doing nothing is so much worse. Look at these forums, customers are really looking this phone, don't be silly and disappoint us.

Re: Diving Deeper on the Pixel 2 XL Display rmagruder 10/27/17 2:09 PM I'd like to see Google say this:  "The correctly calibrated display should ONLY show a pronounced blue tint at sharp angles.  If your Pixel 2 XL is showing a noticeable and annoying blue tint at anything less than 40 degrees, please contact customer support and we will send you a replacement unit".   The only reason for them NOT to say this is if a) they aren't being straight about the 'sharp angles', (they know it happens at all angles), and b) and all the replacement units in the world aren't going to make it go away To have gone to SO much trouble to explain the color gamut and burn-in issues, extend our warranty by a year, and yet try to tell us we aren't seeing what we're seeing, is just.

....well, there aren't any good words for it. Re: Diving Deeper on the Pixel 2 XL Display Eric Hupp 10/27/17 2:29 PM Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/27/17 2:31 PM Eric, mine has the same exact blue tint, and it's sensitive in in the slightest angles. Did Google send you a replacement? Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/27/17 2:32 PM This is exactly what Google needs to state.

I think the defect comes at how sensitive the blue tint is at viewing angles. Diving Deeper on the Pixel 2 XL Display Bryan O'Donoghue. 10/27/17 3:18 PM I'm happy with this answer from Google. I have a pixel 2 xl on order and was debating cancellation in favour of the pixel 2 however, this is a comprehensive answer with a good in-depth explanation. I'll eagerly await delivery of my xl now. Thanks for doing this deep dive explanation.

Re: Diving Deeper on the Pixel 2 XL Display Kougeru 10/27/17 3:22 PM Read other responses here. They're literally ignoring the biggest complaint people have by saying it's "Normal". blue tint to this degree is NOT normal. Most Pixel 2 XL have an insane amount. I've only seen one good Pixel 2 XL display (a few posts up, comparing to a bad one). Some people will accept it as fine but for the price, it's crazy to have such a low quality display.

  Re: Diving Deeper on the Pixel 2 XL Display cackleberry2112 10/27/17 3:24 PM I hope you get one that isn't "blue".  :) Re: Diving Deeper on the Pixel 2 XL Display Bryan O'Donoghue. 10/27/17 3:28 PM Perhaps I haven't understood, isn't the blue tint a deliberate a result of the +10% introduced as indicated? Understood at certain angles the display will look different but which displays don't? Burn in is my concern, and I actually like that Google is display real colours instead if over saturated.

I'm pretty interested in the Intel chip (movidius) that comes with. We'll see. Re: Diving Deeper on the Pixel 2 XL Display Bryan O'Donoghue. 10/27/17 3:33 PM Umm.Aren't they supposed to be that way?Quote :"A D65 value (6500 K) corresponds to the color of the average midday light in Northern Europe, so the Pixel display errs ever so slightly on the blue side (users generally perceive the screen more “fresh” this way, probably because in the real world a yellow hue often indicates something has aged).

"What am I not understanding here? Seriously? Re: Diving Deeper on the Pixel 2 XL Display Kougeru 10/27/17 3:37 PM Re: Diving Deeper on the Pixel 2 XL Display Umbrae 10/27/17 3:42 PM Bryan O'Donoghue It's a lottery. A great many of us have devices that at blue and not at a "sharp" angle like G says. Some have less of an issue closer to what G claims. Problem is G will not admit some units are bad and refusing to replace phones with this issue.

Mine is awful and I am left with little option. Re: Diving Deeper on the Pixel 2 XL Display cackleberry2112 10/27/17 3:49 PM Umbrae, are you saying Google won't give you a replacement unit for an extreme blue tint? It seems like many people have received replacement units for the issue, but others have been denied. Have you tried just a straight return? Re: Diving Deeper on the Pixel 2 XL Display Bryan O'Donoghue.

10/27/17 3:59 PM Wow thanks for bringing that to my attention, appreciated. I'll wait to see what Google's response on this is, my 2 XL isn't scheduled to be delivered until the end of November. Re: Diving Deeper on the Pixel 2 XL Display NishSar 10/27/17 4:15 PM Bryan, you are missing the point. The cooler tuning of display is fine. The issue is that moment you are off axis by even 10 degrees the entire screen looks as if you put a bluish lens on it.

When you look at it perpendicular there is no issue... but even slightly tilting the phone everything is washed in blue tint Re: Diving Deeper on the Pixel 2 XL Display Bryan O'Donoghue. 10/27/17 4:18 PM But as I understand it only on some phones? A calibration or QA issue https://youtu.be/hkW9Ab3QFJw From what I see here at least. Is this incomplete information? Re: Diving Deeper on the Pixel 2 XL Display tavopp 10/27/17 4:19 PM They didn't want to replace my phone, so I'll return first thing tomorrow :( Re: Diving Deeper on the Pixel 2 XL Display Eric Hupp 10/27/17 4:20 PM No i am waiting to see if its resolved before i do.

Re: Diving Deeper on the Pixel 2 XL Display Umbrae 10/27/17 4:27 PM cackleberry2112 Yes. I have been denied 3 times but haven't asked after this statement. I was told this was a preference and a replacement would not fix the issue. Others claim similar difficulty getting a replacement. Additionally unless we go phoneless, Google needs to be able to hold another $1k to advance ship a replacement.

Maybe it's me but the first 1k investment was substantial so I don't have a card that can take a hold for that amount. It ended up being moot when they said blue tint was a preference and told me to go away. Unbelievable how little they care about their customers. Re: Diving Deeper on the Pixel 2 XL Display Kris Dubuque 10/27/17 4:29 PM Add an other Pixel 2 XL with blue tint at about 5-10 degrees, 9/27 build date.

  It's going back to Google within the 15 day period.  I really hope they get the screen QA issues figured out because this is one kick a.. phone.   Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/27/17 5:17 PM Hey guys, i just got off chat with support. They need pics of the inconsistencies, like, literally show them the differences between good OLED panels, and bad OLED panels.

They're awaiting for me to get some pics lined up for them.  Re: Diving Deeper on the Pixel 2 XL Display GillyMike 10/27/17 5:20 PM Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/27/17 5:25 PM Would this be questionable? Because the Pixel 2XL has smoothed out corners for the OLED panel? These corners are sharp.  (unknown) 10/27/17 5:35 PM <This message has been deleted.

> Re: Diving Deeper on the Pixel 2 XL Display Richard E D 10/27/17 5:37 PM Those are Pixel 2XLs.  When you open the browser, the browser doesn't cover the entire panel; the lit area of the browser has "sharp" corners as in the video (and you can see the address bar at the top). Re: Diving Deeper on the Pixel 2 XL Display tavopp 10/27/17 5:44 PM They asked me the same thing, I told them the pixels that didn't have the problem were at the Verizon store, and there was no way I was driving just to prove a point.

I sent them some links but they told they couldn't use them as proof. Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/27/17 5:44 PM Ok, linked it to them. Let's see what they say.  Re: Diving Deeper on the Pixel 2 XL Display Cortex_M0 10/27/17 5:47 PM Here's a picture I took to illustrate the performance of my Pixel 2 XL.  I mounted my camera on a tripod and taped a piece of paper to my countertop.

  I then marked two lines 65 mm (2.56 inches) apart.  (This number happens to be the distance between my two eyes.)  I then took two pictures from 12 inches above the phone with identical camera settings.  For the first picture the Pixel 2 was aligned with the right line, the 2nd it was aligned with the left.  Finally with a quick copy and paste easily shows the color shift that results from moving the phone the distance between my two eyes.

  This really accurately represents the color difference between each eye while looking at the phone.  It's really hard to focus when both my eyes see different images.  Reminds me of the "magic eye" posters that were big in the 90's. Edit:  In case it wasn't clear, the right half of the phone is it in it's original location.  The left half has been copied and pasted from the image where the phone was moved only 2.

56 inches to the left. Just talked with Pixel support and shared this picture with them.  Their response was "No issue on the display.  It's really just preference." Re: Diving Deeper on the Pixel 2 XL Display Dean Arnold 10/27/17 6:06 PM My Pixel 2 XL had a visible blue color change from the bottom to the top of the screen when you looked directly at it e.g. put you eyes in line with the soft buttons and look to the top of the screen.

Just phoned Google store for a refund, and canceled the pre-order of my wife's white 2 xl. The store representative was very helpful. If they fix the issue I will re-purchase, but until then the Pixel 2XL is an unusable device. Diving Deeper on the Pixel 2 XL Display Stephen Blencowe 10/27/17 6:10 PM Care to comment on the suggestion that you sRGB colour calabration was done wrong in the below link? https://plus.

google.com/+supercurioFrancoisSimond/posts/8feW5GMgGgt If it's due to sRGB calibration and both phones have been calibrated, why does only the Pixel 2 XL make my skin tones look sickly while they look awesome on the smaller Pixel XL? Diving Deeper on the Pixel 2 XL Display Stephen Blencowe 10/27/17 6:18 PM Correction *smaller Pixel 2* Re: Diving Deeper on the Pixel 2 XL Display B Sims 10/27/17 7:19 PM "Reminds me of the "magic eye" posters that were big in the 90's.

" Exactly.  It's more than just the color being off. The difference between what each eye sees aggravates the issue and makes it much worse. It physically bothers my eyes. Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/27/17 7:26 PM Yeah, it doesn't shift in a graceful manner. Down the road though I may have to exchange it for another when better batches come out...Sucks that we were the ones to get stuck with them.

  Re: Diving Deeper on the Pixel 2 XL Display Neel D 10/27/17 8:59 PM My Pixel 2 XL was delivered today and yes the blue tint can be seen even with the slightest of movements. I'm going to wait for a week for Google to own up to this before returning it. If I order a replacement, they better not take the free Google mini offer away from me!! Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 10/27/17 9:02 PM Your phone doesn't look bad at all from the images, it looks normal, compared to others I've seen.

  It's not like this one from further up in the discussion:  https://imgur.com/D4yJTo6 Re: Diving Deeper on the Pixel 2 XL Display Neel D 10/27/17 9:09 PM I wouldn't call it normal. I will not accept slightest of faults given that I'm paying $1100 for what is a premium phone. Also, what I am trying to say is the blue tint appears with the slightest of movements and Google's claim of 'only when looked at sharp angles' is extremely inaccurate.

Re: Diving Deeper on the Pixel 2 XL Display Dark Matter 10/28/17 3:10 AM That's great and all. But how long will it take for the hardware to get fixed? Because software is comparatively easier. You people screwed up. Re: Diving Deeper on the Pixel 2 XL Display Sajith Damodaran 10/28/17 3:29 AM You're not addressing the core issue here. This is not about what you think is right for us an consumers - if i wanted someone to shove that approach down my throat, I'd gotten myself an Apple.

The fact is I have seen 4 Pixel 2 XL's and each of them demonstrate different levels of blue tints and differing angles which is downright not acceptable for an $ 800.00 phone. Your claim of blue tint being evident only at sharp angle simply does not hold any water - stop defending the atrocious QC and manufacturing consistency of your OEM partner. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/28/17 5:20 AM I have a feeling Google may be trying to quietly fix the quality control and hope we don't notice.

While I appreciate them fixing it, I NEED to know or I will likely cancel my pre-order soon. Re: Diving Deeper on the Pixel 2 XL Display David Dalley 10/28/17 6:01 AM I actually went to a local Best Buy and compared the issue against a Samsung Galaxy S8. The S8 did not have the blue tint issue that my Pixel had. The most I experienced from the S8 was some dimming at about 45 degrees. I will also admit that I really liked the Samsung unit when if first launched.

I think it is one of the best designed handsets on the market. The reason why I did not buy it is simply because I wanted the pure Google experience that I enjoyed from my Nexus phone. I am waiting for Google to confirm that they will replace these handsets with a new defect free model. I could not care less about the color issue since it is simply a matter of taste. I have until Nov 4th to return the unit and my old Nexus has been placed on standby.

If I nothing comes up by Nov 3rd, back it goes. I will learn to live with the Samsung and move on. I bought the premium product for a reason and I understand that on launches issues happen. What I cannot live with is that they do not want to fix it and expect users to live with it at this price level. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/28/17 6:04 AM Agreed. With rumours heating up for a OP5T launch on the 16th, my want for this phone is being soured greatly by ignoring the quality control issues.

Diving Deeper on the Pixel 2 XL Display Ivn nvi 10/28/17 7:47 AM I'd like to share my view on the problem with the displays and official Google response.What defines Pixel customers and users from the overcrowded market? They're power users, many of them are developers, we're loyal to Google and we love pixels more than everything else hence buying pixel is a conscious decision.Power users knows OLED story, we even know LG factory (4.

5gen) which makes this panels.And we know that they're subpar comparing to competitors. Total denial isn't something we want to hear, honestly. We understand problematics. But just don't tell us “differential aging” 7 days of use and having burn-in isn't differential aging, especially when it was confirmed as burn-in by the performed tests and confirmed it wasn't image retention, please don't tell us "The slight blue tint is inherent in the display hardware" 5 degrees it's no way slight, especially when you compare it to Pixel 2 or OG Pixel/XL.

We all know it's a RMA gable and there's large variety of panels, it's all documented in a web, no assurance statements needed. What we need it's Google admit the problem and push their QA/QC to a level it never had before, check each device that ships to a customer,send affected back to LG. Pixel isn't just some other device, for Google it's an investment for the future, building a customer base.

And we are consumers, we're the ones who makes this future bright or dark. Be honest with us,things like influencing support not to RMA grainy or blue devices won't help, it'll make things worse. I haven't cancelled my pre-order, I still believe in Google and want to support them. But don't fool your loyal customers, it would be the worst thing to do Diving Deeper on the Pixel 2 XL Display sparkplug23 10/28/17 7:59 AM Exactly! Also as a power user and electronic engineer I respect truth and am forgiving for manufacturing difficulties.

Making phones is not easy, and sometimes problems arise. I let the PR marketing words slide in the original post because I want Google to succeed. This is not an apple device, cut through the marketing and give us hard facts that we all understand and RMA every single device that's subpar. Otherwise it's your branding that will suffer as loyal customers have no choice but to speak poorly of an otherwise amazing device.

Blueshift at 45degrees I can live with. But do better! Diving Deeper on the Pixel 2 XL Display Daniel Cuthill 10/28/17 10:26 AM Please look in to why the colour red almost looks like a brown there must be an update to calibrate this. Re: Diving Deeper on the Pixel 2 XL Display ChaseFox 10/28/17 11:21 AM Neel D -- Those are great, and I think that summarizes the problem here. It's not sharp angles.

You can be looking at the screen, and half is one color and the other half is another. That's the experience I had which pissed me off enough to return. I can't ever recall having a screen that bad on any of my previous devices. And you're probably right about the mini. I never got my code. But honestly, I'm just hoping everything shakes out even with the returns. It's a damn mess, and a very disappointing year in hardware from google.

Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 10/28/17 11:52 AM Once this is resolved/fixed, I would like to know as well, as that is when I would like to purchase my Pixel 2 XL. Re: Diving Deeper on the Pixel 2 XL Display Milton Santiago 10/28/17 1:33 PM I never thought the google would take a page out of the apple book.  They had the you are holding it wrong message when the iPhone was dropping calls.

  Now after pay 1 thousand dollars I have a phone that has a screen that doesn't meet the industry standard set by apple, samsung, lg and even budget phones like ZTE.  If this was a features then why was not highlighted in the showcase where all the media was present.  Nothing about our screen has natural less vibrant colors or life like colors was said.  Also, you shouldn't put out a phone that is priced similar to the competition that has worse quality.

  That's BUSINESS 101. I appreciate the 2 year warranty and like others I will be sending my phone back to be replaced or for refund.  I would appreciate an honest response as a consumer and fan of google.  Just say it.  We had a defect.  We messed up, we will make things right, we will discount the phone for those who are impacted.   Diving Deeper on the Pixel 2 XL Display Barry Dancer 10/28/17 1:35 PM I'm sorry, but the answer to the blue shift is completely unacceptable.

My screen turns blue at even the slightest angle. I love every thing about this phone, but I'll be returning it if your only answer to this issue is basically "You're holding it wrong." Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/28/17 7:05 PM I agree, within a month reviewers will begin comparing models shipped at certain dates. I think if we see models shipping at later dates not having such a distinct blue tint.

..Then we should definitely fight for RMA'ing our units. I mean, just the slightest angle reveals this blue shade, it's pretty bad, and very distracting while texting.   Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 10/28/17 8:50 PM There is a clear difference in blue shift at 5 degrees, and blue shift at 75+ degrees.  There seem to be inconsistencies between displays, and I am waiting for all of that to be resolved, and the investigation to be completed, before I move forward with a purchase.

  The same can be said for many others I'm sure, and this thread is being referenced on all kinds of websites (I keep googling/checking for any updates heheh).  I know of multiple people on the same floor at work who are in the same boat.   I appreciate the posts at the top explaining colors, forthcoming software updates, etc, however I'm waiting for the final conclusion to the investigation and for the displays to be consistent, I'm not sure they know everything yet.

.. I personally am still waiting for the conclusion to this so I can move forward with my purchase.  Fingers crossed. Re: Diving Deeper on the Pixel 2 XL Display Jungho Ahn 10/28/17 11:20 PM Is there any one who has the same blue shift issue with Pixel 2 (not XL)? My Pixel 2 has the exact same issue like Pixel 2 XL. I exchanged it with a new phone, but no luck. update: I reached to support today, but they said it wouldn't help to exchange with a new phone again since I would still feel the same blue tint when viewing from off angle.

 it was so frustrating. Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 10/29/17 9:31 AM That is strange considering the screen for the Pixel 2 isn't made by LG, I think it's made by Samsung?  You should take pictures at angles and contact support.  All of the articles I've read state the pixel 2 screen is fine, this is the first complaint I've seen.  Post some pictures? Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/29/17 9:36 AM I think the "normal" off angle blue shift is just the LG panel which is subpar to samsung, and that's fine, they are new to the OLED panel game on phones.

But I think a lot of this variation in off angle viewing comes down to the polarizer and how it reacts with the panels. Which is why I need google to break down why there are variations and what they are doing to address it (and most importantly what is "normal"). Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/29/17 10:12 AM @ Sparkplug23 Absolutely, if Google said...All of our devices have this blue shade at the same angles, and it was proven by users.

..Then I will close my case and enjoy the phone as I am doing. However, this is NOT the case. There are phones shipping out that don't have such a drastic blue tint at the slightest angles. That's the main concern, and it's not very fair to users who have this drastic blue tint against others who don't.  Re: Diving Deeper on the Pixel 2 XL Display Andy Kaplan 10/29/17 10:34 AM When will this update with Color Saturation be released? (unknown) 10/29/17 10:34 AM <This message has been deleted.

> Re: Diving Deeper on the Pixel 2 XL Display ScienceGuy1 10/29/17 10:36 AM On the blue tint issue. I 've had a Galaxy S6 for years.  Great phone, if somewhat dated.   At a 15 degree angle, there's a blue tint.  Never noticed it before.  Never mattered in the least. I wonder if some people are losing perspective. Would they even notice the blue tint if it hadn't been pointed out? Re: Diving Deeper on the Pixel 2 XL Display Ai Torigoe 10/29/17 10:36 AM I have a Pixel with the same blue shift.

Support will not exchange it, even sending them pictures did not help. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/29/17 10:45 AM The blue tint I seen in store was acceptable to me, but the variation I have seen in them and the lack of allowing a RMA means if Google don't officially state what is acceptable and agree to take back what is not then I will be canceling my order before it ships.

If my 310 pound op3 is of a higher quality than a 800 pound phone, that's just madness. Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/29/17 10:57 AM @ Ai Torigoe & Sparkplug23 Trust me, once people start putting out videos about the blue shift inconsistencies between models with differing ship dates, there will be lots of law suits and outrage from the fan base. Google will have no choice but to RMA the units in a month or two.

  Re: Diving Deeper on the Pixel 2 XL Display Glen Danford 10/29/17 11:15 AM A really excellent point that was made at an external site, is that if all of the things you are explaining here about OLED/PLED screens is true and we should not worry about the characteristics of the Pixel XL, then why is it only true of the Pixel XL and not the Pixel screen?  Obviously there ARE big differences, and they are NOT acceptable, especially when you are charging such a HUGE premium for the very screen that is suspect in the first place Re: Diving Deeper on the Pixel 2 XL Display GillyMike 10/29/17 12:37 PM Yeah those of us who have received our devices probably only have ~7 days left for a full return.

  And even worse, if i return mine now, and order again in a few months when they fix this blue inconsistency issue, then I lose my free home mini :( I concur if every picture I saw on the web had equivalent blue colors, then I'd keep my 128gb Pixel 2XL and love it, but seeing pictures of the same exact phone with WAY better screens than me just makes me very frustrated. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/29/17 1:49 PM I think most pixel owners choose this phone because of its excellent camera and software experience, and because of that we all agree and understand with the initial post regarding screen calibration.

Not including more than just sRGB was an oversight, and I hope (due to small variations in colour temperature between OLED panels) that google allow tweaking of the white point similar to Samsung after they had some red hue screens on launch with the s8. However, the highlighted reply does not address our concerns in the slightest. Yes, some blue shift at extreme angles is totally acceptable (we understand we are buying the pixel for the camera/software and are happy to sacrifice a little for experience as a whole).

But playing blue screen shift lottery with that much money rubs me the wrong way (as new customer to the pixel line). Hey, maybe we are "holding our phones wrong" -- Apple with iPhone 4. Apple came out with an apology, and offered free bumpers. RMA'ing if we get a subpar product (assuming they let us) is still massively inconvenient (I certainly cant afford a credit hold that high) and are ruining customer relations.

  Re: Diving Deeper on the Pixel 2 XL Display Duane Valz 10/29/17 1:51 PM I got my pixel 2 xl a couple days back.  Google - you're unfortunately getting tooled by hyperbole and ticky-tack critiques.  Reading the reviews about the supposed display issues made me concerned there may have been a catastrophic failure in the display selection or production of the phone.  Instead, after receiving and using the phone, I'm convinced nay-sayers are exaggerating the user experience issues and being overly negative about the tradeoffs that all handsets come with.

  I happen to like the more natural color palette and am glad that you will offer a software toggle for people who now view the world on screen through a permanent over-saturation filter.  I'll be bummed if I get screen burn in eventually. I do think the pixel 2 UI keeps the navigation buttons on screen too persistently.  In addition to increasing the risk of burn in, the presence of the navigation buttons always remind of the bottom bezel because they keep the bottom of the screen squared off (the top of the screen keeps rounded corners) and cut off the content abruptly.

  The upcoming software update hopefully will address the UX issue as well as preempting burn in.  The blue shift issue is so corner-casey as to constitute the whiniest of first world problems; don't engage with your screen at extreme, oblique angles with artificial/test backgrounds and everything will be just fine! Perhaps when iPhone X launches and people starts taking pot shots at that device the pixel 2 xl "display gate" issues will fade into being last month's false crisis.

Until then, kudos on a great handset!  I still find it overpriced for what it is, but for entirely more pedestrian reasons not worth publicly lasbasting about. Re: Diving Deeper on the Pixel 2 XL Display robn30 10/29/17 2:41 PM How about going with an option that stays white!  WTF, you chose a design that shifts blue? This is complete garbage.  I looked at several other OLED devices and none shift color.

  They may dim a bit at off angle viewing but they sure as heck don't shift blue, red, green or any other color for that matter.  My old Galaxy S4 and S5 don't have this problem and they show no signs of differential aging after many years of use.  I like how you use the wording "susceptible", not that they will but could, which means the Pixel 2 XL does this.  The Pixel 2 does not.  Very poor response, we are not stupid, Google engineered a piece of garbage by way of LG.

  Own it, fix it, and give no more excuses for producing a poor product and trying to charge nearly a $1,000 dollars for the top end option.  Very subpar and a Busch League move from a billion dollar entity. Re: Diving Deeper on the Pixel 2 XL Display NishSar 10/29/17 3:19 PM You are one of the lucky ones my friend whose phone doesn't go blue tint on slightest movement... At least that is what I can guess when you are asking people to not hold the phone at oblique angles.

Enjoy the phone and your luck... But don't call others who got defective displays whiny. You don't know how bad other' phone display are. Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/29/17 3:24 PM @Duane Valz    Hey dude, do you happen to have a blue shift at slight angles though? If you can confirm with us or take pics that would be great. Re: Diving Deeper on the Pixel 2 XL Display jwiegratz 10/29/17 3:24 PM @Duane Valz.

..  Project Fi is replacing my phone after seeing this image.Dead straight on - overhead view.    Look at the Black Crush, as well as the non-uniform blue shift between what should be all gray squares.Still think people are being whiny? Re: Diving Deeper on the Pixel 2 XL Display Scott1055 10/29/17 3:26 PM I took a ton of photos and a video to show how bad the blue shift is compared to my other devices.

 Here is a link to the gallery. From left to right is: Nexus 6, Galaxy Tab S2 8.0 (AMOLED photo mode), Pixel XL, and the Pixel 2 XL (manufactured on 10/17/2017). All these were taken with my Sony a6000 and are untouched. To get the closest representation to what I was actually seeing, I made sure to manually set the white balance. I also calibrated the display brightness on all the screens to match the Nexus 6 since that device is the dimmest.

I can honestly say the photos/video look almost identical to what I was seeing myself. Here is a direct link to the video. One thing I noticed is that the blue shift happens so quickly that it starts to turn blue even in the direct overhead photos just because it is the right most device in the photo. I actually had to back off on the photo a little to prevent that. Also, those that say the shift is the same as the Nexus 6 are grossly mistaken.

That device may shift a little to the green side but you can see from the photos that it is not even close to being as distracting. You can also see that the Pixel XL and Galaxy Tab S2 have little color shift at all. To me it seems like those screen just get a bit dimmer when viewed at a sharp angle. The Galaxy Tab S2 might shift slightly to the pink side but it is so subtle/hardly noticeable and definitely not distracting.

Here is a photo of a very common use case of playing with the phone flat on the kitchen table. I tried to get the perfect angle for that scenario. Re: Diving Deeper on the Pixel 2 XL Display GillyMike 10/29/17 3:32 PM Do you have a link to that image so we can post a similar picture from other phones?  Re: Diving Deeper on the Pixel 2 XL Display jwiegratz 10/29/17 3:34 PM Download Screen Tester from the Play Store.

     Then go to the Banding/Contrast/Saturation tests.... I believe it's the 3rd image in there. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/29/17 3:41 PM Excellent photos... Obviously in the saddest of ways. In no way are these extreme angles and if sitting on a table looks like that, its unusable in the "color accurate" calibrated screens. It makes me very sad, I want this product to be excellent.

Diving Deeper on the Pixel 2 XL Display Justin Heinold 10/29/17 7:18 PM Could you comment officially on whether the updated warranty covers the burn-in issue? Diving Deeper on the Pixel 2 XL Display cheesecheeks 10/29/17 9:12 PM So the blue tint on mint is always visible. Either at the top or bottom and no viewable angle to make the full screen the same tint from top to bottom. If you justify this as the users fault then how do you plan to have a successful business if your consumers are wrong.

... Re: Diving Deeper on the Pixel 2 XL Display Ng Ek Ngee 10/30/17 5:34 AM how can you define "accurate", when you rather leave the settings in sRGB+10% than the said "100% DCI-P3 colour space"? so what if DCI-P3 looks more saturated, that's the way the screen is suppose to reproduce its colours! that is then accurate. do you think Facebook or Instagram is going to define the colour space of images and videos in the app? Nope.

do you think uploaders to Youtube or Vimeo is going to define the colour space used to shoot their videos? Nope. do you think game devs are going to define what colour space is used for their game world? Nope. why do you think Samsung made an "Adaptive" mode for their phone's colour settings then?' so I hope, when Android 8.1 is finalised, full DCI-P3 system-wide will be on. Re: Diving Deeper on the Pixel 2 XL Display penareply 10/30/17 6:31 AM Guys can someone put light on screen burnin issue .

..is it that evident ? ... what are the risk ?.. is Pixel 2 XL worth a buy ? Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/30/17 6:36 AM I would not worry about screen burn in, I reckon the units that did show it were an exception. Moreover, if it happens it is evident and covered by the 2 year warranty.  Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/30/17 6:43 AM I wouldn't worry about the screen burn in issue or the dullest colors.

These are all fixable/preventable with new patch. For burn in, just don't have max brightness on your phone with static images for long, mainly the Google bar and navigation bar at the bottom. However, my only concern with this device is the blue shift on white backgrounds. There are devices out there shipping with a not so drastic blue tint. Which Google is now investigating again. Is the phone worth it? Absolutely.

I signed up with TMobile and got $325 off the device. I urge others to do the same. For me that pays off the blue tint lol.   Re: Diving Deeper on the Pixel 2 XL Display KenOzz 10/30/17 7:54 AM I had decided to come over to Andrroid after 8 years with the iPhone as the new phones are starting to get a bit boring, so it was my belief that pre ordering a Pixel 2 XL would get me the true Android experience and the specs looked good I then started to see reports of screen problems in the early reviews.

But these in the main were quite baalanced and did not put me off,then reportsitystarted to surface about screen burn but again well balanced so although concerned I still was not put of But then wanting more info I found this Android Forum and have been shocked at the comments from committed Android users if the Android comunt think so badly of the Pixel 2XL then there must be a real problem  So for the time being I will stick with my boring iPhone as at least it is reliable but will watch the situation to see if the Pixel 2 XL gets sorted then maybe try again Thanks to the forum for the input you may well have saved me from making a big mistake  Re: Diving Deeper on the Pixel 2 XL Display Mike.

Garcia 10/30/17 8:09 AM Pre-ordered my Pixel 2 XL minutes after the Google presser on 10/4. Got the phone on on 10/19, was super excited for all upgraded features it had. Experienced all the issues that the screen produced, I couldn't believe a company like Google, charged me over 1K (after taxes and a upgrade to the 128gig model) for such a crappy panel.   I sent it back the next day.  I been an Android honk for many years, surrounded by people with Iphones.

They bag on me all the time for having android, but I stay loyal, well up until this debacle.  I ordered the Iphone 8 plus to get what you didn't deliver, a great screen.  I am rocking it at the moment and still struggling with this whole new experience, but like many iphone honks say, "It Just Works". This is just one man's opinion, but keep this up and people will seek out what they want, a phone that "just works".

Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 10/30/17 9:03 AM So it was by design that the display shifts blue.  It's not an issue, it's a feature.  How come the Pixel 2 doesn't have all these issues that the Pixel 2 XL does?  Isn't it designed the same way? Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/30/17 9:29 AM No it's not by design. All OLED panels have different colour and brightness inaccuracies when viewed at off angles (not directly).

In an ideal world, they are so minimal that they are visually indistinguishable. As an example (from a quick google on TV OLED screens), you can see a test for colour accuracy (or rather error) for each of the red, green and blue components.    Samsung have been making OLED panels for phones for years now, and their latest generation of OLED panels are undeniably the best on the market. Conversely, LG are relatively new to the market of making phone OLED panels (its much harder than the relatively large tvs), so you can think of their panels as a few generations behind Samsung.

In fact, I believe the panel in the XL2 is their first QHD panel.I believe (others can correct me here), that the blue shift we see is actually a lack of red/green when viewed at "extreme" angles and thus we see the remaining light (since white is produced on the display when red,green and blue are all at the same level of light output). Think of it this way, if you have a LED torch (the small kind you get on key chains), looking at the led head on and its extremely bright, move it off to the side and it gets progressively less bright.

OLED panels attempt to produce a diffuse light over as wide an angle as possible, and evidently LG just haven't cracked it as well as Samsung just yet. This is why the smaller pixel which has a Samsung panel is much better at maintaining the unshifted image at extreme angles. However, although the LG panel is not AS good as Samsungs, its still a high quality QHD panel, but it appears they have some quality control problems, where some phones have uneven colour errors and some occur at even very small viewing angles.

Overall, the "muted colours" are software related and will be fixed soon, and "image retention" is also fixable (probability of occurring reduced) through software too, it ultimately comes down to production issues and it's why so many of us are on these forums in an attempt to make sure 1) google make sure LG improve quality control and 2) google agree to RMA any blue shifting phones are not meeting a standard (which we haven't been given).

  Re: Diving Deeper on the Pixel 2 XL Display Marcos Cantu 10/30/17 9:31 AM If this were one of the video equipment forums, we'd be talking about if the device was set to show correct black levels (limited vs full) Re: Diving Deeper on the Pixel 2 XL Display cackleberry2112 10/30/17 9:35 AM From what I've read so far, it appears that the blue tint might be more of an issue with the polarizer they applied to the display.

  Is it possible that these circular polarizers were not installed uniformly and that's what's causing the huge variance in blue shift between units? Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/30/17 9:40 AM I've read that too, and it's likely at least part of the problem. However, it's worth remembering that both pixels have the circular polarizer and the HTC made pixel doesn't show any of the issues.

Either way, LG has a problem with quality control since I have seen good XL2 phone screens exist. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 10/30/17 9:45 AM But I think Google's response is answering your second question.  They at no point in time is suggesting a manufacturing or quality control problem only that the display is suppose to do that.  I think their lack of clarity/definition/standard on this issue speaks volumes.

  With the other issues, they're showing colour maps, software work arounds, timeline for updates, etc.   Blue shift...ya just look at it directly.  Buyers do have a 15 day window to return the phone.  I don't believe the extended warranty covers this or burn in from what I read in another posting. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/30/17 9:52 AM A 15 day return window is grand if you bought it outright, but not as easy when its through a carrier contract.

If you look in the pictures from others above, the amount of blue shift that some phones show when viewing the phone on a table (arguably equally as important as head on) is significant. Yeah, the warranty doesn't seem to cover it which is exactly what is so worrisome.  Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 10/30/17 10:00 AM Could you look at the phone first at the carrier before taking it?  By all accounts, this blue shift doesn't get worst over time so if out of the box it's bad, you can ask to open another one until you get a good one? (unknown) 10/30/17 10:16 AM <This message has been deleted.

> Re: Diving Deeper on the Pixel 2 XL Display Cortex_M0 10/30/17 11:20 AM I realize this isn't going to be the case for everyone, but for me it would have been significantly easier to get a replacement from Verizon than it has been from Google. Verizon - When I entered the store I was asked if I needed help and I said that I only wanted to compare the phone I just received to the store demo.

  A few minutes later an employee walks up to me and immediately says that looks horrible, lets get a replacement ordered.  A 2nd employee who was about 10 feet away says, I can see how bad it is from here lets get another one ordered and we won't let you leave the store with a display that looks like that again.  That was all before I had a chance to explain that I had bought it from Google and was just comparing to see how bad mine was.

Google - Multiple chats, phone calls, and emails.  All I get from them is "I'd like to inform you that the Pixel 2 XL was designed to take advantage of multiple facets of the innovative new POLED technology, including QHD+ resolution with 538 pixels per inch as well as a wide color gamut.  The slight blue tint is inherent in the display hardware and only visible when you hold the screen at a sharp angle.

" So with Google I get to front an additional $1000 (until my original Pixel 2 XL is refunded), get put at the end of the order line, and lose my free Google home mini.  All to play the Google Pixel 2 XL lottery again and hope my next one is better. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 10/30/17 12:29 PM I have my Pixel XL on pre-order and now I'm a little worried.  I was hoping that the 15 day window would be enough to protect me from a bad screen but never thought about the hassle of having to pay for another unit and losing the Home Mini in the process.

   I figured I do have a Nexus 6P with the battery issue if I did have to send the Pixel XL back.  Not cool Google. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/30/17 2:37 PM You would only lose the home mini if you cancelled your order. Has anyone got their referral code yet? If so, how ling did it take? Re: Diving Deeper on the Pixel 2 XL Display B Sims 10/30/17 3:21 PM Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/30/17 3:43 PM @B Sims LMAO man.

I'm writing this on my Pixel 2XL seeing that blue mist on top. It's just too much. It's also hilarious at this point, sad to say. @Cortex I'm going to do the same. Gonna pay up for another model tonight and submit a grace refund for the unit I have now. Playing the lottery is much better than having a home mini at this point. Cause I don't stare at my home mini most of the day, and my Pixel 2 is already a home mini of its own.

Let Google keep their home mini. If my new unit still exhibits that blue tint as is now, I'm just gonna give up, deal with it, and hope Google will resolve the issue in time once they see that the S9 and iPhoneX embarrass them in sales and quality...They'll realize they made a big mistake, and will try their best to resolve the issues.     Diving Deeper on the Pixel 2 XL Display Noel Morgan 10/31/17 3:27 AM The blue gradient issue, for my phone anyway, is starkly noticeable even only at a few degrees.

This is just plain unacceptable quality for a high-end phone commanding a near thousand dollar price tag.  The lack of official response from Google is a clear indicator that they understand the implication of admitting there is no way to fix this without a replacement or screen replacement.  There is a 15 day window to return the phone for a full refund (minus shipping). Best way to get their attention is to return it.

My 6p was a nicer phone frankly. Re: Diving Deeper on the Pixel 2 XL Display Bernadette Mcknight 10/31/17 3:45 AM Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 10/31/17 4:43 AM I think the iPhoneX already has.  Preorders were sold out in minutes.  Screen looks fantastic, albeit the notch at the top.  Now it's a mixed bag of software patches and hoping they can root cause the issue.

  It's impossible check every phone coming off the assembly line for blue shift at some predetermined "sharp" angle.  Re: Diving Deeper on the Pixel 2 XL Display Tony DiMeco 10/31/17 4:47 AM Thanks B Sims, Your photo has convinced me not to trade in my original Pixel XL. I may jump the Google ship for Apple X.  Re: Diving Deeper on the Pixel 2 XL Display Eric Violette 10/31/17 4:54 AM looking for a handout? Cancel the order if you don't want it, and kiss the free home mini goodbye.

or cough up the bucks to ship the old unit for exchange, and keep the free home mini.  Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/31/17 4:59 AM I believe its totally possible, and to be honest, I would be shocked if it is not already part of the quality control process (though, given the recent news, maybe not). Surely a machine could easily measure the RGB error across the panel in the vertical and horizontal axis, and if its beyond some threshold value then the screen is not fit for purpose.

See an earlier post from me on the type of "graph/threshold" for TV OLEDs I am talking about.  Re: Diving Deeper on the Pixel 2 XL Display Manuel Avellan 10/31/17 5:14 AM Hhahahaha GOOGLE is started to sound like MS excuses and more excuses and NOTHING IS HAPPENING HERE attitude. truth of the matter is they are rushing hardware and software, by far the worst app I have on my phone is Google Home what a piece of trash! and the worst device I have connected to my TV is the Chromecast, as compared to the Firestick is a piece of junk! The google NOW device I own is mediocre at best at answering question (about 2 out of 10!) the sound is good and response is good to, but the device leaves a lot to be desired.

The music with Google Play is a crap shoot it does not understand my playlist with names like  "One, or seventies, or eighties"?? and they think I am going to buy a $850 cell phone?? I DON'T THINK SO,  and neither are any of my colleagues in my software Co. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 10/31/17 5:23 AM I think the variability found in the early production phones suggest otherwise.

  It's possible but maybe impractical to test every phone.  I imagine a few samples are taken off each lot to test  and that's probably it.  Some of these things are simply "By Design".  If this is an LG issue, Google expects LG to have done their due diligence during production and not need to test again during assembly. Google have had previous experience with OLED displays with the original Pixel and even Pixel 2 that came out before the Pixel 2 XL.

  So I really think they were not expecting this.  But what is odd or maybe not so odd is that they are not owning up to it and simply saying it's supposed to do that so take it or leave it.  Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 10/31/17 5:29 AM But it's that exact attitude that got MS to where other competitors like Apple and Google to come from behind and take over. Does anyone even use IE/Bin/Edge?  Microsoft phones anyone?  But this is all good because now MS is putting out some decent HW again that is making Apple look a little outdated.

  I would hope Google doesn't have this "too big to fail" attitude. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/31/17 6:23 AM Exactly, that is my concern here. I am a true believer that everything but the blueshift will be resolved in software by Christmas, and I am willing to give Google the benefit of the doubt. However, I am deeply worried that I will get the phone and its one of the poorer screens than I have seen and deemed acceptable to me (barely) and they refuse to RMA it since its "inherit" (in this subpar panel) and only at "severe" (non specific value) angles.

I get that they won't (nor do I expect them to) say "any" with blueshift will be RMA'ed (because no amount of returns make up for a lower quality display). I want them to confirm what is "normal" so those who do get a subpar display will in fact be easily allowed to RMA the device. Also, allowing us to set the whitepoint similar to Samsung so we can calibrate the screen per device (even samsung had this problem last year and no one talks about it now).

That way we can adjust the colour temperature to warmer to help mitigate the severity of the blueshift somewhat.Ultimately it comes down to the engineer in me. I want Google to break down the problem and show us where the issue is so we know that us early adopters aren't going to end up with a lower quality device than someone in 2 months time.  Re: Diving Deeper on the Pixel 2 XL Display jwiegratz 10/31/17 2:50 PM Received my replacement unit today.

Manufacture Date :  October 22nd It's even worse than the first.    Display uniformity is all over the place.  Same black crush...  and even WORSE blue-shift.  This one starts going blue after barely even tilting it. Absolute insanity here Google.  Shame on you... simply shame on you for trying to convince consumers that this is "expected behavior" when the standard Pixel doesn't exhibit anything close to this disaster.

Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/31/17 3:05 PM Pictures? Particularly if you have the original too. I have about 10 days before mine ships, likely cancelling it now. Gutted.  Re: Diving Deeper on the Pixel 2 XL Display cackleberry2112 10/31/17 3:53 PM jwiegratz, Thank you for the update. That's depressing. I canceled my original pre-order but I was planning to order again with the hopes that they got the QC issues in check.

Obviously not. Such a shame. This could have been an all-time great device.  Here's hoping the HTC U11 Plus doesn't disappoint. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/31/17 3:59 PM Also check this out, yet other top quality pixel screen. https://youtu.be/upLTjUzrRxw I’m considering the new htc u phone and the one plus 5t.  Re: Diving Deeper on the Pixel 2 XL Display jwiegratz 10/31/17 4:45 PM LEFT = Replacement -- 10/22 Build RIGHT = Original  -- 9/27 BuildLook at how much additional blue-shift is present, as well as the lack of color uniformity from Left to Right on the replacement device.

.. Additionally look at how much greener in general the replacement device is.Both are being returned immediately for refund.  Have just purchased a standard size Pixel 2.  Wish me luck. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 10/31/17 6:34 PM That's the first confirmation I've seen that its a fundamental flaw in the poled panel. 5 weeks apart production time. I really don't want to cancel but that's completely unacceptable at such a high price premium.

I am really saddened by that. Thank you for showing us that picture. Appreciated.So, the real question is who is getting the HTC U11 device to be announced on the 2nd, and who is getting the Oneplus 5T TBA on the 16th ish? Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 10/31/17 8:48 PM I'm getting a replacement unit delivered on November 7th and will let you guys know how that goes.

At this point it seems like almost 95% of units have this drastic tint, I honestly haven't seen a description on Youtube yet that says, "Good Pixel 2XL Screen." I'll most likely hang on to the phone, being that I'm getting it for $525 with T-mobile's Pixel 2 promotion (if it wasn't for that, this phone would have been gone). On a side note...The Galaxy S9 is being announced in January with a new design and a rumored 16MP rear camera for those of you who don't want the Pixel 2 any longer.

  The Pixel 2 will get destroyed in sales by the S9 and iPhoneX because of this blue tint blunder Google doesn't want to admit is a defect. Like many have said, if this was a design choice, then why doesn't the Pixel 2 have a polarized screen? This is pretty much the end of the road for the Pixel line. The screen truly is important as it's the gateway to fully enjoy the device, and customers will never forget the company that wouldn't RMA and own up to their QC issues.

  The software experience is great Google! But the experience with the Pixel 2XL is like being at a window with a scenic view, and there are some blinds in the way that doesn't let us fully enjoy the view.  Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 10/31/17 10:54 PM Dear Team Pixel, Just checking in and curious if there are any updates on the investigation into the Pixel 2 XL displays?  Specifically if the issue of the circular polarizer or inconsistencies with blue shift has been "corrected" or "adjusted"?  Looking forward to the conclusion of this.

  Thank you. Diving Deeper on the Pixel 2 XL Display Eric Violette 11/1/17 1:28 AM Re: Diving Deeper on the Pixel 2 XL Display Daniel Cuthill 11/1/17 1:40 AM Hi there, Please can you make the Selfie Screen Flash to work fast takes too long in my opinion compared to to other phones. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/1/17 3:45 AM That is disappointing.  I think your example has been the best one so far showing the colour hex values.

  So it looks like Google doesn't have a handle on this at all other than to say it's supposed to do that. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/1/17 4:00 AM Isn't that throwing good money after bad? Re: Diving Deeper on the Pixel 2 XL Display cac2244 11/1/17 6:12 AM Blue tint on sharp angle only: This is not true...I went to many phone stores in the Greater Toronto area and every time you see the Pixel 2 XL next to the Pixel 2 (especially at Google booth at Best Buy), you can clearly see the 2 XL's deep blue tint vs the Pixel 2.

Like at said, at Best Buy, they are on a display side by side at an angle and the blue tint on the 2 XL is striking and it is so on every store I have been to. I currently have a Pixel XL that I love, i got a Pixel 2 for my son and the colors are indeed very dull, and I have the Pixel 2 XL on pre-order and I have cancelled it 2 weeks ago but reordered. Now I am shaking in my boots and ready at any moment to cancel my order again.

I bought a Samsung S8+ last week but returned after 2 days because the software and the curved edges drove me nuts, so I am out of options here...  Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/1/17 6:37 AM @Claude I have a 2XL and am ordering another to refund my current one just to see and at least say I tried getting another one...it's not so much a very big deal breaker, but definitely a concern as to a very bad design choice or possibly QC issue.

With TMobile you get $325 off the device, which is a sweet deal. I say buy it, try it out for a week, and if you don't like it just get a refund, I think Google allows 21 days for a full refund. No need to be that worried about it.   Re: Diving Deeper on the Pixel 2 XL Display Robert Volmer 11/1/17 8:38 AM Here I have a video comparing the screens on a Pixel 2 XL (on the left) and a Pixel XL (on the right) https://www.

dropbox.com/s/p9boq54isxgwr9z/out.mp4?dl=0 I was about to trade in the original XL but after some hemming and hawing and reading about everyone else's woes concluded that this is NOT worth a ~510 dollar upgrade after trade-in. Instead of getting a warm fuzzy feeling when using a "newer" device, I felt nothing but buyers remorse, especially when this is supposed to be a "flagship device". I will be returning the P2XL shortly.

Re: Diving Deeper on the Pixel 2 XL Display Ababio Biosman 11/1/17 8:42 AM please my ucbrowser google is not work he tell me privacy is not collect so help me Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/1/17 8:46 AM I can only hope that the XL3 is made by those HTC engineers they bought and they use a Samsung screen. Google are going to be completely destroyed when this launches in Europe if that's the best the screen will ever be capable of.

Seriously Google, who signed off on this? In a year apple is finally making progress you have gone and blown it. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/1/17 8:47 AM @Robert - wow that's a huge difference.  It's mind boggling that Google did not notice this or did and thought that it was 'ok'.  It's disingenuous to say that it happens to all OLED displays even though their own devices don't.

   This polarizer idea is also not an excuse.  How often do people wear polarized sunglasses and look at their phones compared to all the other times, ie indoors, office, home, bus, subway.  Very bizarre decision.  Does the Pixel 2 have this polarizer?  Don't hear the blue tint issue affecting the Pixel 2 nearly as much. Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 11/1/17 9:20 AM @OnepunchGus and @Claude I think it's 15 days, not 21 days.

Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/1/17 9:35 AM @ FSU Pike I thought the same, but I received my unit on the 24th, and I contacted support twice just to make sure and they said November 14th is the last day for a refund...About 20 days. I say double check.  Re: Diving Deeper on the Pixel 2 XL Display cac2244 11/1/17 10:54 AM @Robert Yeah, this is pretty much what I saw at best buy display with the 2 phones side by side.

.. If it were a 500$ i could risk it, but it's a flagship phone with a flagship price, so such a design flaw is unacceptable.  As @OnepunchGus said, i will let my pre-order ship (due end of Dec)  and see for myself, but will more than likely return within grace period... Unless i can put my hands on an LG V30+ unlocked. Re: Diving Deeper on the Pixel 2 XL Display Noel Morgan 11/1/17 11:04 AM So if you look at the image that has (what I thought was) no angle, you can clearly see blue tinting at the bottom.

The official word from Google is this is not a defect that they are going to fix. Attached is my hour and 15 minute support interaction with them. Chaitanya 11:40 AM Thanks for contacting Google Support. My name is Chaitanya . Noel Morgan 11:40 AM Hi Chaitanya 11:40 AM Hi Noel! Chaitanya 11:40 AM Hope you're doing well! Noel Morgan 11:40 AM I am. Hope you are too! Chaitanya 11:41 AM Fantastic! Glad to hear that.

Noel Morgan 11:42 AM I am having the blue shift issue on my new pixel 2 xl. I use my phone to read my google books and if I do not look at my screen at a perfect 90 degrees, I get this odd blue gradient across my screen. I have seen it referred to as "blue shift." Chaitanya 11:43 AM Thank you for explaining it in detail. Chaitanya 11:44 AM The Pixel 2 XL was designed to take advantage of multiple facets of the innovative new POLED technology, including QHD+ resolution with 538 pixels per inch as well as a wide color gamut.

Noel Morgan 11:44 AM I have seen an explanation from a google pixel engineer as "severe angles" but mine is at very slight angles Chaitanya 11:45 AM The slight blue tint is inherent in the display hardware and only visible when you hold the screen at a sharp angle." Noel Morgan 11:45 AM But not mine. Mine is a few degrees. Not a sharp angle. Noel Morgan 11:45 AM It is ridiculously flawed.

Noel Morgan 11:47 AM I would not care if it was a sharp angle. But having to concentrate on the "correct angle" is a bad approach to reading books. Chaitanya 11:47 AM Believe me, Noel. The device is working as intended. Blue shift is visible at sharp angles. Noel Morgan 11:48 AM would you like to see? Chaitanya 11:48 AM Sure, that would be great. Noel Morgan 11:48 AM This is an unacceptable defect.

Noel Morgan 11:49 AM ok Noel Morgan 11:49 AM one second. Chaitanya 11:49 AM I will send you an email to you. Chaitanya 11:49 AM Please attach the pictures of the device and reply to it. Noel Morgan 11:50 AM ok Chaitanya 11:53 AM How is it going, Noel? Noel Morgan 11:53 AM good Chaitanya 11:53 AM Fantastic! Chaitanya 11:53 AM May I know if you've attached the pitcures and replied to my email? Noel Morgan 11:54 AM doing it now Chaitanya 11:54 AM Sure, take your time.

Chaitanya 11:54 AM I will be right here. Chaitanya 11:57 AM It's been a bit, just wanted to check if you're still with me? Noel Morgan 11:57 AM yeah just imported them sec Chaitanya 11:58 AM Sure. Noel Morgan 11:58 AM sent Chaitanya 11:59 AM Let me check, Noel. Please give me a minute. Noel Morgan 12:00 PM the blue gradient was take at barely an angle Chaitanya 12:00 PM I'm sharing this images with our specialists.

Chaitanya 12:01 PM Would you mind waiting 1-2 minutes while I check this for you? Noel Morgan 12:01 PM not at all Chaitanya 12:05 PM Thank you for waiting, Noel. Chaitanya 12:05 PM I appreciate your time and patience. Chaitanya 12:06 PM Let's try few basic troubleshooting steps and see if that works. Noel Morgan 12:06 PM ok Chaitanya 12:07 PM Let's disable adaptive brightness and adjust brightness levels on the device.

Noel Morgan 12:07 PM that was the first thing i did Noel Morgan 12:08 PM it is currently off Chaitanya 12:08 PM I appreciate that, Noel. Noel Morgan 12:08 PM is and was Chaitanya 12:08 PM Make sure the vivid mode is disabled on the device. Noel Morgan 12:08 PM turning vivid mode off actually might even make is worse Noel Morgan 12:09 PM i just did that. Chaitanya 12:09 PM Thank you for checking, Noel.

Noel Morgan 12:09 PM you mean vivid color right? Chaitanya 12:09 PM Yes, you're right. Noel Morgan 12:09 PM or is there a mode Noel Morgan 12:09 PM ok Chaitanya 12:12 PM The device is working as intended. The slight blue tint is inherent in the display hardware and only visible when you hold the screen at a sharp angle. Noel Morgan 12:12 PM the angle is not sharp Noel Morgan 12:12 PM it is barely out of 90 degrees Noel Morgan 12:13 PM is this what they are telling you to tell me? Noel Morgan 12:13 PM i have seen other devices that look like they are working.

Noel Morgan 12:14 PM this is 100% defective. Noel Morgan 12:14 PM as you can see clearly in the picture, the degree angle is slight. Chaitanya 12:14 PM I have re-checked with my specialist. Noel Morgan 12:14 PM and the gradient is terrible Chaitanya 12:15 PM The device is working as normal, Noel. Noel Morgan 12:16 PM Google is selling defective products as working as intended? Re: Diving Deeper on the Pixel 2 XL Display Noel Morgan 11/1/17 11:11 AM My chat may have been truncated, so here is the rest of it.

Google is selling defective products as working as intended? Noel Morgan 12:16 PM This is unacceptable for the price tag. Noel Morgan 12:17 PM I barely tilt the phone and I get a terrible gradient across the screen and Google says this is "as intended" Noel Morgan 12:17 PM is that correct? Chaitanya 12:18 PM The slight blue tint is inherent in the display hardware and only visible when you hold the screen at a sharp angle.

Noel Morgan 12:18 PM Are you saying that the images I sent you are at a sharp angle? Noel Morgan 12:18 PM WHAT ARE YOU SAYING? Noel Morgan 12:19 PM You are just repeating some BS they are telling you to tell customers. Chaitanya 12:19 PM We are unable to notice any blue shift all over the device's screen. Noel Morgan 12:19 PM I am telling you that this happens at a few degrees.

I sent you images to prove it. Noel Morgan 12:20 PM What? My device? Chaitanya 12:20 PM I have shared that images with my specialists to cross check. Noel Morgan 12:21 PM You can see a gradient? Noel Morgan 12:21 PM you can't? Chaitanya 12:21 PM They have checked the images and informed that it is working as normal. Noel Morgan 12:22 PM Noel Morgan 12:23 PM Noel Morgan 12:23 PM This angle is only a few degrees difference.

Noel Morgan 12:23 PM you are saying that THIS is as intended? Noel Morgan 12:24 PM I am not trying to be rude. I want this to be official from Google as your position. Chaitanya 12:25 PM I got your point, Noel. If I were you I would have felt the same. Noel Morgan 12:25 PM So is this Google's position as this is the way it is supposed to work? Noel Morgan 12:26 PM I have plenty of time to return it; I just need to know.

Noel Morgan 12:28 PM Look at the bottom of the 90 degree angle picture. It too has a gradient at what I thought was exactly 90 degrees but clearly was not. Noel Morgan 12:30 PM Hello? Chaitanya 12:30 PM I'm sorry for the delayed response. Chaitanya 12:30 PM I was checking this with my specialist. Noel Morgan 12:30 PM This looks like someone put a magnet on the side of an old CRT TV.

Noel Morgan 12:31 PM This cannot be the way it is intended. For sure 100%. Chaitanya 12:31 PM The device is working as normal. Noel Morgan 12:31 PM This is Google's official position? Chaitanya 12:34 PM Believe me, Noel. I have checked with my specialist to have a confirmation. Noel Morgan 12:34 PM OK. I get it. Chaitanya 12:34 PM They have confirmed that the device is working as intended.

Noel Morgan 12:35 PM This is too bad. Chaitanya 12:35 PM Hope you understand the limitations we have. Noel Morgan 12:36 PM Awful mistake for Google. This is going to be a train wreck. Noel Morgan 12:36 PM Thanks Chaitanya! Chaitanya 12:37 PM You're welcome. Chaitanya 12:39 PM Trust me, Noel. I have checked the possible options with our specialists. Noel Morgan 12:39 PM I do.

It isn't your fault. Noel Morgan 12:39 PM I will just send it back. Noel Morgan 12:40 PM it's a terrible blunder for google. They get so much of my money too. Just too bad. Noel Morgan 12:40 PM I don't mind paying for nice things. This just isn't "nice." Chaitanya 12:41 PM I understand your situation, Noel. Chaitanya 12:41 PM Hope you understand the limitations I have. Noel Morgan 12:41 PM I do.

Have a great day! Chaitanya 12:42 PM If you're not happy with the device I will go ahead and process the refund for a device's return. Noel Morgan 12:43 PM I have to get another device first. I can return it through the order history page. Noel Morgan 12:44 PM But yes, this is unacceptable. Noel Morgan 12:44 PM I use it for reading and it will drive me insane. Chaitanya 12:47 PM May I know when did you purchase the device? Noel Morgan 12:48 PM I received it Monday.

Chaitanya 12:48 PM Thank you for the information. Chaitanya 12:50 PM You will have 15 business days to return the device from the date of it received. Noel Morgan 12:50 PM ok great. thank you! Chaitanya 12:50 PM My apologies for the inconvenience caused to you. Chaitanya 12:51 PM You're welcome. Noel Morgan 12:51 PM No problem thanks Chaitanya! Chaitanya 12:51 PM In this case, I will send you an email to you.

Chaitanya 12:52 PM You can reply to my email once you arrange an other device then I will go ahead and process a refund for a device return. Noel Morgan 12:53 PM ok thanks! Chaitanya 12:53 PM You're welcome. Chaitanya 12:53 PM Is there anything else that I can help you with today? Noel Morgan 12:53 PM nope, thanks! Chaitanya 12:54 PM You're most welcome. Chaitanya 12:54 PM Thanks for contacting Google.

A short survey will appear in this chat window. We'd love to hear your feedback. Re: Diving Deeper on the Pixel 2 XL Display Keith Mayoral 11/1/17 11:12 AM @Noel Morgan, that conversation was so upsetting to see.  I think that it would be great to post your conversation/experience on social media and tag tech sites, reviewers, and google to try and get a public on the record response from Google as it seems that posting on this forum is not getting any additional response from them.

Sorry to see you're in the same boat I am.... Re: Diving Deeper on the Pixel 2 XL Display cac2244 11/1/17 11:20 AM @Noel Morgan That Google customer service seemed like a machine repeating all the time that "this is normal at SHARP angles"... LMAO, didn't that person get that it was NOT at sharp angles? Poor Noel who had to endure that BS, but is good to show what other users will be facing.

Thanks to Noel, that was the last straw that i needed to see to confirm my decision to cancel my Pixel 2 XL pre-order... I will stick to my original Pixel XL for a while longer. Google, on this one, you screwed up big time! Over and out...  Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/1/17 11:22 AM @Noel - that seems to be Google's official position. "The device is working as intended.

The slight blue tint is inherent in the display hardware and only visible when you hold the screen at a sharp angle." This reminds me of Apple's Antenna Gate and Steve Jobs was telling people they were holding the phone wrong.  So everyone is just holding their Pixel 2 XL wrong. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/1/17 11:33 AM @Noel I was getting as annoyed as you were reading through that *insert profanity here*.

That's insanity. I posted a link to this forum under marques brownlees YouTube channel for his review to hopefully get some more attention on this thread. Disgusting response from Google. Re: Diving Deeper on the Pixel 2 XL Display jwiegratz 11/1/17 11:42 AM Google is clearly just burying their heads in the sand with regard to the 2 XL.Guess what, that's what RIM/Blackberry did, and look where they are now.

Google, do you want to be the next RIM?  Do you? RECALL THE 2 XL's... and get your Muskie project back online, and release that phone as the 2 XL gen2. Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/1/17 11:42 AM Google is seeing how many of these devices are being sent back. So if they want to have a good year in sales...They need to act up because the iPhone X is already sold out, and the Galaxy S9 is right around the corner from announcement.

..Then again, who knows how many of these units they already made and can't afford the losses. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/1/17 11:53 AM @OnepunchGusSomeone in Google will be held accountable, and the longer they leave this product out there the more accumulated loses they will have.Yeah google will get serious flak if they recall and relaunch a device in december with a SAMSUNG panel, but leaving it until it ultimately flops will destory the pixel name far more than loss of already manufactured devices ever will.

Google needs to treat this screen flaw as seriously as the note 7 fires, because from a manufacturing and company image stand point, they are equivalent. AntennaGate iPhone 4, Apple apologised and maintain their fan base.Samsung Note 7, Apologised and the note 8 is own its way to being the phone of 2017.Google pixel xl 2, buried their heads and relied on the ugly pixel 2 to compete with 2018 flagships leading to a huge step back wards in the pixel momentum.

.. or.... suck it up and own it? Their choice. Re: Diving Deeper on the Pixel 2 XL Display NishSar 11/1/17 11:54 AM I contacted Google support as well. They asked me to send picture. I sent them the following videohttps://youtu.be/E7XfVpYXC04The response I got was a canned one about how this phone is working as intended. There was no acknowledgement of the issue. It was Antennagate all over again .

.. You are holding it wrong.Google I thought you were better than this.Here is the email from their tech support. I have replied to this email asking if they even looked at the video I sent and if they classify the slight hand movement I have in the video as to much...but have not received any response.Customer support response below:Thanks for contacting Google Support. Hope you are doing great!This is Curtis, the representative you had a chat with on October 27, and this email is in regards to the Blue tint on the Pixel 2 device that you reported via chat.

First of all we'd proudly like to announce that we’re very confident that the Pixel 2 delivers an exceptional smartphone experience, and to give users peace of mind, every Pixel 2 and Pixel 2 XL will now come with a 2-year warranty worldwide.I've checked with my specialist team and would like to inform you that we currently do not have a certain angle at which the Blue tint shows up. However, this feature is working as intended.

The Pixel 2 XL was designed to take advantage of multiple facets of the innovative new POLED technology, including QHD+ resolution with 538 pixels per inch as well as a wide color gamut.The slight blue tint is inherent in the display hardware and only visible when you hold the screen at a sharp angle.The Pixel display has been tuned for more natural and accurate rendering of colors. The wide color gamut display gives applications the ability to display rich and vibrant colors while preserving the natural aspect of sRGB color space.

Some users prefer natural color and others prefer more vivid colors.You can check the difference by toggling Vivid colors on/off:Go to Settings  > Display > Advanced.If the "Vivid colors" switch is off, tap it to turn it on.You can tap on ‘Brightness level’ and manually adjust the brightness.Furthermore, I'd like to reassure you that we put all of our products through extensive quality assurance before launch and in the manufacturing of every unit.

Please revert on this email if you have any further queries and I will be happy to help. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/1/17 11:59 AM I wonder, are Google sitting using computer screens from the last century that are incapable of showing colour space enough to even see this blueshift, or yanno, are blind.  Re: Diving Deeper on the Pixel 2 XL Display Noel Morgan 11/1/17 12:14 PM Hey Google.

I get not wanting to lose a little money on this to save face for the investors. 90B in revenue last year is great and it must feel good. But turning your back on your supporters will cost you dearly. It may not be the $900 phone but I promise the ill will itself will carry over to your bottom line astronomically if you continue to move into the abyss of denial for this blunder. It will be things like the 30 instances I have on Compute Engine or my Google Music Subscription or my Google Books account or even future phone purchases.

You are behaving like companies people left behind with your promise to "Don't be evil" yet here we are wondering who you are. You need to make the right move now or suffer the consequences.  Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/1/17 12:26 PM Absolutely...I mean, I can deal with a blue shift at a 30degree angle, but not at a 5-10 degree angle. Here's why... As we text naturally, our hands will wiggle of course.

So this drastic blue tint also works as a flashing color at the same time because it's so inconsistent, and comes in portions on the screen. Not gonna lie, my texting sessions with people have been annoying because after I look up from my device I feel like I just came out of a rave. Re: Diving Deeper on the Pixel 2 XL Display Neel D 11/1/17 12:51 PM So I contacted Google support and the response for me was slightly different.

See the entire chat below. No opposition on the Blue tint issue. I'm curious though - why would the RMA'ed device not have the standard 15 day refund window? Diana 11:31 AM Thanks for contacting Google Support. My name is Diana. Diana 11:32 AM Hi Neel Neel D 11:32 AM Hi Diana Diana 11:33 AM How may I help you with the Pixel 2 XL? Neel D 11:34 AM I'm sure you've heard of this. Neel D 11:35 AM It's the Blue tint Neel D 11:35 AM Let's cut to the chase.

. Diana 11:35 AM I can understand the concern; the display is such an important part of the experience. Diana 11:35 AM For a bit of background, we’ve configured our displays to come close to natural and accurate rendering of colors. Diana 11:35 AM Of course, screens can be a matter of preference. Diana 11:36 AM There are a few Display Settings you can toggle off and on, so you have the flexibility to make the Pixel 2 XL look and feel how you want.

Neel D 11:36 AM I've tried all of those Neel D 11:36 AM but I believe the problem with the Blue tint is in the hardware Diana 11:36 AM I certainly understand. Neel D 11:36 AM I'm not bothered about washed out colors or not so vivid colors Neel D 11:37 AM My concern is the Blue tint is visible with the slightest of movements Diana 11:37 AM I agree. Neel D 11:37 AM and not what Google claims - "only at sharpe angles" Diana 11:37 AM You are right.

Diana 11:38 AM I understand that. Diana 11:38 AM If you aren’t happy with the device quality for whatever reason, we’ll be here to help. Neel D 11:38 AM What are my options here Diana 11:38 AM You can return the product within the 15 day Buyer's Remorse Window, so this gives you time to take the device for a spin. Neel D 11:39 AM What are the chances that a new device that I order doesnt have a defect? Neel D 11:41 AM Also, I do not want to lose out on the Google Mini offer Diana 11:42 AM I understand.

Diana 11:44 AM Kindly allow me moment. Diana 11:47 AM I would like to inform you that we’re very confident that the Pixel 2 delivers an exceptional smartphone experience and to give you peace of mind, every Pixel 2 and Pixel 2 XL now comes with a 2-year warranty worldwide. Diana 11:47 AM You can be rest assured, any issues you experience in future. We are here to help you. Diana 11:49 AM Are we still connected on the chat? Neel D 11:49 AM Not very specific info Diana Neel D 11:49 AM I understnad your position Neel D 11:50 AM but let's be clear.

.My only option right now is to return the phone in the 15 day window, lose the Google Mini, order a new phone and hope that it doenst have the blue tini? Diana 11:55 AM Please know that we put all of our products through extensive quality testing before launch and in the manufacturing of every unit. We take all reports of display issues very seriously, and our engineers investigate quickly. Diana 11:56 AM You can opt for replacement instead of reordering.

In that case you will not loose the promotion. Neel D 11:56 AM How can I opt for a replacement? Neel D 11:56 AM can you tell me the process? Diana 11:57 AM We will initiate a replacement and the consult department will get in touch with you shortly. Neel D 11:58 AM via email? Diana 11:58 AM Yes. Neel D 11:58 AM ok thank you. One final question Diana 11:58 AM Yes, go ahead. Neel D 11:59 AM Let's say I order for a replacment and I get it on say 15th November.

Will I have the 15 days full refund period on that phone? Meaning if I see the blue tint on it again, I will be able to return it for a full refund before 30th November? Diana 12:00 PM Good question. I will quickly check that for you. Diana 12:05 PM I would like to inform you that these kind of cases are exceptional and we do not have customers getting back upset even after replacement. However, if that is the case I would request you to get in touch with us.

Diana 12:06 PM We will look into the matter and escalate it. You might get an exception in that case. Neel D 12:07 PM Well I will be pretty upset if my second device has the blue tint..and there's no way I'd tolerate the RMA process. I'd definitely want to return it for full refund. Diana 12:07 PM I understand. Neel D 12:08 PM So, please escalate and put notes on my account..whatever necessary Diana < Re: Diving Deeper on the Pixel 2 XL Display jwiegratz 11/1/17 1:02 PM Guys .

. we need to be absolutely crystal-clear here when chatting with the support reps. There is a difference between Blue TINT  and Blue SHIFT.Blue-Tint is what Google is referring to with the screen being tuned to 6700k.  (Cool White)....   Almost all the reps will think you are referencing this, when you are really wanting to them to answer for the SHIFTING of the screen color when tilting it at an angle.

Google still has not defined what a "sharp angle" means either.   Is that 20 degrees? 30? 40? Either way... many of the 2 XL phones (reported Here + Reddit threads) are experiencing color shift at 10 degrees, or barely any angle at all.   My Sept 27th build 2 XL starts around 10-12 degrees... and is completely shifted blue at about 25-30 degrees.   Whereas the replacement Oct 22nd build date 2 XL, received yesterday, starts shifting blue at 5 degrees.

.. and is completely shifted blue around 20 degrees.   -- Additionally, the Oct 22nd build phone's screen is 2 shades greener TINT than the original, and when turned off, has a slight red glare to it... whereas the original Sept 27th build is completely black.      Things that make you go hmmm.. The level of variability on these 2 XL screens is astonishing... and surprisingly being let through QC.

Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/1/17 2:27 PM @ Jwiegratz   Great to know! I will keep this in mind in my next support chat session. @ Neil Please let us know how your new unit is like! I will look forward to that. I did it the lottery way and put up $850 for a new one while I get a refund on my old one. I don't have any back up phones incase I had to RMA it. So I'm just gonna put it up for a refund once I get my new unit.

  Re: Diving Deeper on the Pixel 2 XL Display Shibi1800 11/1/17 3:11 PM I wouldn't say that 5-10° is a sharp angle. original generation XL owner, the red shift (far more preferred) is about 60° The Original Pixel XL retains it's clarity far far fer longer and when it does shift, the Pixel2 XL is unreadable. On Friday, 27 October 2017 12:24:32 UTC+11, Seang Chau wrote: The slight blue tint is inherent in the display hardware and only visible when you hold the screen at a sharp angle.

  Re: Diving Deeper on the Pixel 2 XL Display robn30 11/1/17 7:29 PM It is apparent that Google has checked out on this one at this point.  They are feeding folks the same line through Chat and e-mails that they have put out as a response here.  I don't see them doing anything about it at this point because they would look pretty stupid to come out and say that the display is faulty and they are going to perform a recall.

  They have screwed themselves on this one and it's absolutely shameful that a billion dollar company can allow a blunder such as this to occur, and not immediately upon realizing their mistake, cease all shipments and figure out what went wrong.  I have lost a lot of respect for them as a company at this point and will no longer defend them any longer.  Their engineers I'm sure hate this, but it's the corporate bozo's that are now driving the nails in the coffin on the Pixel 2 XL.

  I would encourage all folks that have purchased Pixel 2's and Pixel 2 XL's to return them on principle alone and make them pay the full price of doing business this poorly.  Glad the reports came out 45 minutes after I placed my order and I immediately cancelled it to avoid this dumpster fire. WHAT SAY YOU GOOGLE, SINCE YOU HAVE BEEN SILENT HERE FOR QUITE SOME TIME?  ANYTHING, GOOGLE WOULD LIKE TO TELL US?  Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 11/1/17 8:11 PM @OnepunchGus I'm in the US, not sure where you are, I had 15 days, returned it the day I got it.

  It had severe blue shift at 5 degrees, and after seeing others online that really only had it at sharp angles, I figured I would wait until they got their QC/manufacturing fixed.  I just want a good phone, blue shift at SHARP angles is totally fine and I've always seen that, but this was 5 degrees, a slight tilt, very distracting.  I'm hoping they fix whatever issues they have, so I can order one.

Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 11/1/17 8:15 PM @NishSar your phone doesn't look bad at all, I've seen some that are extreme blue at very slight angles to the point it's distracting.  What's mind boggling to me is some images I've seen don't have any blue shift at all, or only at almost 90 degrees, others at 5 degrees, I'm seriously confused. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/1/17 8:24 PM Guys, anyone who showed us the pictures have good polarised sun glasses? I'd love to see a picture through them at the angle the blue shift is maximum, for max and min copolarization (and without at the same position).

If the colour temperature is the same (ie blue) even though the sunglasses will obviously show a lower brightness, then I think we can rule out the polariser as the issue and it's the panel itself. I am waiting for someone to put this screen literally under a microscope. Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/1/17 8:30 PM Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/1/17 8:31 PM Also.

I think messaging on this forum is just not getting it across to Google. It is after all their forum(and under their control), we need to somehow get other people with bigger audiences shine a light on all this. It shocks me that places like Engadget haven't had an article comparing all these issues (unless they don't want to call Google on it?). I am in the UK and thankfully my carrier has confirmed I have 14 days to pull out.

So I'll wait and see. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/1/17 8:45 PM @OnepunchGus Thanks, I came across that earlier too. It doesn't really help though. What I am trying to tease out is the blue shift solely due to the panel, the polarizer or a combination of both. The panels pixels for example, is a result of us looking at each RGB element from the side. In theory, you'd expect uniform shift across the screen (proving as we all know, LGs panel have terrible viewing angles like days of old, but at least it's repeatably terrible).

The polarizer, and in particular the inconsistancies on each phone, would lead us to believe that having a circular polarizer in combination with those reduced viewing angles further impacts the viewing angle. In that case, I'd like a pixel minus the polarizer. Also, are they applying it unevenly to the panel? Is this why every phone looks so different. The distance between the flat panel and "flat" polarizer will be important for the angle the light leaves each pixel and is refracted towards are eyes.

In short, is it all down to LGs panel, in that case nothing can be done since it comes down to a bad design. But if it's compounded by layers added in front of the panel during manufacture, then something could be changed (or just made consistent). Re: Diving Deeper on the Pixel 2 XL Display Scott1055 11/1/17 9:13 PM Is it just me or is Google trying to cover up the display issues by creating fake comments or telling YouTube reviewers to downplay the issue? For example, take a look at the comments here: https://www.

droid-life.com/2017/11/01/question-day-new-pixel-2-xl-owners-hows-display/. Almost all the of the 300+ comments on there are defending the display in some way. I've noticed all the YouTube reviewers saying that there is blue shift but it's not that bad and you won't notice it. Seems odd to me. Re: Diving Deeper on the Pixel 2 XL Display Snøsokk 11/1/17 10:01 PM Got my Pixel 2 XL today, and messing around I've found that the Blue shift is very visible at even a slight tilt, no need to view the screen at a sharp angle to see the blue shift.

  Very annoying viewing web pages with a blue shift at slight angles.The other issue is with the "differential aging" of the screen, while I don't have permanent image retention yet, what I have found is that with the brightness set to 50% leaving the browser open to google.com up for as little as two minutes will produce image persistence (image retention or temporary image ghosting) of the navigation and notification bars.

  This will go away by leaving the gray screen used to see the ghosting after about five minutes.Bumping the brightness up to 100% and leaving the browser open to google.com for 10 minutes produced ghosting of the nav and notification bar in addition to the buttons and icons that took nearly 10 minutes of viewing the gray image to clear up.Leaving the brightness at 100% and leaving the browser open  to google.

com for 20 minutes produced more pronounced ghosting of the nav and notification bar in addition of the buttons and icons that took about 15 minutes of viewing the gray image to clear up.While everything that I've seen on day one of having the Pixel 2 XL has so far been temporary, similar testing on other devices (GS7, GS8) that do not have any burned in images on the display, did not produce any image ghosting in such a short period of time.

  Additionally, I've had a Nexus 6 for two years that while it does have a very faint permanent image of the nav bar, it does not show the nav buttons or the notification bar icons at all.  This is after over two years of daily use at around 45% brightness.Since temporary image retention is so easily reproduced on the Pixel 2 XL it stands to reason that it will not take long for the temporary image retention becoming permanent in a very short time.

It is disturbing that Google feels that the display on the Pixel 2 XL is performing on par with comparable flagship smartphones from other vendors, when it clearly is not.  If Google truly felt that the display was up to snuff, they would not have bumped the warranty up to two years. Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/1/17 10:04 PM @sparkplug Yeah, I see where you're going.

Honestly man, the LG V30's panel is much better. So I can't see why the Pixel 2XL's is off, being that it's the same manufacturer. Was LG saving the best batch for themselves? Are these layers that make up the panel being put together correctly? So many questions behind this damn panel, and we're getting the typical copy and paste response from Google. What we need is someone with good resources to make a video with maybe 5-10 Pixel 2XL's from different build dates, and compare them all.

Only then will we see true inconsistency across the board. Re: Diving Deeper on the Pixel 2 XL Display Ng Ek Ngee 11/1/17 11:00 PM so based on this, i guess it's really the pOLED panel polariser that's causing the blue shift? Re: Diving Deeper on the Pixel 2 XL Display Eric Violette 11/2/17 3:20 AM Iphone X has same blue-tint issues.... From CNBC: "Forbes described the iPhone X as having an "opulent, high-end feel to it.

" It calls out the notch at the top of the screen, though the reviewer says after time it "vanishes" and that after a couple of days it became "unintrusive" to the user experience. Forbes saw a blue tint when tilting the phone, noting it's something that's relatively common with OLED displays. The reviewer also called out the lack of supported apps for the new display" Also, from It will be interesting to see what Apple says.

Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/2/17 4:01 AM @Scott1055Perhaps, but it is likely the difference between the people commenting on a tech news page versus a community forum are the difference between users who just "use" the device and those who are seriously into technology. As an electrical engineer, I can't imagine how others simply view a phone as a phone, whereas I view it as a sum of its parts.

@SnosokkI have never noticed any screen persistance on my current phone (OP3), but having said that, its extremely rare I push the brightness above 20% (I find it too bright at times). This is why the black crush at low brightness values worries me. But out of interest later today I am going to set my phone up at 100% for 30 minutes and see if it burns in a little. But as others have said, the persistence part (assuming its not rediculous) doesn't bother me, its all about that blue shift at very small angles.

@OnepunchGusThat's exactly where I am at, I know the v30 has blueshift too, but its much less and a lot more consistent which is just baffling/maddening. I have seen reviewers from the s8 screen woes on youtube put 10 side by side, showing how the screens white point was very different panel to panel. That is why samsung added the ability to change the whitepoint by reducing the red, green and blue values to taste.

It bothers me that laptops today ship with each one individually calibrated to a set standard, and these phones which are approaching laptop pricing are not. It's definitely something that phone manufacturers will have to address in the coming years. Since the V30 screen is passable (proving the panel can be good..enough) and the pixel 2 is great (proving the circular polarizer is valid), the only remaining result is LG is bonding the layers together of the XL with tolerances greater than the Samsung produced pixel 2 is.

@Ng Ek NgeeWe are not sure, but if you read my message to @OnepunchGus you'll hopefully agree that its a reasonable assumption. I think it makes the bad screen look worse off angle.@EricWow, very interesting. I genuinely didn't think I would see that on the iPhone X. I have been looking for it in videos before. Interesting. Also, anyone else get a deep down angry feeling everytime that quote of googles official line is on your screen haha? Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/2/17 4:55 AM Re: Diving Deeper on the Pixel 2 XL Display Snøsokk 11/2/17 4:59 AM @sparkplug23Trying to reproduce the black crush I set my display to 20% brightness and viewed several webpages for eight minutes.

  I couldn't see any black crush, however I did get image persistence and blue shift at very slight angles that work farther down the screen the more I tilted the phone away.  Is there a good web page or image that you can link that you have noticed the black crush? Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/2/17 5:05 AM @SnosokkBlack crush is not evident on all the phones, it happens due to pixels not turning on fast enough from an off state then trying to turn on to very low levels.

So if you are trying to see if you have it, you should have your brightness on as low as possible, viewing text or pictures (particularly faces that have different brightness gradients) on an otherwise black display. As the previous black images try to turn on, the "black crush" should show up as blotchy faces. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/2/17 5:14 AM I think Google's response in the article pretty much sums it up.

  Google believes all their XL panels will display some degree of blue shift at off angles, sharp or otherwise.  They say sharp but regardless, it's a take it or leave it scenario.  The warranty won't cover this as it's an inherent nature of OLED.  What gets me with all this is that their own Pixel 2 doesn't have this issue (there is a video in the article that compares the 2) but Google doesn't explain why that is.

  So I don't think there is much more that can be done here.  It's a HW issue that they can't fix with software which we knew already.  :( Diving Deeper on the Pixel 2 XL Display SeriouslyAndroid 11/2/17 5:25 AM I'm giving up on the Pixel 2 XL. Google is not budging. I feel betrayed and hurt Re: Diving Deeper on the Pixel 2 XL Display Stephen Serge 11/2/17 6:21 AM I'm in the same boat as the majority of other people here.

.. was excited to get my 2xl yesterday, opened up the box, powered it on, immediately noticed how poor the quality of the screen was. The blue tint was visible AT EVERY ANGLE except for nearly 100% directly viewing the screen. Any slight tilt, turn of my head, even repositioning the phone higher or lower in my visual field revealed a sharp blue tint bleeding throughout the screen. What a joke. Already have my return label and sending it back this afternoon.

I really wanted to like this phone - and planned on switching to Project Fi with it... oh well :( Re: Diving Deeper on the Pixel 2 XL Display Ng Ek Ngee 11/2/17 6:38 AM Google Singapore just gave a sneak peek at Google Assistant being able to understand Singlish... and what is that I cannot unsee? that blue tint at every angle EXCEPT dead-straight! Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/2/17 6:50 AM Since I was likely cancelling my order (And forfeiting my free home mini) I went ahead and purchased one.

It just came today, really like it. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/2/17 6:55 AM @Ng Ek Ngee Repeat after Google...The Pixel 2 XL was designed to take advantage of multiple facets of the innovative new POLED technology, including QHD+ resolution with 538 pixels per inch as well as a wide color gamut.The slight blue tint is inherent in the display hardware and only visible when you hold the screen at a sharp angle.

The Pixel display has been tuned for more natural and accurate rendering of colors. The wide color gamut display gives applications the ability to display rich and vibrant colors while preserving the natural aspect of sRGB color space. Re: Diving Deeper on the Pixel 2 XL Display jwiegratz 11/2/17 6:58 AM A coworker of mine just showed off his new Pixel 2 XL to me....  Everyone give him a big congrats, apparently he's won the screen lottery.

   His phone doesn't start Blue-shifting until it's around 30 degrees, and colors are much more uniform.   He was under the impression that people were over-reacting. I showed him my original Sept 27th build-date device, which begins shifting around 10-12 degrees, and his jaw dropped. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/2/17 7:01 AM @Alan_WuI love how googles spotlight app of google assistant has a white background and therefore looks terrible.

OLED issues aside, a black assistant would look nicer :) Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/2/17 7:11 AM I pledge of allegiance, to.... Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/2/17 7:25 AM @sparkplug23 And to make matters worst, the stupid thing is tuned to be slightly blue to begin with...Pixel 2 XL Display Tuning The Pixel 2 XL has a wide Display P3 color gamut.

The display is calibrated to a D67 white point. D67 refers to a color temperature of 6700 K. A D65 value (6500 K) corresponds to the color of the average midday light in Northern Europe, so the Pixel display errs ever so slightly on the blue side So if you can't beat them, join them. I also pledge allegiance to... The Pixel 2 XL was designed to take advantage of multiple facets of the innovative new POLED technology, including QHD+ resolution with 538 pixels per inch as well as a wide color gamut.

The slight blue tint is inherent in the display hardware and only visible when you hold the screen at a sharp angle. The Pixel display has been tuned for more natural and accurate rendering of colors. The wide color gamut display gives applications the ability to display rich and vibrant colors while preserving the natural aspect of sRGB color space. Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/2/17 9:31 AM LAWSUITS Galore!  I KNEW this was coming.

..It's just a matter of time until RMA's will be offered for Blue shifting guys.  I already see it....Google's lawyer stands up in the court room calmly, looks at the judge... "Your honor, let me Explain." The Pixel 2 XL was designed to take advantage of multiple facets of the innovative new POLED technology, including QHD+ resolution with 538 pixels per inch as well as a wide color gamut. The slight blue tint is inherent in the display hardware and only visible when you hold the screen at a sharp angle.

The Pixel display has been tuned for more natural and accurate rendering of colors. The wide color gamut display gives applications the ability to display rich and vibrant colors while preserving the natural aspect of sRGB color space. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/2/17 9:42 AM Well.... Let me convey my shock... Let me convey it again in case you missed it hahahaha Re: Diving Deeper on the Pixel 2 XL Display Jacqueline Gaw 11/2/17 9:46 AM I only had the Pixel 2XL for less than 24 hours.

It started having the "Burn In" screen bands then it is 'bleeding' in the left side and spreading downward. Now, the phone left on idle is having seizures or flickering. It will not stop. I shut off the phone and the flickering continues as an accelerated rate. I hope this does not explode like the Galaxy Note 7 phones. Phone display settings are still on default settings when I turned it on for the first time.

  Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/2/17 9:50 AM @Jacqueline Sigh...at least you can get a RMA for it. Re: Diving Deeper on the Pixel 2 XL Display cac2244 11/2/17 10:12 AM Thanks to this thread I cancelled my Pixel 2 XL pre-order and today, it was my last day to ask for a return and refund on my Pixel 2 that I received 14 days ago and that is plagued with the high pitch noise on calls as well as a static noise while listening to music while using the USB-C adapter (even if i change the adapter or headphones, problem remains), so given the crappy replies from Google on the blue shift on the Pixel 2 XL, I am losing faith in Google to do right by its customers and I am not taking a chance and returning my Pixel 2 as well today.

Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/2/17 12:22 PM Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/2/17 12:25 PM Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/2/17 12:29 PM As I am sure you all have seen, the HTC U11+ is what we should have got... if only it had the pixel cameras and pure OS! Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/2/17 12:41 PM @OnepunchGuysYeah I seen that, so, to summarise in this launch google:Had noises and crackling in the pixel 2Accidentally shipped an early box design (showing they once planned to give us earphones)Shipping XLs with no OSBlue shiftBurn in and black crushHad to decrease the top speaker by 10% to stop it cracklingStupidly thought a (clearly not accurate) sRGB calibration looked good against everything elseTouchscreen issuesHeadphone adapter issuesMicrophone distortionand of course, the most fatal flaw of all, sticking a giant finger up at its fan base.

If apple had one of these it would have been considered a flop. Google has so many, it astonishing when you see them all listed (and I am likely missing some). Recall, clearly this is where it is going. Have you ever wished a phone would explode this much? lol #Note7 Re: Diving Deeper on the Pixel 2 XL Display zkosn 11/2/17 1:34 PM Objectively comparing the Pixel XL (of which I am a happy owner) to the Pixel 2 XL, the original XL display is far better except for the 18:9.

   (I don't care at all about the sRGB issue. Non-event. Google will give the option, which should've been done in the first place.) I think I'm >50% chance of returning it at this point.    The only way this phone is worth keeping, is if you can "get used to it" and forget you paid $949 + tax for a sub-par screen. (PS: I fired up my Galaxy Nexus with the 2011 model SuperAMOLED.  It also has a slight blue tint, but the 2017 Pixel 2 XL is FAR worse at smaller angles.

+ some nostalgia for the PenTile pattern on the 720p display.  This display still looks great in 2017.) Re: Diving Deeper on the Pixel 2 XL Display jwiegratz 11/2/17 1:54 PM My Pixel 2 just arrived...  Honestly, the screen is eleventy-billion (yes, 11ty) times better than the 2 XL.    "White" appears warmer and more "accurate" to my eyes.  And there is very little blue-shift when looking at the screen at a sharp angle.

   The regular Pixel 2 is MUCH more in line with other premium devices. I'll live with the trade-off of a smaller device / less battery life... for a device with an actually usable screen. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/2/17 1:57 PM Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/2/17 2:02 PM @jwiegratz And that is the most frustrating thing about this whole thing is why Google doesn't seem to acknowledge that the Pixel 2 doesn't have any of the same display issues as the XL.

   Re: Diving Deeper on the Pixel 2 XL Display jwiegratz 11/2/17 2:12 PM 10-15 Degree View.... Comparing the new regular Pixel 2 (Left), to one of my Pixel 2 XL's (Right).    All screen settings set to the same brightness (adaptive off) Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/2/17 4:03 PM Re: Diving Deeper on the Pixel 2 XL Display swallowingled 11/2/17 4:05 PM I've had my Pixel 2 XL for a week trying to get used to the blue tint which shows up at the slightest angles AND there is blue tint on the edges of the screen even at no angle at all.

  I finally decided to call for a replacement today and was denied repeatedly.  I asked to speak to a supervisor multiple times and I was told no every time, he wouldn't even consider it.  I was told that the blue tint is expected and would be present on a replacement device as well.  Obviously, not a pleasant customer service experience.  Before this I was actually thinking about keeping the device since it is a great device otherwise, but now I will return it for a refund.

  I still have another week and might try again to get a replacement but this experience was so frustrating I'm not sure I even want to try again(I'm sure that was their intention).  I've been researching for a week and see quite a few people say they have only slight blue tint at extreme angles so the statement that a replacement device will be exactly the same is just not true. It's like Google isn't even trying to make things right.

  Like many, I placed my order on day 1 expecting Google to deliver a quality device and have been completely disappointed. Re: Diving Deeper on the Pixel 2 XL Display GillyMike 11/2/17 4:10 PM @Swallowingled:  My thoughts exactly and my same frustrations!  I'm waiting out my 15 days desperately hoping Google fixes the blue issue, or at the very least makes some sort of better announcement about the variability phone to phone.

  I really don't want to return it but have the sinking feeling I will be come next week. Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/2/17 4:10 PM There are lots of lawsuits going on now, news just surfaced today. Once it surfaces more Google may have no choice but to RMA.   Re: Diving Deeper on the Pixel 2 XL Display Ng Ek Ngee 11/2/17 4:51 PM Re: Diving Deeper on the Pixel 2 XL Display B Sims 11/2/17 9:56 PM Hey Google, can you tell me which one of these is supposed to be "working as intended"?  I can't tell if you intended white to be more of a bluish color or if white should have a hint of cyan added to the bluish color.

  Re: Diving Deeper on the Pixel 2 XL Display B Sims 11/2/17 10:04 PM Hey Google, sorry, another quick question. If the Pixel 2 XL is "working as intended", what the heck has my Nexus 6 been doing for the past 3 years? Do you think you could make an exception (just this one time!) and RMA my Nexus 6 so I can get it working as intended?  I hate the thought of using a phone that's not working as intended.

Thanks! Re: Diving Deeper on the Pixel 2 XL Display B Sims 11/2/17 11:17 PM Hey Google, I ran some seriously intensive 3D gamut modeling software to build upon the outstanding work that you've done to reinforce the fact that the screen is working as intended.I wanted to add some additional data points that might simulate real world situations where the screen might angle a bit. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/3/17 3:54 AM @B SimsThe Pixel 2 XL was designed to take advantage of multiple facets of the innovative new POLED technology, including QHD+ resolution with 538 pixels per inch as well as a wide color gamut.

The slight blue tint is inherent in the display hardware and only visible when you hold the screen at a sharp angle. The Pixel display has been tuned for more natural and accurate rendering of colors. The wide color gamut display gives applications the ability to display rich and vibrant colors while preserving the natural aspect of sRGB color space. For an extra $129 US, you can also purchase the Google Preferred Care for your Pixel that'll make sure it works as intended.

  Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/3/17 4:10 AM @swallowingled That is unfortunate but that's the position Google is taking as it doesn't seem to be able to get a handle on how many devices out there has this issue.  Also what would it do with all these phones that come back from RMA?  Google has not even defined what a sharp angle is on purpose to keep it just vague enough that it can be almost anything.

  Right now it seems like it's phone lottery.  But even the good ones seem like it's only good compared to the bad ones.  Just so you feel better about your phone... The Pixel 2 XL was designed to take advantage of multiple facets of the innovative new POLED technology, including QHD+ resolution with 538 pixels per inch as well as a wide color gamut.The slight blue tint is inherent in the display hardware and only visible when you hold the screen at a sharp angle.

The Pixel display has been tuned for more natural and accurate rendering of colors. The wide color gamut display gives applications the ability to display rich and vibrant colors while preserving the natural aspect of sRGB color space. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/3/17 4:18 AM @Ng Ed Ngee With all the top phones including their own Pixel 2 going with AMOLED, it would have seem like a step backwards to use LCD on their flagship XL.

  One has to wonder if Samsung just wasn't able to supply enough OLED displays for their own phones, iPhone X and Pixel so they had to go with LG as a 2nd source.  Re: Diving Deeper on the Pixel 2 XL Display Tony DiMeco 11/3/17 4:28 AM I walked in my local BJs Wholesale Verizon store to compare the LG V20 to the Pixel 2 XL. They didnt have demo but had both new in the box. I was able to turn both on to white the set up screens.

Imo, they both looked equally blue at the slightest of angles. I dont know what to do. I really wanted to get a pixel as I already have the original pixel. I am seriously considering the Iphone X at this point.  Re: Diving Deeper on the Pixel 2 XL Display jwiegratz 11/3/17 5:34 AM On Friday, November 3, 2017 at 7:18:07 AM UTC-4, Alan_Wu wrote: One has to wonder if Samsung just wasn't able to supply enough OLED displays for their own phones, iPhone X and Pixel so they had to go with LG as a 2nd source.

  If that was the case, then what is the new HTC U11+ doing around?  It seems as though it's the Google Muskie, (Link)  The Muskie was originally intended to be the Pixel 2 XL, before Google decided to go with the LG made "Taimen". As much as I'm bummed with the reduced screen area on the Pixel 2...  the screen is FAR more accurate (and usable) to my eye, than the 2 XL...   I'm shipping my two 2 XL phones back to Google today for refund.

Let's hope that Google learns from this, and the Pixel 3 fares a much better fate. Re: Diving Deeper on the Pixel 2 XL Display GillyMike 11/3/17 5:41 AM Is there any chance that at least some portion of the blue shift is software correctable? Or at least make it less severe? Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/3/17 5:50 AM That may be why they abandoned it wanting to use OLED instead as the iPhone X, Samsung S8/S9 are all using it now.

  It would have been hard to explain why their own Pixel 2 uses an AMOLED panel but the more expensive XL is using an LCD panel instead.  Their own Pixel XL used an AMOLED display.  Why go back to LCD. It still probably is the better decision although we'll have to wait till Pixel 3 XL to really find out.  But as you mentioned, the Samsung AMOLED panel on the Pixel 2 looks great. And I'm willing to bet had Samsung been able to source panels for the Pixel 2 XL, it would be using it as well.

  Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/3/17 5:56 AM @GillyMike I'm guessing if Software Giant Google can solve this with software, it would have already done so like the other issues that have been reported.   Lot of brilliant software engineers at Google are surely thinking about this. Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/3/17 6:01 AM I'm glad they didn't go with Muskie, that design just didn't seem good.

I'm really enjoying the Pixel 2xl design and screen size, I even like the colors on it since I tend to gravitate more to a natural tone. It's JUST the blue shift that I have to knock a few points off for. Yesterday I was taking some pics, and editing on the 2xl's screen...Saying to myself how good this phone really is. Then came back home and started texting a few people...And that Blue Shift just crept in, and I was like, oh right, this is why you suck.

Tonight I receive a new Pixel 2xl just to see if there are any differences blue shift severity. I'll let you guys know what I find. Re: Diving Deeper on the Pixel 2 XL Display Abhijeet Divekar 11/3/17 7:18 AM What about the black smear? What is your plan to address that issue? Re: Diving Deeper on the Pixel 2 XL Display Snøsokk 11/3/17 8:11 AM Re: Diving Deeper on the Pixel 2 XL Display Subhaschand Itwar 11/3/17 8:35 AM Dear Google, can you please give us an update on the QC issues being plagued for the Pixel 2 line up? i'm eternally grateful for the feedback from this community for sharing their experiences and trouble.

but you (Google) needs to help us (valuable & loyal customers) with these woes....I mean everyone on this forum is only trying to ensure they get the best experience from you (Google) but we are severely feeling short changed because of these issues. PLEASE let us know whats going on. primarily 1. Are you dealing with the inconsistent quality issues particularly from LG? 2. can you indicate whether or not the blue shifting will be reduced to a more acceptable level? i.

e. for example LGV30? 3. can you ensure we (your loyal customers) dont get phones with Blotched / Grainy Screens, Burn-In, Loud Noises from Speakers? i hope i speak for everyone when i say we are getting tired of waiting...i really want to buy this phone BUT i am so hesitant to do so... thank you. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/3/17 9:04 AM Exactly! I have never hated myself so much for putting up with this because I want this phone so bad.

Any other phone or company and I wouldn't have gave a second thought to. Google, demand LG gets the XL screen to the quality of the V30. The OP5T is becoming increasingly closer to becoming my only option. Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/3/17 10:56 AM From an honest perspective of having the 2XL for almost 2 weeks. It's actually really good despite the screen blue tinting crap, which could be a deal breaker! Some things I'd like to point out that seem hyperbole: COLOR:  The color is fine without saturation, and Google will fix that in an update.

No use complaining about that.   BLACK CRUSH:  This is only prevalent when the brightness is at 15% or below (for me)...And most don't use their devices at that brightness level.   SOUND ISSUES:   I recommend waiting for the update in a few weeks, if that doesn't fix it, RMA that sucker. As for the blue shifting...This is the main issue for me, and for many others. As many of you, I've been fighting for some "better" answers, because the answers they are feeding us about it is complete bullshit.

Here's the thing though...With colors, the blue shift is just fine, and barely even noticeable! It's JUST on white backgrounds where it becomes an issue. If you get this device, I suggest the dark theme off the bat. Being that this is an issue only on white backgrounds, I'm thinking if Google can calibrate the whites to better sync up with their polarized glass? If that's even possible? I'm no screen expert, so if anyone could chime in on that I'm definitely all ears.

  Re: Diving Deeper on the Pixel 2 XL Display Umbrae 11/3/17 11:08 AM I agree with OnepunchGus. The XL is a great phone and that fact and the cost makes this blue tint issue so tragic. Many of us are stuck with the phone because of the cost compounded by the fact we would need to pay again for advance ship or replacement because we can't go phoneless. The issue is less noticable with colors but depending on how bad your issue is it will still be noticable.

Google should immediately allow manually enabling the dark theme instead of wallpaper triggered because of this. I am stuck with the moon wallpaper just to force the dark theme which does help the depression of being so mislead by this phone. I wish Google stated this blue tint would be present and represented this in marketing materials. I want this to be successful but I want my money's worth for the phone.

I would feel better if this was a Nexus priced phone but at this price it is unacceptable. I feel this will end up in lawsuits since there is definitely false advertising since no marketing showed this problem. It's not the screen Google marketed. I am tired of being laughed at by Apple fanboys. Google should really care about this but I guess we are more product than customer and they just don't care.

Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/3/17 11:22 AM @Unbrae Agreed.For me to keep this phone I need:Dark theme thats stays on (including in settings, surely the OLED power saving advantage means this should have been stock!). DCI3 calibration WITH the ability to shift RGB white point like Samsung since clearly each panel varies.I'll be content on blueshift IF its only at larger angles and consistent (I want my phone to be as good, or really as bad, as everyone else's XL2) An apology! and potentially a reduced price by 100 dollars, or, vouchers of that amount.

Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/3/17 12:04 PM @sparkplug & Umbrea Absolutely. The truth is that the 2XL is an excellent device. It's just the blue shift on whites. I personally don't feel so bad on price, because with TMobile promotion I'm getting it for $525. If they could somehow calibrate the whiter colors to get even a 10-20% reduction of blue shifting...I'd be super happy.

Re: Diving Deeper on the Pixel 2 XL Display Subhaschand Itwar 11/3/17 12:20 PM @OnepunchGus @sparkplug23 yeah you guys are right, i know OLED inherently does shift colours but NOT this bad....check out https://www.youtube.com/watch?v=0c_aVmRUfpE @ 4:26 we just want Google to even atleast match or BETTER this.... Re: Diving Deeper on the Pixel 2 XL Display Docshah 11/3/17 12:28 PM Oh god.

What a disgrace. I loved the pixel. Have been waiting for it . Saw the pixel 2 - loved , really loved the camera. Wanted to go for the bigger screen but this is what google does.  How can a phone getting released at this scale not be qa’ed for something as basic as the screen and how can google not address this issue. Just surprises me honestly. I so so wanted to port from the iPhone to the pixel.

Waited for this release and this is what google does. Can we just have the pixel camera inside the iPhone plz. Google - plz get your act together folks. You cannot fleece your customer base which already isn’t quite big by doing this. Plz plz accept it - take a break - re release post a month or so with a better screen. We love you google - don’t let us down.  Re: Diving Deeper on the Pixel 2 XL Display SeriouslyAndroid 11/3/17 12:46 PM I literally went through the 5 stages of grief with the Pixel 2 XL: 1.

Denial - No way, I don't believe the reviews. When I get my device the screen will be fine 2. Anger - WHY GOOGLE?!?! Why would you do this to me 3. Bargaining - Please Google, do something about this 4. Depression - I'm so sad about my device being this way 5. Acceptance - Google is not changing their stance. I have accepted and moved on  Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/3/17 1:07 PM For those who think the sRGB is accurate, I wreckon the QC again means each panel does not accurately show the sRGB scale.

Pixel XL 2 versus V30 (Exact same panel) Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/3/17 1:40 PM @Sparkplug This would be great news, because that means the blueshift can be toned down a bit with the correct calibration right? I'm no screen expert, this is all another language for me.  Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/3/17 1:57 PM Well think of it this way, if white is made from lighting red, green and blue pixels, and therefore as white shifts to blue (meaning we see less red/green).

If we have a warmer whitepoint (i.e. made from more red and/green) then the reduction in red/green off angle will become less severe. So yes, I believe by giving us DCI3 for a wider gamut and if they let us manipulate the whitepoint, we could reduce how blue the shift is. Though, its worth noting shifting from more red towards blue could be more jarring. I dont know. Re: Diving Deeper on the Pixel 2 XL Display saunupe1911 11/3/17 2:18 PM I truly believe that Google  should stop shipping out units unless they are sure these issues are resolved.

They need to issue a statement saying this. But we are stuck with the 2 year warranty statement. So to make a long story short you either need to return or RMA your device and hope for the best.. Or accidentally damage your phone to get a replacement which will then probably be refurbished.  Otherwise it's an awesome phone. Sales are high now but they will curve off after the holiday season. Bottom Line is that people will simply stop buying it especially now that the iPhone X craze has hit.

Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/3/17 3:22 PM I really don't think sales are that high. It's easy to get a Pixel 2xl, it ships out immediately with no wait. Making me believe that there are many refunds and fearful consumers. If Google can calibrate the screen correctly to minimize blue shifting, and give people the vibrancy they want in colors...The device would turn into a perfect one.

Re: Diving Deeper on the Pixel 2 XL Display saunupe1911 11/3/17 4:18 PM Actually Google announced that sales are great and has doubled the original Pixel amounts so they definitely saw growth this year. Well we know some type of calibration is coming but I wish the device would use its axis position and dynamically change RGB to compensate for the off angle polarization. That's the only way to truly fix it.

The RGB needs to change as the phone tilts. Maybe I need to patent this idea. You guys heard it here first!!!! Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/3/17 4:29 PM We'll see, of course they'll say sales are good. They don't want to look bad. There's a lawsuit against them now, people returning the devices. Not looking too good if you ask me. If improving the blue shift is as easy as a calibration, I'll be happy.

Diving Deeper on the Pixel 2 XL Display Daniel Cuthill 11/3/17 5:10 PM Will any of the Pixel 2’s support HDR Content on Netflix? Re: Diving Deeper on the Pixel 2 XL Display Travis Dolby 11/3/17 6:17 PM I've had this phone for 3 days now and all I have to say is sRGB Sucks, I put my Pixel 2 XL right next to a LG V30 and the V30 blew this display out of the water. I know they use the same Displays and this is due to Oreo 8.

0 sRGB. the V30 uses Android 7.1 and sRGB is a Non Issue. I feel sick that I paid almost $1000 for a sub par screen. this is unreal, if Oreo 8.1 doesn't fix the horrible lac of Vibrancy I'm done. 10% Vibrancy increase isn't going to cut it.  I don't know if I can return it or will have to sell it at a loss to purchase a phone with a Samsung screen. It's too bad because this phone performs well otherwise it just can't make up for the sub par screen.

Re: Diving Deeper on the Pixel 2 XL Display Travis Dolby 11/3/17 6:54 PM LOL I'm on Stage 4 Now Re: Diving Deeper on the Pixel 2 XL Display Nexus4Ever 11/3/17 9:49 PM differential aging (also referred to as “burn-in”)NOBODY calls it differential aging besides you guys. It's burn-in. And it doesn't matter that OLED is prone to it because it wasn't the customer that decided to use it instead of a regular LCD.

YOU chose it, and you didn't prevent it. It's dishonest to blame the user. As for the color, all reports I've read say that it's not just a saturation but rather incorrect colors. These displays don't appear to be calibrated correctly and no software update will fix it because each display is inconsistent with other displays. Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 11/3/17 11:02 PM I think Apple's also calling it differential aging actually.

With regard to the blue shift Apple displays apparently have a similar issue although I don't think it is as severe as some of the examples we have seen. A little bit of blue shift if you look at the phone from the side I think is acceptable but there shouldn't be so much blue shift at very slight angle such as 5 degrees or even looking at the phone straight on that distracts you from experiencing the device and enjoying it.

I've seen a few screenshots of the iPhone X screen turning blue at an angle, though I think it's still too early to draw direct comparisons.  I think I'm going to take my chance and order a pixel 2 XL Panda version with 128gb when they are in stock again. http://news.softpedia.com/news/iphone-x-display-showing-signs-of-google-pixel-2-s-blue-shift-issue-518342.shtml Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 11/3/17 11:04 PM @sparkplug23 That blue shift looks like it's at about 30 to 35 degrees and that doesn't look bad to me.

. is that a new one? Diving Deeper on the Pixel 2 XL Display George Retsos 11/4/17 12:44 AM The blue tint on the device is a joke. It's visible at even the slightest angles. Even now, I have my phone in a slight tilt backwards and the top half takes on a greeny/blue tint while the bottom half is white. This cannot be as intended. I just chatted to your customer support service and was told that vivid colour settings may cause this and it's as intended! I'm now stuck with a dud phone as Google have even instructed my local retailer in Australia not to replace for the blue tint.

This is seriously disappointing, after having don't 1400 dollars! Diving Deeper on the Pixel 2 XL Display Brian Kaminski 11/4/17 5:34 AM I am seeing significant blue shift with my Pixel 2 XL even with just slight changes in viewing angle. Your previous reply says this should only happen at sharp angles. It is even more noticeable if you compare it to a Pixel 1. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/4/17 6:15 AM I think the only thing you can do is return the phone.

  Google is sticking with the "as intended" so it's take it or leave it.  What you can do if you're really set on the XL is return for a refund and purchase another one in hopes of getting a phone with a better screen although it seems to be a real hit and miss.  So technically, you can keep doing this until you get a good enough phone.  I imagine if everyone does that in the US and around the world, Google would do something about it.

Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/4/17 6:22 AM You don't have to go back one generation.  The Pixel 2 doesn't show this blue shift and it's using an AMOLED display which Google conveniently fails to compare the XL to.  Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/4/17 8:38 AM Oneplus 5T announced tomorrow.. very likely I will be cancelling this XL2.

Re: Diving Deeper on the Pixel 2 XL Display J0n D0e 11/4/17 9:25 AM EXTREMELY disappointed with the Pixel 2 XL, it was supposed to be THE Google phone and i've been waiting for so long to upgrade from my Nexus 6P (which is fantastic and great except it is already laggy). Never mind that the design on the Pixel 2 was just pure lazy and basically no change from the Pixel, but it turns out to be the better phone?! I have been a user and supporter of pure Google and Nexus devices for the longest time and it's really sad to see so many issues with the Pixel 2 XL and i'm not just talking about the screen.

Google needs to know that not everything can be solved by software and i hope this setback really wakes up your idea. I'm not even sure i want the Pixel 2 XL anymore. Re: Diving Deeper on the Pixel 2 XL Display Travis Dolby 11/4/17 9:54 AM Specs look really good, hopefully the panel will not be made by LG though Re: Diving Deeper on the Pixel 2 XL Display Klaas Bredenkamp 11/4/17 7:27 PM Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/4/17 8:04 PM Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/4/17 8:20 PM I won't be returning my phone.

The software experience is just too good, and the camera is just phenomenal. Took many photos yesterday, and I was very pleased. It's only on whites I notice the blue shift. It sucks, but whatcha gonna do. Re: Diving Deeper on the Pixel 2 XL Display Vera Dumont 11/4/17 9:41 PM I am concerned with the use of old LG display technology for the Px2xl.  The plastic substrate was to be improved to remove the blue tint on angles greater than 15 degrees from viewer line, and to reduce permanent burn or lingering image permanence.

  The Px2 uses active matrix display used by samsung.  This is also not about "natural" color.  The amoled does not depress reds, ambers, and contrast -- unlike the old technology poled from LG.   The increase of 10% of vibrancy does not add enough amber and reds to actually show natural colors.  The software program for the photos (which is the "natural color" response point) only muddles the contrast and digitally "guess" edges particularly in portraits.

  It is clear that the photo prog does very well under very specific sun at zenith conditions.  Sunsets look cloudy-gray-blue, as do most outdoor photos.  Macros are okay competitive.  Night photos are crazy noisy dark sky.  The video is amazing for forward motion -- panning hic-ups have to be smoothed.  I believe some of these problems can be addressed by software updates -- BUT it is important for Google to actually see what is wrong, and not fall into selling us a hype.

  I love the idea of a google-phone.  I waited for this one.  I need to know google is paying attention to give us an answer of WHEN can we expect the corrections.   Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/5/17 1:34 AM @Vera Dumont  It all comes down to what you want...I'll tell you one thing, there is NO perfect phone this year. So you'll have to choose what features you're looking for.

There's a 15 day grace refund period with the Pixel 2XL, try it out for a week and see if you like it, if not, just send it back for a refund, no questions asked. I personally like it alot, I've had it for 2 weeks now. The blueshift is probably the only reason that may deter you from getting it, I say try it.  Re: Diving Deeper on the Pixel 2 XL Display Nexus4Ever 11/5/17 8:24 AM This video of the iPhone X next to a Pixel 2 XL  proves that the Google's position that the blue shift is "normal" for similar screen phones of similar price is 100% a lie.

  Re: Diving Deeper on the Pixel 2 XL Display Justin Preble 11/5/17 8:34 AM Mine is blue at 0 degrees no tilt. Google will only refund my money and says I'll get one the exact same if they do replace it. It's unfortunate this is how you're treated when you paid the same price as someone else and your's looks like a blue turd compared to theirs. AND GOOGLE'S SILENCE ON THE WHOLE PROBLEM. There's clearly a huge variance in devices and they need to stand by their product before that class action lawsuit   https://www.

girardgibbs.com/google-pixel-2-pixel-2-xl-lawsuit/   actually has merit.  Re: Diving Deeper on the Pixel 2 XL Display Nipun Aggarwal 11/5/17 9:05 AM This makes me curious that how much more vivid can it be made?? by another 20 %,30% or even more.will it be able to compete with other saturated displays as mentioned above .or will it still be inferior to them even after the fix. Pls do reply as if u answer this one it will help me in making decision regarding Pixel 2 XL Re: Diving Deeper on the Pixel 2 XL Display jwiegratz 11/5/17 9:13 AM Not even 4 days in.

.. and now the charging port on the bottom of my standard Pixel 2 is broken.  Cable falls right out. WHAT IS GOING ON WITH THESE PHONES GOOGLE... Honestly.   I have ~$2500 on my credit card, since you haven't yet refunded me for the two unconscionably bad 2 XL's and the now broken Pixel 2... and now I'm going to have to drop ANOTHER $700 for another Pixel 2? This has gone beyond the point of being angry and is just laughably bad.

Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/5/17 10:24 AM Just took a look at an iPhone X and there is no blue shift regardless of angle.  I'm sorry Google, this intended blue shift excuse is not holding any water.  Re: Diving Deeper on the Pixel 2 XL Display Travis Dolby 11/5/17 10:32 AM I must be one of the lucky ones with my XL with no problems after 6 days other than the stereo typical blue shift and Horrible lac of vibrancy which hopefully will be addressed very soon, The Hardware is solid on mine which makes me ask why is there such a discrepancy in build quality on the same production line? Re: Diving Deeper on the Pixel 2 XL Display Travis Dolby 11/5/17 10:36 AM Just check out a LG V30 and compare it side to side with our display's, you will see the huge difference between Nougat 7.

1 and Oreo 8.0 color profile. These are the same screens so in theory ours will look as good provided Google Allows us to experience the larger color Gamut in the promised update patch Re: Diving Deeper on the Pixel 2 XL Display Justin Preble 11/5/17 10:37 AM Because GOOGLE refuses to acknowledge there's even a variation between devices they literally think they're all the exact same. Reminds me of a certain person yelling #fakenews every day to actual reality because it doesn't match his skewed alternate reality view.

Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/5/17 10:38 AM You're feeling lucky to have a phone that has stereo problem, typical blue shift and horrible lack of vibrancy?  Re: Diving Deeper on the Pixel 2 XL Display Travis Dolby 11/5/17 10:42 AM Yeah I must be brainwashed, Kudos to Google Re: Diving Deeper on the Pixel 2 XL Display Klaas Bredenkamp 11/5/17 10:53 AM I can only hope Google recovers as quickly from this as Samsung did from the Note 7 fiasco.

I do not subscribe to the "no phone is perfect this year" that has started doing the rounds recently. There is a difference between "not perfect" and "substandard". The S8's fingerprint scanner's placement is not perfect. The new gestures you need to get used to on the iPhone X can be deemed not perfect. The display on the Pixel 2 XL - that is substandard. The whole selling point of the Pixel is that you will get guaranteed software updates for at least 4 years.

I cannot bring myself to sink $850 into a phone when the display is looking like that on day 1 (who knows how it will look 4 years from now). Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/5/17 10:55 AM If you're thinking about getting this device, it's best to test it out at Verizon or Best buy. Also, make a decision after the screen calibration update. Some reviewers are holding off on reviewing the device until these updates are released.

The thing is, it's very difficult finding these screen variations. I already took a look at more than 3 2XL's, and they all exhibited the same screen behavior. Also, you won't find a video out there that says, "Good Pixel 2XL screen." There's only one video I've seen that can determine this, but again, it's just one video. In order for Google to be convinced that this is an issue, there should have been tons of videos and evidence of mismatched screens.

..And there isn't sadly. Re: Diving Deeper on the Pixel 2 XL Display James Nieman 11/5/17 10:58 AM Probably because they know they can't fix it. They're too invested to acknowledge the problem it seems. Re: Diving Deeper on the Pixel 2 XL Display James Nieman 11/5/17 11:02 AM I just returned mine because the blue shift happened at very slight angles. As in, looking pretty much straight on.

I am not the only one that got a panel like this. It kind of sucks that you guys are not acknowledging the variability of this issue between devices. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/5/17 11:14 AM Re: Diving Deeper on the Pixel 2 XL Display Justin Preble 11/5/17 11:14 AM blue tint straight on, same here, verizon has a second one on it's way. They will RMA for blue tint/shift.

Even though Google won't. Verizon told me and I quote "you can RMA a device up to 4 times before we send you a different phone of comparable value like a note8, iphone 8plus 256gb, iphone x, galaxy s8+. Or refund. I may just get refund at this point the more and more I think about it, I may get two Essential phones for the price of this blue turd. 1 for my dad for xmas 1 for me. Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/5/17 11:22 AM @sparkplug Yep, those three look the same to me.

Although I wouldn't install that color saturation app since it slows down your phone. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/5/17 11:32 AM @OnepunchGusI wouldn't install it either, I would wait for the proper software fix. Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 11/5/17 4:06 PM Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 11/5/17 4:09 PM @Alan_Wu not true, there are images of the iPhone showing it turn blue, Google for "iPhone x blue shift", though I'm not sure of the degree of blueness, also see the link in my previous post.

 Apple is getting ahead of any complaints by staying this is normal and provided tops on how to avoid burn in.  I know there are reported variances, just sharing info. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/5/17 4:17 PM I can appreciate that and AMOLED does shift blue at sharp angles and Apple has already said as much.  I was looking at my brother's iPhone X and I really wanted to see blue shift and I tried believe me.

  As the old saying goes, misery loves company. I just couldn't.  It was little to none.  Re: Diving Deeper on the Pixel 2 XL Display Ng Ek Ngee 11/5/17 4:52 PM My colleague just showed off her new iPhone X, and: - Yes, there is obvious blue-tint shifting, but at sharp angles. Dead-straight, only a hint can be see at the top and bottom. And it is not really the strong cyan-blue that others seems to be having.

- With True Tone off, the colours are really vibrant. - The notch is really annoying when watching videos. - according to my colleague, FaceID has no use in dimly-no light environments. Tried to unlock her phone in a dark room or at night in the park, does not work. But good on Apple to acknowledge that there will be image persistence or burn-in (and not some "alternative fact" word).  Re: Diving Deeper on the Pixel 2 XL Display dAM3 11/5/17 5:02 PM When will the update to fix the color of Pixel 2 XL to be released? I'm more concern about the default sRGB calibration (my eyes already adapt to sRGB and I hate oversaturated colors), based on the result of calibration by several tech reviewers and people, when Google said the screen is properly calibrated to sRGB.

.it was just blatant lie.. the colors are slightly off. Are there really any display expert in Google ?   Re: Diving Deeper on the Pixel 2 XL Display Travis Dolby 11/6/17 3:02 PM Just got a system Update 59.3mb crossing myfingers Re: Diving Deeper on the Pixel 2 XL Display Travis Dolby 11/6/17 3:23 PM so the Vibrant option has been replaced with 3 options, have it on saturated for now.

Looks better to me Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/6/17 3:29 PM Thanks for the info! Could you get a picture of the phone screen itself (not a screen shot) Re: Diving Deeper on the Pixel 2 XL Display Travis Dolby 11/6/17 3:32 PM here's a shot of the phone that's not a screen shot Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/6/17 3:44 PM It really looks much better.

Do you think so? Could you tell me the exact build number/os version inside settings->about phone Re: Diving Deeper on the Pixel 2 XL Display tavopp 11/6/17 3:48 PM How about the blue tint? Re: Diving Deeper on the Pixel 2 XL Display Travis Dolby 11/6/17 3:55 PM No Change in Blue Tint Re: Diving Deeper on the Pixel 2 XL Display Travis Dolby 11/6/17 3:58 PM Build OPD1.170816.025November 5th Security Patch Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/6/17 4:05 PM @Travis DolbyThanks for answering my Questions.

The screen looks punchier. How about video recording audio? Still garbage? My pixel arrives on the 15th then I have 15 days to decide whether to keep it or not so these answers are really helpful :) Re: Diving Deeper on the Pixel 2 XL Display Travis Dolby 11/6/17 4:19 PM I haven't recorded a video yet so I have no reference for quality difference Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/6/17 4:22 PM Trust me, if it's not fixed you'll know.

Check other YouTube videos. It's all garbled and just unusable. It sounds like it clipping the upper part of the audio and then compressing it badly. Re: Diving Deeper on the Pixel 2 XL Display GillyMike 11/6/17 4:25 PM I don't know but I think there is a very slight reduction in the blue when on saturated. You can particularly tell when switching between the options in the all white options screen.

Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/6/17 4:28 PM It makes sense, higher red and green values in the colour should offset the drop in them at angles, making the blue seem less overpowering. Re: Diving Deeper on the Pixel 2 XL Display Travis Dolby 11/6/17 5:34 PM to me it's the same blue shift, I did notice that the bottom buttons turn from white to grey after a few seconds now in settings menu Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/6/17 5:45 PM Hey guys, just an update.

I bought another Pixel 2XL just to see if there was a variation of blue tint....and there is not. So I'm already refunding the newer unit and keeping my current one so I won't lose the Home Mini.  However...I did notice a very small difference between my pre-ordered one, and the one that just came in today. The screen color when both devices are powered off are different. The new one that came in today has a reddish tint when the device is powered off.

My current one has a bluish/green tint when powered off. But this did not effect screen performance what so ever. They both exhibited the same amount of blue tint and colors at the same brightness settings. I tried taking a pic of it but it's something you have to see with your own eyes (Just power off your devices and angle it under a light). My conclusion on these findings is that there definitely is something up with the manufacturing.

However, the blue tint is here to stay fellas. It's just something you get used to, just as I did.  Re: Diving Deeper on the Pixel 2 XL Display HSB12 11/6/17 8:09 PM I am glad that I don't have habit of viewing phone when tilted :-D Re: Diving Deeper on the Pixel 2 XL Display Razgriz Wong 11/7/17 3:47 AM According GSM Arena Pixel 2 Review, Pixel 2 colour is incredibly accurate. in an average DeltaE of 1.

9, and they don't find any blue colour shift. Can we have the same performance on Pixel 2 XL display? accurate colour, and no more blue colour shift appear when 20 degree from the front centre. I usually place my phone on Desktop, and look at it without picking up. I think there is always 20 degree from the front centre, which is a shape angle according to Seang Chau, And I am shocked to know that using the phone in this way is wrong.

So Google intentionally build a phone to teach people to pick up the phone and look at the phone from the exactly front centre every time. Is this your purpose to build this phone? Re: Diving Deeper on the Pixel 2 XL Display Hubert Satheesh 11/7/17 3:50 AM As far as the display issue of Pixel 2 XL goes , google and its team seems to have an ostrich approach. Either the team very well knows that it's an inferior display or which is more of concern is that they are really clueless about what a good display is! Let us not forget that not a single reviewer has praised google for its display and when a common man can so easily identify the shortcomings, what surprises me is how the so called great tech engineers at google missed it! Just like the DXO rating for the cameras which google announces prior to their launching of pixel, we as consumers would like to hear, display mates rating of googles forthcoming pixels from next year onwards.

Only and only then we will have confidence in the tall claims of google. Will you do it?   P.s. When you ask a premium price, the components and features should justify it isnt? When the price is same as Iphone X why should I get a third rate display?  Re: Diving Deeper on the Pixel 2 XL Display OleFed 11/7/17 9:12 AM For several days I am trying to find an explanation of the burn-in and blue shift effects observed for Pixel and which will be observed for iPhoneX soon.

The explanation given above is just an attempt to substitute cause and effect. So here is mine Cause: each OLED pixel within RGB/wRGB matrix degrades with certain individual rate, the rate is unknown as to Google as to LG as to Apple as to Samsung. Fact known to all, degradation of blue OLEDs is much faster than green which is faster than red, therefore blue OLEDs at least twice in size as green which is twice as red.

Appearance of burn in at any place means some pixels, most probably blue, degraded more than others. An attempt to compensate lowering of the luminescence at the place with higher electrical current applied to the pixels leads to local color disbalance within screen and between screen and a polarizer on top of it. The polarizer still works well for light normal to it plane but not any more for dispersed light (blue pixels means significant area).

 If a linear polarizer used by Apple they can expect that blue shift will be less pronounced and will increase in steps To those who expecting a patch or software fix, it doesn’t exist and is impossible without significant redesign of the screen driver. To those who still have no blue shift, you need wait few days or weeks or even months and you will get it. Re: Diving Deeper on the Pixel 2 XL Display saunupe1911 11/7/17 9:19 AM My buddy has an iPhone X.

It certainly has blueshift at halfway tilted angles....not necessarily extreme angles. It's there....Apple just got in front of it. Pixel 2 XL still has it much worse though. LG screwed them...plain and simple. Or the lead screen engineer needs to be fired. He's costing the company 10s of millions. Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/7/17 11:50 AM Guys, no point discussing blue shift any longer.

It's the way it is, and it's not changing. I personally am adjusted to it and it doesn't bug me any longer. If it bothers many of you so much I personally say wait for the Galaxy S9 (just 2-3 months away)...Note 9, or a Pixel 3.   Re: Diving Deeper on the Pixel 2 XL Display Klaas Bredenkamp 11/7/17 1:19 PM I thought I could go back to Samsung, but my desire for a pure Android experience is too strong.

The Pixel 3 is a bit far away, so I am busy deciding between the Pixel XL (still available on the Google Store at $669 - not a bad price) or the Pixel 2 non-XL (you're getting a lot of bang for $649 - if you can make peace with the smaller screen). The winner will probably be the Pixel 2. Size does not matter, they say :-) Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/7/17 2:20 PM @ Klaas Pixel 2 is a solid choice! Excellent phone.

I personally enjoy the screen real estate of the 2XL. Also, take advantage of Tmobile's promotional offer if you're in America. They gave me $325 off my phone just for bringing it in and signing up with them.  Re: Diving Deeper on the Pixel 2 XL Display Ng Ek Ngee 11/7/17 3:53 PM Since Google's latest ad tells us to "Ask For More", i would like to ask for more of this: - RGB precise sliders for DCI-P3 adjustments, and not from 1 to 255 because that's for sRGB.

so that we as consumers can do our own screen colour calibrations. Re: Diving Deeper on the Pixel 2 XL Display Hubert Satheesh 11/7/17 9:33 PM Googles pixel campaign should be rebranded as "Ask for less"!!! Re: Diving Deeper on the Pixel 2 XL Display Mouli Srikkanth 11/7/17 10:08 PM Hi All, I am from India. I have pre ordered a pixel 2 xl and been struggling to digest the kind of criticism this phone is receiving on the screen.

I still hope to get this phone in my hand and test it for a week before taking a call as my comfort zone has always been with stock Android. Since there was a recent update to address the saturation and the screen burn in, wanted to check with you all on how effective this is? Does it make the screen look vibrant? Does the blue shift reduce on the saturated mode? Would like to hear your thoughts..

. Re: Diving Deeper on the Pixel 2 XL Display vivektyagi20 11/7/17 10:14 PM The same is the case with me. I have been waiting for my device that's stated to arrive on the 15th. I have also done one more thing. I have stopped to focus on the negative comments around. I dont know if this is witch-hunting or bad press but the attack seems to be directed in one direction only - Google!I am coming from a Nexus 6p and I remember it being manufactured with a yellow tint then.

It was a big issue 2 years ago but I let go of it. Coming to the blue tint and what not, I can pretty much affirm that the 6p exhibits pink/green/blue hue almost at every known angle other than top. Some are issues and some are made.out of thin air. I have been skeptically waiting for the device as it is an expensive investment for me. Especially after the 6p dies in 6-7 hours after I will wait and see what is the issue that I cannot live with.

A blueish tint is definitely not one of them. Re: Diving Deeper on the Pixel 2 XL Display B Sims 11/7/17 10:15 PM Blue shift solution being developed by Google as we speak.  Re: Diving Deeper on the Pixel 2 XL Display Nipun Aggarwal 11/7/17 10:17 PM yes Vivek, Even i feel the same.And after the update i have seen videos and will personally chk it out at retail store before my Device arrives,the screen looks awesome with the new saturated mode update.

I feel its the bad press which is making this device look bad. Re: Diving Deeper on the Pixel 2 XL Display Keith Mayoral 11/7/17 10:20 PM @vivektyagi20 I also came from a nexus 6p with the yellow tint and have both that phone and my pixel 2XL side by side and can say that the 2XL screen is more annoying and frustrating to deal with. The issue is that the 2XL has a blue shift that is not uniform.

You'll see portions of the screen go from white to blue depending on the angle that you're holding the phone (even very slight angles) while the 6P will have that uniform yellow tint at all angles. This is much more distracting on the 2XL than the 6P since with the 6P you don't even notice the tint after a while as long as you don't have another phone with a whiter white to compare against. The 2XL shifts from a whiter white to the blue tint at very slight angles, so you never stop noticing it.

Re: Diving Deeper on the Pixel 2 XL Display Mouli Srikkanth 11/7/17 11:17 PM @keith, that's not great to hear! There has also been some users reporting a difference in the blue shift post the introduction of the saturated mode. How does it hold for you? I come from Nexus 6p and when I got this device the yellow tint was annoying, however I got used to it. Do you think with time we are going to get used to the blue shift as well? Because I don't want to be annoyed post 6 months of usage.

. The only blocker that is stopping me is the blue shift tragedy that is present in this otherwise a brilliant device. Re: Diving Deeper on the Pixel 2 XL Display SkorpiusAM 11/8/17 12:57 AM Just received my 2 Pixel 2 XLs Today. Hey Google if I have screen issues with this phone like I am seeing here;Then some BS response like the one above with all this "O this is how OLEDs work..." I am returning both of the brick phones and getting 2 Razor Smart Phones From a company that screen is LOOKING SICK! GAME CHANGING! Then you can promptly wipe your ass with a sub standard turd brick screen that looks like from something 5 years ago instead of a real almost second quarter 21st century device.

Google Your 6P SUCKED BALLS with Project Fi AKA Project Dead I dropped Fi Today Joined Team #teammagenta #Uncarrier  because I got a buy one get one free on 2 Pixel Xls from a #BYOPixel and #IamBatman directly from  John Legere him self after I Emailed the BEYOND horrible experience I had with Fi and my Boomer Mom asking him if T Mobile had any offers so I could throw away Fi and the 6P and 5X Bricks.

If I have trouble with these Pixel 2 XL's after the above and beyond HORRIBLE UNCARING EXPERIENCES I had with Fi I AM DECLARING WAR ON ALL GOOGLE Devices and I will see if @JohnLegere wants to join me along with my new team #uncarrier sense they are now following me on Twitter.    SMOOTHER. BRIGHTER. FASTER. Enjoy a stunning screen backed by UltraMotion™ technology that delivers refresh rates up to 120 Hz.

This means, zero lag or stuttering—just fluid, buttery smooth motion content for you to enjoy. And with a Quad HD display boasting wide color gamut, everything looks vibrant and sharp.                Re: Diving Deeper on the Pixel 2 XL Display Nipun Aggarwal 11/8/17 12:59 AM Re: Diving Deeper on the Pixel 2 XL Display Nipun Aggarwal 11/8/17 12:59 AM Re: Diving Deeper on the Pixel 2 XL Display Nipun Aggarwal 11/8/17 12:59 AM Re: Diving Deeper on the Pixel 2 XL Display Nipun Aggarwal 11/8/17 1:00 AM Re: Diving Deeper on the Pixel 2 XL Display Nipun Aggarwal 11/8/17 1:00 AM Re: Diving Deeper on the Pixel 2 XL Display SkorpiusAM 11/8/17 2:06 AM Re: Diving Deeper on the Pixel 2 XL Display GillyMike 11/8/17 5:45 AM I've spent two days going back and forth on color selections.

  Saturated does seem to me to have a little less blue shift but color wise, I actually have to admit I prefer the colors of Natural or Boosted.  I wish the Adaptive brightness was smarter, it changes the screen so fast for me.  I'm reading an article, sitting there doing nothing, and the brightness changes. The blue shift also to me seems to be worse at work, where we have LED overhead lights, as compared to at home where it's more natural light.

  Does that make any sense? Re: Diving Deeper on the Pixel 2 XL Display Scott1055 11/8/17 7:32 AM Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/8/17 7:37 AM I don't think anyone is denying there is a problem other than Google...although I suspect some of us may be in denial. Sigh...from Google.  It's intentional. Seang Chau said: We want to add some info regarding the blue tint that some of you have been asking about.

 The slight blue tint is inherent in the display hardware and only visible when you hold the screen at a sharp angle. All displays are susceptible to some level of color shift (e.g. red, yellow, blue) when viewing from off angles due to the pixel cavity design. Similar to our choice with a cooler white point, we went with what users tend to prefer and chose a design that shifts blue. Re: Diving Deeper on the Pixel 2 XL Display Klaas Bredenkamp 11/8/17 8:08 AM Yeah, no denying, and I think it is time to get over it.

Either you can live with the blue tint or MOVE ON: Get a Samsung Galaxy or iPhone. If you cannot live without stock/Google Android (like me): Consider the Essential Phone (affordable but with some shortcomings) or Nokia 9 (in the pipeline and very promising). Wait for the Pixel 3. Get the Pixel XL (still on Google Store and highly rated and affordable, albeit a bit dated) or go for the smaller Pixel 2 (except for the smaller screen and battery you get all the horse power of the 2XL).

https://www.gsmarena.com/compare.php3?idPhone1=8345&idPhone2=8733 I'm getting the Pixel 2, and plan to trade in on the Pixel 4 XL further down the line. Re: Diving Deeper on the Pixel 2 XL Display Nexus4Ever 11/8/17 8:19 AM I love how the Google apologists tell us to "get over it" and "move on". Who made you the king of the internet? This phone has just been released and is a dumpster fire.

If we don't say anything, Google will just pay itself on the back and not fix anything. Re: Diving Deeper on the Pixel 2 XL Display Klaas Bredenkamp 11/8/17 8:31 AM @Nexus4Ever That actually came from a place of utter frustration that Google is not doing anything about it (I waited for the Pixel 2 XL for almost a year). You're right, the blue tint is unacceptable. So take the unsolicited "move on" advice or leave it :-).

If I was Google I would at least have released an LCD version of the Pixel 2 XL at this point as well. Re: Diving Deeper on the Pixel 2 XL Display vivektyagi20 11/8/17 8:31 AM I am just back from Reliance and Croma (they are the official retailers in India) and by my sheer luck, I found the Pixel 2 XL in all its glory. I tried to tilt, make it lie flat and did all I could but couldn't find the blue tint.

So much so that the store guys started to ask if everything was alright with me. Maybe I did something wrong or maybe, just maybe, that blue tint (even if it is there) doesn't matter to me. Took a couple of portrait pictures, used it a bit and finalized that this is gonna be the phone for me. If in India, you can try at your nearest store as well. The Google guy promised 14th November as the delivery date so I am keeping my fingers crossed! Re: Diving Deeper on the Pixel 2 XL Display Glen Danford 11/8/17 8:35 AM The Galaxy S8, which my wife has, definitely has a very noticeable blue shift.

  Funny thing is, I never noticed until I saw the criticism of the Pixel 2 XL on here, and got nervous about my pre-order.   I would bet that some Pixel XL have it worse than others, and that the polarizer may have the affect of making some look uneven, but still, my wifes S8 has it very noticeable, and after 6 months she never even noticed it until we both looked at it, as soon as I saw that I was like, 'sheeesh'  I mean you guys have had me sweating it big time and worrying about something that isn't even an issue in the least Re: Diving Deeper on the Pixel 2 XL Display Glen Danford 11/8/17 8:36 AM It's just you, the display is great, just like the S8 and the X it has blue shift, and just like the Note 7 before it which was the best phone I have ever used.

Re: Diving Deeper on the Pixel 2 XL Display milindr 11/8/17 8:41 AM Vivek, you should have just bought the one in the store. That's probably the only one in existence to not have a blue shift. You don't need more than 10 seconds with the XL to see the blue shift. It's not one of those black smears etc defects where you actually have to hunt for it. The degree to which you have to tilt the phone changes on a device by device basis.

Mine shows the blue tint, by merely tilting it at 5 to 10 degrees. And it's noticeable on a white background. So if you are using say the Nook app for reading a book, or Chrome on the home page. If it was a uniform blue tint, one could get used to it. But it's this half blue, half white screen that's ruining the whole experience.   Re: Diving Deeper on the Pixel 2 XL Display vivektyagi20 11/8/17 9:42 AM I had already pre-ordered the device on the 31st and the one I checked out was a display unit.

I understand all the hoopla over the display but isn't it also a teeny tiny possibility that the issue might have been blown up way out of proportion. I checked the device on a white display only. I opened Chrome white page and tilted it to whatever extent it was possible. Maybe it was me who couldn't find it at all or I might not be having the microscopic vision all the negative commentators boast of.

Anyways, I was mighty impressed with the device. It's just me but the blend between the screen edges and the bezels looked a lot like the Nokia Lumia 720. It looked like a great device. The build felt sturdy and made me feel good about prebooking it. To each his own but coming from the Nexus 6p, I think we have a winner in the Pixel 2 XL. Re: Diving Deeper on the Pixel 2 XL Display Mouli Srikkanth 11/8/17 9:57 AM @vivek - It depends on what lighting conditions you use the phone.

I checked the pixel 2 xl in croma and I was not able to find the blue shift in the store lighting. It was only when I took the phone to a darker area I was able to notice. In real time when you are using your phone indoors this is going to annoy you. When you are using the phone in artificial condition the blue shift is not going to be evident.. Also strangely what I was able to notice is that the blue shift just bleeds from the corners of the display which makes it more non-uniform unlike iPhone x or rest of the Oled panels.

Re: Diving Deeper on the Pixel 2 XL Display milindr 11/8/17 10:00 AM Vivek, like I said, you don't have to try hard to find the shift.  I have seen 4 Pixel 2 XLs.  All ordered around mid Oct and all delivered by the end of Oct.  All 4 have the blue shift.  All 4 have them at very small angles.  Three of the 4 are going back.   The person with the 4th decided to live with it.  I ordered 3 Pixel 2s.

  Not even a hint of a color shift on them.  Maaaayybe at real sharp angles.  No color shift whatsoever on my Pixel XL. You don't need to be a pixel peeper or have microscopic vision to see it.  Whether it's blown out of proportion is all a matter of personal preference.  For me it's a deal killer. If the store model is really good and the one you and others get in India are good, then actually that's great news for us in the US.

  That means that later shipments may have made a factory adjustment.  Let us know how your device turns out. I'd be very interested. Re: Diving Deeper on the Pixel 2 XL Display Nexus4Ever 11/8/17 10:02 AM I'm frustrated too. My current phone is starting to fail at critical times after 4 years and the Pixel 2 was the chosen one.  The no audio jack was the first kick but google's response to the screen issues is not inspiring confidence.

I went through this with my Nexus 5 with Google so it's just bringing back horrible memories.  The Nexus 5 (also made by LG) had a GPS problem from the start.  They replaced the phone once but the same problem came back with the replacement after the warranty ended.   I have no doubt Google will fail their customers with the screen issue on the XL because that's what they did with the Nexus 5.

They would say the same things back then too - "have you restarted the phone?  How about you factory default it and see...oh, still there? That's the first we're hearing of this..."  Software won't fix hardware issues. If it has problems now it will only get worse.  They'll just send you another one until your warranty wears off and then you're on your own .  Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/8/17 10:03 AM The one I seen in store was noticeable from across the shop as blue.

Especially next to the pixel 2. It's either you see it (it's very noticeable) or the phone is one that Google got right. Maybe the newer phones in shops/shipping have better quality control. Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/8/17 10:23 AM @sparkplug It's all the same to me, comparing my own, and seeing many, many out there...It's just what you get with the Pixel 2XL.

Either or, Google made a firm stance on the blue shift. I actually was looking at my co-worker's Galaxy S7 and his too has a noticeable blueshift. I will confidently say that the blueshift is here to stay. Waiting for a "better" one won't happen. Let's say this is a defect right? If they release these "better" screens in the wild, then that would mean a mass recall.  They're sticking to their Smurfs.

        Re: Diving Deeper on the Pixel 2 XL Display Klaas Bredenkamp 11/8/17 10:57 AM @Nexus4Ever I sure hope Google leave their Nexus ways behind soon. They may have gotten away with it with mid-range phones, but it will not work with flagships. Even less so if they want to take on Samsung/Apple. Re: Diving Deeper on the Pixel 2 XL Display SkorpiusAM 11/8/17 11:48 AM Could not Agree More #SmurfPhone 📲🤔🤢🤮😡😠🤬🚮🗑️🔥👨‍🚒🙌 I have two Pixel 2XLs and the screen s are the WORST I have EVER seen in a modern smart phone.

I have to go back all the way to my Black Berry Curve to find something compared to this POS. @Google How In The 🤬 does my one hundred dollar two year old 5X have better screen quality,color etc than the Pixel 2XL? This is Unacceptable 😠🤬🖕👊 #Pixel2Sux #RecallBlueShit #TeampixelTo all the Fans boys and girls of Google saying this is fine best phone ever.... RU Color Blind? I can't understand the high praise of the turd of a device.

Which is now also having MAJOR mic issues as well... But hey #SmufPhone takes great photos...but u will have to look at them on a another screen. LOL 😂🤣🙄🙃 and film videos and make calls on another device but dam those Awesome photos.Google you should be ashamed of this flaming turd/🗑️🔥 device. Google devices must be lost in Alphabet Soup.#Pixel2Trumproken #Pixel2SuxBalls Re: Diving Deeper on the Pixel 2 XL Display cac2244 11/8/17 12:18 PM @SkorpiusAM Very entertaining language, but at the end, I cannot find anything you say to be inaccurate.

..to the contrary, pretty much dead-on. I am a die hard Google Pixel / Nexus fan, but on the Pixel 2 XL, I have to pass and hold onto my Pixel XL for a little lonher. To those that dare saying that they see a blue shift on the Samsung S8 (or S8+)... i totally disagree... a week or so ago, I bought an S8+ and it had a beautiful screen, not a single hint of blue, but ended up returning it because of sluggish bloatware, and the fact that I just am not a fan of curved edges.

Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/8/17 12:23 PM No such thing as a perfect phone out there. Want the best screen, cool!...Oh wait, software is sluggish and still on Android 7. Want the best software experience and camera! Yes!...Oh wait, this screen quality ain't the greatest...Want an alternative? Sure do!...Oh wait, camera and software experience is not as good...

Pick and choose your poison, or wait til next year. Re: Diving Deeper on the Pixel 2 XL Display saunupe1911 11/8/17 12:25 PM Face it fellas...there's no real perfect phone out there. Honestly they are all flawed or just don't fit your needs. You have to chose a lesser evil. A perfect Android IMO would be a Note 8, S8, or S8+ plus with PURE Android. Samsung would change the game if they offered this but they are just too greedy and quite frankly too stupid to see.

Or maybe Google won't allow...who knows? My replacement arrived today. I will check it out later...fingers crossed. I gotta have PURE Android. There's no going back. The performance difference is insane Re: Diving Deeper on the Pixel 2 XL Display cac2244 11/8/17 12:30 PM @saunupe1911 To me the perfect phone would be the LG V30+ with Samsung super amoled screen and pure android.  It is the perfect screen size, it has sd card, wireless charging, headphone jack with a killer DAC.

Re: Diving Deeper on the Pixel 2 XL Display saunupe1911 11/8/17 12:33 PM True!!!! I just migrated from the V20! The DAC was too good. LG's stamp on the software was horrible though. The phone would constantly lag. Also I had horrible reception and consistently had low bars. I normally keep a phone 2 years or more but I got rid of it after just one year....but the DAC can't be matched. Too awesome Re: Diving Deeper on the Pixel 2 XL Display HSB12 11/8/17 7:26 PM With brightness set to 100% and phone lying flat on desk, screen may appear somewhat less bright but NOT blue at all.

I love this phone as it delivers what I am looking for, especially, from software and usability perspective. Additionally,  P2XL screen is nice and soft on my eyes.Fully enjoying my P2XL. Already getting ready and looking forward for Pixel 3. Great Job Google .. Bring it on new features and devices! Re: Diving Deeper on the Pixel 2 XL Display dakang 11/9/17 1:14 AM Just got a iPhoneX (for testing cos we do cross platform dev).

  It has a blue shift on the screen at certain angles.... just sayin'... Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 11/9/17 10:27 AM @Scott1055 Blue shift is inherent in OLED I thought, not sure if pOLED makes it more blue, or if the circular polarizer application is causing it to be more blue. I do not think the blue shift is going to go away, just that there were variances of the degree of blue shift.

Personally, I was hoping we would know if/when whatever was causing the inconsistencies was fixed, so I could move forward with my purchase. Scott1055 said: Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 11/9/17 10:34 AM @Glen Danford The issue is some are blue at 5 degrees, others not at all, and others at varying degrees and not at "sharp" angles.  I wouldn't consider 5 or 10 degrees "sharp" at all.

  I would consider sharp greater than 45 degrees  Most displays will have some kind of color/hue/blue-shift, but not to the degree that some of the early Pixel 2 XLs exhibited. Diving Deeper on the Pixel 2 XL Display SeriouslyAndroid 11/9/17 10:39 AM I received a promo code for a free Google Home Mini even though I returned the blue disaster (Pixel XL 2). Lucky me! Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/9/17 12:30 PM @SkorpusAM Awesome post! Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/9/17 12:33 PM Dear Google.

.. why is it that your own original Pixel XL does not display this blue shift?   Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/9/17 12:44 PM @alan Cause original wasn't OLED, and being how fairly new OLED tech is...Only Samsung has the best grasp on it. However, the biggest argument here is not original Pixel Xl vs pixel2xl, it's LGV30 vs Pixel 2XL. Same manufacturer, same tech.

Re: Diving Deeper on the Pixel 2 XL Display Glen Danford 11/9/17 12:52 PM Original XL is AMOLED from Samsung Re: Diving Deeper on the Pixel 2 XL Display Glen Danford 11/9/17 12:56 PM And mine definitely has little or no blue shift, but don't know if the new polarizer has anything to do with that?  Obviously it's the LG display and Google says they designed it to shift blue on purpose, vs yellow or other tint that all OLED's have to some degree or another.

  My Note 7 had very noticeable blue shift, but I loved it and it didn't bother me one bit.  If the 2XL that I receive has blue shift in line with what most reviewers have posted I will love it and keep it, but some on this forum especially have shown units with markedly more drastic and darker blue shift than I have ever seen.  From what we're seeing Google won't allow returns for any amount of blue shift beyond the initial 14 days, so we have that long to figure out if it's acceptable or not.

...keeping my fingers crossed Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/9/17 12:57 PM The V30 is definitely a display to compare to.  But what bothers me is that Google doesn't talk about why their own devices not the XL not display this behaviour.  I know we've beaten this topic to death but it just bothers me to no end when ever I see a photo side by side comparing the difference.

  Re: Diving Deeper on the Pixel 2 XL Display saunupe1911 11/9/17 1:00 PM I would say Samsung with the direction of Apple has the best grasp on it. S8 and Note 8 screens look horrible. Over-saturated until whites look pink along with blueshift at odd angles. The iPhone X has by far the best screen in the business...it's not even close. I just hate iOS. But please you S8 and Note 8 fans need to stop.

Those screens have their own issues as well. A lot is hidden by the over saturation. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/9/17 1:04 PM @Saunpe1911 This..."The iPhone X has by far the best screen in the business...it's not even close" - thumbs up Re: Diving Deeper on the Pixel 2 XL Display Scott1055 11/9/17 1:15 PM @saunupe1911, sorry but the S8+'s screen is gorgeous.

My friend has it and I see him all the time. The whole over-saturation argument is total bs as Samsung allows you to choose from a bunch of different screen modes. My personal favorite on my Galaxy Tab S2 is AMOLED photo. Makes it look very close to my Pixel XL which doesn't have the blue shift problem. I think people are starting to confuse typical OLED extreme angle color shifts with the exorbitant blue shift the Pixel 2 XL has.

They are not even in the same league. See https://youtu.be/esx9Ym-5nZk to see real blue shift. Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/9/17 1:20 PM @alan Wu No kidding, didn't know original AMOLED. It goes to show Samsung is on top of their game. Re: Diving Deeper on the Pixel 2 XL Display saunupe1911 11/9/17 1:25 PM Man I saw this for myself yesterday at Best Buy. I took my time and compared the blue shift on my own Pixel 2 XL, IPhone X, S8, S8+, and Note 8.

The Samsung's saturation made my eyes hurt. I'm sure the saturation can be adjusted but the blueshift was there. But my Pixel 2 XL's blueshift is mild to begin with. I guess I got one of the "good" phones. I'm just saying people don't need to crown Samsung's displays on their native phones. But the Samsung IPhone X screen is dang near perfection. It kinda caught me off guard of how balanced it was.

Other than that the phone is useless to me. Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 11/9/17 5:14 PM Google Pixel 2 XL 128GB panda (black/white) is back in stock.  Ordered.  I hope my screen is good/fixed. Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/9/17 5:28 PM @FSU If you mean fixed as in, no blue shift. Highly doubt that. You'll forget about the shift after a few days, it's a great phone, enjoy! Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 11/9/17 5:33 PM @OnepunchGus I'm hoping for a normal amount of blue shift, i.

e. not at 0 degrees straight on, but at some kind of sharp/reasonable angle is fine with me.  They implemented the other display changes and color options, and reviews and things I've seen people post recently look pretty good.  If there were QC/Manufacturing issues, I'm hoping those were fixed.  Another concern I have is charging speed, as my Pixel 1 XL charges REALLY fast. Re: Diving Deeper on the Pixel 2 XL Display Kenny Jiong Liao 11/9/17 5:39 PM "The saturated mode puts the display into an unmanaged configuration"Could you elaborate more on the saturated mode? Re: Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/9/17 5:52 PM @FSU I think you'll be good.

The phone is just too good to be concerned of some blue shift. As for the charging concern, I realize that my phone charges pretty quick up to 80%. After that, it charges slowly. I think they do that for battery health. Exposing the battery to too much heat lowers its life. Diving Deeper on the Pixel 2 XL Display Eric Violette 11/9/17 5:58 PM LMFAO at all you procrastinaters. The Pixel XL had already been out for over a month and y'all can't decide if you should get the XL or not? Damn, by the time you make your decision, Pixel 3 will be announced.

Either take a dump or get off the pot! For me, I cancelled my Panda order and have the Smaller Pixel 2 on the way. I'm playing it safe and Google has a leg up on the other manufacturers by providing a smaller version with basically the same functions and features. I can wait less 11 months to get the XL3. Pick a Pixel and enjoy it because Google is providing 2 full years of manufacturers warranty.

Do you see any other manufacturer doing that? Nope! #TeamPixel Diving Deeper on the Pixel 2 XL Display OnepunchGus 11/9/17 6:03 PM @Eric Agreed! I chose the 2XL for screen real estate. I'm not looking at solid bright white colors 80% of the time,and when I do, it's head on. They are excellent phones. Enjoy them with the 2 year warranty. Re: Diving Deeper on the Pixel 2 XL Display Super Rich 11/9/17 6:52 PM when are you going to fix the buggy buggy bluetooth issues? Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 11/10/17 12:49 PM @Eric Violette LMFAO so you ordered yours on October 4th?  No?  That means you are a procrastinator too! Re: Diving Deeper on the Pixel 2 XL Display Mochen 11/10/17 1:50 PM I asked them how they define "sharp" angle and the answer is anything larger than 5 degrees.

So sharp...  Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/10/17 1:52 PM @Mochen Lol...you're just holding it wrong! Diving Deeper on the Pixel 2 XL Display sparkplug23 11/11/17 6:55 AM @Eric The pixel xl 2 is not shipping in the UK (I assume Europe?) yet. So it's not a month of thinking about buying, it's a month of us considering cancelling our pre-orders. Big difference Re: Diving Deeper on the Pixel 2 XL Display Cortex_M0 11/11/17 7:49 AM How does Google handle warranty repairs?  Do they actually repair a phone when it has a problem, or do they send you a refurbished phone? Since Google isn't acknowledging that color shift occurring with just a few degrees of shift is a problem, I'm concerned that a future warranty claim will just result in Google sending me a phone that someone else has returned because the display was bad.

  We know they'll have a huge collection of those. Re: Diving Deeper on the Pixel 2 XL Display siluah 11/11/17 9:52 AM Is there an explanation on why the Pixel 2 and Pixel 2 XL have drastically different color calibrations if they are both being targeted toward sRGB? I have both devices in front of me and the Pixel 2 XL has a more dull look with the white point being more green/blue than the Pixel 2; this is making the reds and yellow and white look very off and not pleasing at all.

I much prefer the Pixel 2 color calibration. Are there any plans to re-evaluate the Pixel 2 XL color calibration to correct this? I think it would really help with the accuracy of the display when on the neutral or boosted modes. Speaking of which, switching to saturated mode helps somewhat in this regard as it changes the white point but also destroys the color accuracy of everything else as it is extremely saturated.

Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/11/17 9:58 AM https://www.techspot.com/review/1516-google-pixel-2-xl/page2.html Great read on the difference between the calibrations. Clearly Google needs to offer different calibrations and also let use manual shift the white point. Any way you slice it the calibration on the XL is shamefully horrible. Having the standard and boosted below the 100% is google lying on marketing.

And saturated at 140% is almost too much. We need to call them by 100% and let us pick them. Diving Deeper on the Pixel 2 XL Display Wilson Ko 11/11/17 11:06 AM What about burn in prevention in the status bar? The clock, signal strength, better icon, etc can also get burned in due to them being always brightly lit and static. Any software improvement planned to mitigate this? Diving Deeper on the Pixel 2 XL Display Travis Dolby 11/11/17 4:14 PM I've had my XL2 for 2 weeks now and no burn in issues although I dont use it on max brightness maybe 28-30%, the November security update must be doing something.

Still has the annoying blue shift but I can live with it now that I have the Vibrancy that I should have gotten from the start. I have a feeling that the December 8.1 update should fix some other bugs Re: Diving Deeper on the Pixel 2 XL Display davex86 11/13/17 3:53 PM I was really looking forward to purchasing the Pixel 2 and the XL2 as well, but after seeing the issues with the XL2 screen firsthand, I don't think so.

I'm all for accurate color rendition rather than over-saturated any day, but as demonstrated in this thread, it isn't accurate. The Pixel 2 on the other hand could have easily matched the smaller iphone's size simply by trimming the top and bottom bezels. Instead, the Pixel 2 matches my old Motorola in length, and it has a 5,5 inch screen. It's a bit disappointing, but maybe next year...or not. ETA: My apologies if my criticism of the smaller Pixel seems nit-picky.

I personally like a smaller phone, and right now, the iphone is the king. However, I consider the 5 inch screen perfect for a smartphone. I was hoping Google would at least be equal to or lesser than the iphone in size by getting rid of those big bezels, and give Apple some real competition in the small phone market.      Diving Deeper on the Pixel 2 XL Display Jeff Rosen 11/13/17 4:26 PM Is it me or does the latest update to the normal Pixel 2 (non-xl) make the whites way too yellow when changing to saturated color mode? Selecting the no saturation option makes the whites appear a little yellower but then I'm left with dull, lifeless colors.

Why can't we have saturated colors without yellowish whites? I think the whites were too yellow to begin with. Also, what's up with the speakers on the non XL? So tinny. Top and bottom speakers aren't anywhere close to the same volume. Is this going to be fixed in a software update? Setting an EQ to make speakers sound remotely presentable in Spotify isn't system wide and carries over to Bluetooth devices and external headphones (so I have to switch EQ on and off constantly.

Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/13/17 4:59 PM I have said it so many times now, clearly google doesn't bother reading these so I have stopped. But I totally agree @Jeff, just like the s8's when they came out panel to panel hues are not the same. So the "standard" they are calibrating them all to doesnt match every panel. This is why Samsung did, and google need to, implement a slider for how much Red, green and blue are in the white point so we can set them to our pleasing.

Such a simple fix that I reckon will eventually happen. GOOGLE - Stop being stupid and just do this already. Re: Diving Deeper on the Pixel 2 XL Display B Sims 11/13/17 9:38 PM I can't for the life of me figure out why they don't provide color sliders. Especially with this uncalibrated mess of a display.  Every single viewing device I have - monitors, TVs - all have these options.  I just got the Nov.

update and see Google's passive aggressive "Saturated" mode.   Nice work, Ronald McDonald.  Most of this nonsense could be avoided with a simple "Saturation" slider.  But, no... we get the "YOU WANT MORE SATURATED COLORS? YOU GOT IT SUCKERS!" option. Re: Diving Deeper on the Pixel 2 XL Display Neel D 11/13/17 11:41 PM So I RMA'ed the original and the new device arrived today. While the new device is much better, the blue tint is inheritent and isn't completely going to go away (also now that you've seen it you cannot unsee).

I think I might end up keeping the new one...unless ofcourse the OP5T is significantly comparable. Diving Deeper on the Pixel 2 XL Display Paulie Barton 11/14/17 2:14 AM Wow ok so I returned my Pixel today due to Bluetooth issues. Not some minor headset heartburn but rather it a) dropping in and out of connectivity with my BMW BT connection then somehow instigating a wipe off all the stored devices in the BMW's BT settings.

Here's the big one. I also own a 2013 VW Passat. Never had a warning light glitch until the day I connected up my Pixel 2 XL. Within hours all the electronic assist functions we're gone and all the warning lights are permanently on. No parking assist including rear camera, no traction control, no auto handbrake and so on. The Pixel having an issue in one car maybe I could put down to bad luck but this phone very likely seems to have scrambled my onboard electronic controls.

wTF Re: Diving Deeper on the Pixel 2 XL Display Kenny Jiong Liao 11/14/17 3:07 AM totally agree with @Jeff and @sparkplug23. google should add more colour modes to the 2xl Re: Diving Deeper on the Pixel 2 XL Display cac2244 11/14/17 10:34 AM @Paulie Barton Illuminati confirmed (or is it just Apple Fan Boy exposed!) There is no way in hell that your phone caused your car electronics meltdown.

It is like saying "I took a dump this morning and there was a Tornado in Texas, hence my dump caused the tornado"...One has nothing to do with the other... Nice trolling! And if it's true and is a direct cause, then you have a shitty car to start with, but please accept my apologies... LOL Re: Diving Deeper on the Pixel 2 XL Display Kenny Jiong Liao 11/14/17 4:44 PM On Sunday, 12 November 2017 03:58:40 UTC+10, sparkplug23 wrote: https://www.

techspot.com/review/1516-google-pixel-2-xl/page2.html Great read on the difference between the calibrations. Clearly Google needs to offer different calibrations and also let use manual shift the white point. Any way you slice it the calibration on the XL is shamefully horrible. Having the standard and boosted below the 100% is google lying on marketing. And saturated at 140% is almost too much. We need to call them by 100% and let us pick them.

Re: Diving Deeper on the Pixel 2 XL Display Paulie Barton 11/14/17 4:52 PM Wow intelligent analogy. I was one of the first to buy in my city according to the retailer so how am i trolling or an apple fanboy. Have you connected the phone to your momma's car yet? have you not experienced BT issues. You state one has nothing to do with the other then go on to state "And if it's true.."...nice.

.Finally, you're half way right - i have shit on my car because it's parked under a tree but it's not a "shitty" car.  P.S. "LOL" is so 2007... Re: Diving Deeper on the Pixel 2 XL Display vivektyagi20 11/15/17 10:32 PM Received my pre-ordered 2XL yesterday and it's been close to 18 hours of use now so I can provide a brief. The display, I don't know maybe I am not competent enough to nit pick, looks absolutely fine to me.

Tried all three "updated" Color modes. Ended up using the Natural one only. The saturated one, when compared with the Samsung display on my brother's Pixel XL (if it is indeed a Samsung panel) looked better. Maybe it was because of Pixel XL being a generation older OR just a placebo effect. In the end, I am enjoying the device and the fact that I do not notice a blue tint when the phone is tilted.

Even if it is there, I use it with top in front of my eyes. I am also enjoying the fact that my brother was in absolute awe of the display. The only qualm that I have is the size which I cannot do much about. I guess 16:9 would have been better for it would reduce the height a bit. But hey, it is what it is. P.S. The cherry on top was getting a Google Daydream out of nowhere. Re: Diving Deeper on the Pixel 2 XL Display Justin Heinold 11/15/17 11:02 PM Had my 2xl for 3 weeks now.

   1. I notice the blue shift.  It does not bother me.  I compared it to my Nexus 6P and to be completely honest, I wouldn't have even noticed it if people had not mentioned it..  There is a shift on the 6P.  Not as extreme, but it exists. 2. Burn-in.  Haven't experienced this yet.  Not saying it won't happen.  I spoke with customer service and they confirmed that any burn in will be covered under the warranty.

  I specifically asked that exact question. 3.Colors,  Google.  WTF, man.  Your colors on the pre-patch are horribly muted.  The passively-aggressive named "Saturated" mode is what I have come to expect from a phone.  So sue me that i prefer very rich colors. 4. (new) Border sensing.  Yes.  My Pixel 2 XL does not respond on the extreme edges, I expect a software fix soon. All in all, this phone has been great.

  The issues people have had problems with just do not bother me much.   Is it worth the price?  For me, yes, but for a lot of other people, no. I'm satisfied. Re: Diving Deeper on the Pixel 2 XL Display Glen Danford 11/16/17 11:21 AM I think it's only when scrolling very quickly, so for me is really really irrellevant Re: Diving Deeper on the Pixel 2 XL Display Glen Danford 11/16/17 11:28 AM Well maybe his delivery leaved a little to be desired, but @Claude Asselin was absolutely correct in that there is no way in hell hooking up to Bluetooth could cause your car's core functions to melt down, phones would never have access to core functions, and isn't even wired to that system, your entertainment system has NOTHING to do with the car's brain and engine controls,etc.

, and in the hypothetical and completely impossible event that your car DID allow a phone access to those systems, then yes, your car would be a total piece of shit.  I think that's exactly the point that Claude was making, and anyone with a lick of sense I'm certain would agree.  LOL Re: Diving Deeper on the Pixel 2 XL Display cac2244 11/16/17 12:34 PM @Glen Danford... you just made my day.

..so funny how you said about my delivery then you went right in there...haha @Paulie Barton Have a sense of humor dude...and saying that I make so 2007 is actually a compliment... Diving Deeper on the Pixel 2 XL Display robvalvarez 11/16/17 4:07 PM All of my friends that have the Pixel XL 2 on T-Mobile have received the update that gives the new settings for screen saturation and I still have not.

My question is about using the beta version of Android 8.1 is this possibly the reason I have not received it and they have? I really want this update badly Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/17/17 3:07 AM @robvalvarezI am on O2 and can't seem to get the update either, and have a friend who is on EE and has. Google told me it was on a "roll out".... so annoying.Oh, just noticed, yeah, if you are on beta you WILL NOT get the november patch.

You'll have to wait until its rolled into the beta program (weird huh?). Atm google has so many software issues that the fixes are all over the place.Also, I notice the graininess everyone is talking about... not pleased. Blueshift is 100% there but I thankfully got the "better kinds" which I can live with. The grain though is making me question the phone :( Diving Deeper on the Pixel 2 XL Display robvalvarez 11/17/17 8:13 AM Is there an eta as to when people using 8.

1 beta will be getting the update? I'm on T-Mobile and everyone I know have the update and I have not however I'm using the beta version and they aren't but I really want this update badly Diving Deeper on the Pixel 2 XL Display Umbrae 11/17/17 9:24 AM @robvalvarez I am on TMobile and got an update yesterday. However it was just the Nov security patch. My version is still 8.0.0.0. I don't think 8.

0.0.1 is supposed to start rolling out to non beta users until December. I would check the other people's version because they probably just got the security patch. It does include some more color and display options but don't think it is the full 8.0.0.1 you are testing. Re: Diving Deeper on the Pixel 2 XL Display sparkplug23 11/17/17 6:54 PM @EVERYONEHas everyone noticed the "grain" texture on your display, particularly on white? Its extremely noticable and perhaps something I could over look and call it "textured" in my head.

BUT, I want to know if everyone has it (normal sh1t panel) or do I have a lesser quality one. Particularly at the people who did an RMA, did you notice any improvement or degradation between the phones?Many thanks to those who reply, I need to know if I have a dude or not :( Re: Diving Deeper on the Pixel 2 XL Display SkorpiusAM 11/17/17 7:43 PM I RMAed one of my Pixel 2 Xls I bought 2 Google Now has them both back.

I have had three of them with updates and all have Granular Displays. The Display on Pixels is very granular on white textures it's normal for this device. The AMOLED on these devices is exactly the same one on LGV30s. LG has not been able to make really good AMOLEDs yet and the panels they used on these so called "flagships" are really bad;You have to wonder how they left quality control. The LG G6 has a better panel than this with IPSLCD.

LG should of refined these more.Google is the one responsible though they should of rejected these #DumpsterFIRE                                                                                                                      -SkorpiusAM The only manufactures in the world making really stunning/excellent AMOLEDs is Sony #1 and Samsung #2 ATM All others should of waited until they got better at it but they rushed for the holiday HYPE of "Got to be the best".

.. IMO Google would of been better taking a different rout/should of used a different display like the new Razor Phone or Sony with there .Xperia® XZ Premium both cutting edge and ULTRA PREMIUM gorgeous displays that would of put Pixels right up there with the best of the best. I returned both of my pixels and  I am skipping the so called "flagships" this year. For me I do not like looking at shit displays when I use any device.

Especially a 1000+ Phone Everyone should return these and tell Google that this time around there device SUX! Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 11/18/17 10:09 PM Re: Diving Deeper on the Pixel 2 XL Display Skitchbeatz 11/20/17 7:01 AM Can you address the "black crush" or lack of visible detail with dark colors in low brightness situations? Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/21/17 7:02 AM I bought the Pixel XL hoping to use it with the Pixel Buds but reviews for the Buds have been less than spectacular.

  So now there is less reason to be spending top dollars for a high end phone with people complaining about grainy displays, blue shift, and on and on.   How can a display with such high resolution show grain texture?  I just don't get it.  I skipped the original Pixel figuring it's better to wait for 2nd generation and stuck with the 6P.  Now I'm 100% sure that the Pixel 3 XL will have a much better display right from the get go.

 Google is charging Apple prices for Nexus quality.  I'm cancelling my pre-order.  Re: Diving Deeper on the Pixel 2 XL Display cackleberry2112 11/21/17 7:21 AM Agreed. The Pixel 3 should be great, especially with the HTC crew working on it. But the Pixel 2 XL is just not worth the money. I ordered a OnePlus 5T this morning, I expect it to be a great phone until I see what the Pixel 3 brings.

Re: Diving Deeper on the Pixel 2 XL Display SimonAK 11/21/17 10:33 AM My Pixel 2 XL arrived yesterday. As I powered on the device, waited for it to boot (on a white background) and went through the setup process, my excitement for the device turned to despair. After reading countless online articles and XDA/Reddit threads, I thought the blue shift would be a non-issue. I believed it was only apparent at a SEVERE angle.

That said, I could notice the blue shift immediately, we're talking about at maybe 5 degrees. Compared to my Pixel XL, the display on my OG is far superior (thanks Samsung).  By the time I finished the setup process, I had my return slip emailed to me. This is the first time in 6 years I won't be upgrading. Google's response is nothing short of a slap in the face. An extra year of warranty? I'd rather Google own up to the issue and re-release the phone with a fixed display - I would totally pay/wait for that! I really wish Google addressed issues like Apple or Samsung (Note 7).

.. full disclosure vs "We’ve been excited by the positive response from many of you and reviewers who have praised the new Pixel 2 phones" (ya... just not the screen!!). Re: Diving Deeper on the Pixel 2 XL Display cac2244 11/21/17 1:46 PM Well, after ordering and cancelling my Pixel 2 XL orders a few time because I was chickening out by fear of blue shift based on all phones I saw in stores and all, I decided to commit this week and I received my Pixel 2 XL and OMG am i so glad that I did.

So glad, because after 30 seconds of booting up my phone i got real life proof that i could not live with blue shift and my unit is not even discrete...it screams blue tint...any way, i am glad i did get the Pixel 2 XL which was the last thing I needed to see to click on "BUY" on my new OnePlus 5T (128 / 8 GB) order. In Canada, the OnePlus 5T started selling today at noon on 11/21/2017 and I got my Pixel 2 XL at 1:00pm, so i am all done.

.. I posted a quick comparison at https://youtu.be/QEajYCOo_lQ Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 11/22/17 4:19 AM @cac2244 - thanks for the video.  It always bothered me why Google never addressed the fact that their own Pixel XL, Pixel 2 does not display nearly the same degree of blue shift at any angle. To simply dismiss it as it happens with all OLED displays is clearly wrong and disingenuous.

   The forum basically figured it's a hardware issue either with LG or possibly polarizer but either way was not fixable by software.    Re: Diving Deeper on the Pixel 2 XL Display cac2244 11/22/17 8:09 AM Can you believe that Google (Youtube) demonitized my video??? Haha, that is petty... especially i only make a few cents per vid... Hey Google, want to put your head in the sand and pretend it is not a Problem???  No problem, i got a OnePlus 5T, your Pixel 2 XL is in the box on its way back to you.

.. Google, please grow some balls and instead of denying the undeniable, just do like Samsung (Note 7) and be responsible and call for a full screen replacement recall, or just skip to Pixel 3.   https://www.youtube.com/watch?v=QEajYCOo_lQ Re: Diving Deeper on the Pixel 2 XL Display Scott1055 11/22/17 9:29 AM cac2244, I feel the exact same way as you and ordered the OnePlus 5T as well, figured it would get me by until next year.

 Just couldn't get over the horrible screen of the Pixel 2 XL and noticed that people were still receiving bad ones and it's been out for almost 2 months. Btw, here's my video: https://youtu.be/esx9Ym-5nZk Re: Diving Deeper on the Pixel 2 XL Display SimonAK 11/22/17 9:45 AM Did they demonetize yours too? Re: Diving Deeper on the Pixel 2 XL Display Kenny Jiong Liao 11/22/17 3:05 PM Hi Gordon, I suggest that you should send this via feedback in your phone.

This will help the development process On Friday, 27 October 2017 10:48:31 UTC+10, Gordon Kelly wrote: I appreciate the addition of a "saturated" mode, but this does not address the real problem: you're blaming user preference rather than the simple fact the Pixel 2 XL is not calibrated properly. Below are PhoneArena's screen measurements and these results have been repeated by others - many colours are off but red in particular is horribly inaccurate.

sRGB is not the problem or people would be complaining about the Pixel 2 as well and this gives sRGB a bad name it doesn't deserve. Note: I've included the iPhone 8 (LCD) and Galaxy Note 8 (OLED) as well because this isn't as simple as claiming users are used to over saturated, inaccurate displays - these displays are not oversaturated and they are more accurate than the Pixel 2 XL: My concern with all this is sRGB is being needlessly vilified and app developers are unlikely to take the time to make sRGB apps if you tell everyone that users don't like sRGB because it's "too natural".

The fault likes with the Pixel 2 XL.  So while I'm happy we will have more modes, the number 1 focus should be fixing the Pixel 2 XL's calibration and then you wouldn't need an inaccurate 'saturated' mode in the first place.  Re: Diving Deeper on the Pixel 2 XL Display Mochen 11/22/17 4:06 PM 5 degrees is considered as a sharp angle at Google. That's what I got from their support team.

  Hope you will enjoy this surprising info as I did.  Re: Diving Deeper on the Pixel 2 XL Display cac2244 11/22/17 4:13 PM @scott1055, yeah I saw your vid a few days back, I even credited you and offered your video as evidence on a popular youtuber channel that said that blue shift is inherent to all OLED screens (WRONG!)... it basically was the first video I saw that clearly showed the blue shift compared to other oled's.

.. Google did not like my video, they demonetized it based on "Not suitable for most advertisers", which is for sensitive issues like war and sexual aggression, foul language, hate speech... None of the criteria apply to my vid, other than maybe "hate"...Google/Youtube "HATE" that we point out their obvious screw up... Big Brother is not happy... Cheers! Diving Deeper on the Pixel 2 XL Display robvalvarez 11/24/17 9:16 AM I don't understand why is it taking so long for those of us on the 8.

1 beta to get the security patch to modify the screen saturation I would have thought that the beta users would have gotten it first does anyone have an eta for this? Getting frustrated Re: Diving Deeper on the Pixel 2 XL Display caryboe 11/28/17 10:07 AM reistar,  Didn't you get the message?  The blue shift and poor image is totally our faults - we've been holding our phones wrong this whole time! Re: Diving Deeper on the Pixel 2 XL Display dakang 11/29/17 6:00 AM Guys, Received my Pixel 2 XL last week.

   It's a superb phone.   It's replacing my Pixel XL which was also a great phone.    The screen is lovely.   At certain angles the screen does tint a bit but to be honest I'd never use/view the phone at those angles anyway.   And after a few days of using it, you actually don't notice it. I for one am happy with the Pixel 2 XL.   I showed my phone to many people and not a single one has commented on there being a screen issue.

    So, for me anyway, this issue is a bit of a storm in a tea-cup.   You have to go 'looking' for an issue, it's not something obvious.       No screen burn in at this time.  Those people who say they're getting a OnePlus 5 or whatever instead, that's your choice clearly, but the camera , battery and fast updates means that the Pixel 2 XL is the phone for me.   Even if there was a slight screen issue, the camera makes up for it.

  But there's not.  I'm happy. Re: Diving Deeper on the Pixel 2 XL Display Scott1055 11/30/17 3:05 PM I laugh every time someone says they only hold it at a perfect angle trying to rationalize their $1k purchase. I for one use my phone in many different scenarios and can't always hold it perfectly straight all the time like a robot, e.g. on the kitchen table, laying down in bed, and propped up while working.

For me the screen is the #1 priority so its a deal-breaker. Btw, I received the OnePlus 5T this week and the screen is absolutely gorgeous. Super bright, way more than my Pixel XL indoors. Outdoors it is a little brighter. Not sure why it's different in those 2 scenarios. Whites are also whiter, Pixel XL looks like dirty whites in comparison. I also love having the different color modes, my favorite is the custom white balance one.

I thought the Pixel XL had a great screen but the OnePlus 5T's is just that much better. Anyone who mentions the full hd resolution has better than my 20/20 vision because it's impossible for me to tell the difference. The battery is also amazing, better than the XL's which is saying a lot. The camera isn't half bad either, on par with the Pixel XL I'd say. Low light is the biggest issue but I found an HQ setting yesterday that looks like it might help.

Need to try it out a bit more. Anyway, thought I'd give my opinion on the 5T in case anyone else was looking for an alternative that's half the price. Re: Diving Deeper on the Pixel 2 XL Display Glen Danford 11/30/17 9:40 PM I don't know if anyone else has posted it on here, but I found Oreo Colorizer while Googling about my display, and find that it is excellent and  I am super happy with my Pixel 2 /xl display when it is running.

  It was made specifically for the Pixel 2 XL and solves the color issue, I absolutely love my display and I assume Google will someday come up with a better OS fix but in the meantime, this does it for me.  Blue shift seems to be lessened, but have gotten used to it to tell the truth, and going back to my Pixel XL just isn't an option, now I see that it actually has a yellowish bias that I find intolerable.

..for my eyes a blueish bias is definitely more pleasing, and Oreo Colorizer lessens that and makes colors in photos noticeably more vibrant without turning everyone's face red like the saturation mode does. Re: Diving Deeper on the Pixel 2 XL Display dakang 12/1/17 2:20 AM @scott1055 - I'm not sure who's saying that.  I would say that there 'was' a slight blue tint at sharp angles but to be honest, with the new colour modes, it's gone.

   I would say the XL2 screen is fine at all angles.   I lost you when you said the 5T camera is on a par with the new Pixel.    I hope you enjoy your commission from OnePlus.     Each to their own but this issue is overblown. Re: Diving Deeper on the Pixel 2 XL Display Scott1055 12/1/17 6:03 AM I never said the camera was better than the new Pixel 2. I was talking about the original Pixel XL which I am currently using side by side with the 5T.

I just got gcam installed on the 5T and it is pretty damn close when comparing pictures side by side. Will continue to test. Oh, and the issue is not overblown at all. https://youtu.be/esx9Ym-5nZk. Why don't you make a video like that showing how much better your screen is. Then I'll believe you. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 12/1/17 6:57 AM The issue is definitely not overblown but there does seem to be some variance from device to device.

  I've seen videos that show 2 Pixel XLs that both show blue tint but one is worst than the other so it appears you can get acceptable(?) units.   But the fact that customers spending upwards of $1K US are even having to hope to get a good unit vs bad isn't saying much when the competition including its own Pixel 2 doesn't have this issue. Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 12/1/17 9:26 PM Pixel 2 XL panda/Stormtrooper version vs iPhone x and it looks like the screen on the pixel 2 XL barely has any blueshift and looks really good:.

 https://youtu.be/Dl9QJM95jNo Re: Diving Deeper on the Pixel 2 XL Display cac2244 12/2/17 7:42 AM OK, I got my OnePlus 5T for 2 days (after returning my Pixel 2 XL for EXTREME blue shift) and let me tell you, do not get close to me when i hold my 1+5T, i will bite! I LOVE this thing. As for photos, compared to my original Pixel XL (not the 2), the photos are exactly the same. My SIM card is on the 1+5T to stay unless, the HTC U11+ (128/6 GB) that i will receive tomorrow from UK will be better.

Because of  "only" 1080P on the 1+5T i thought i would not like it, so i got the U11+ thinking I would give the 1+5T to one of my kids... I might keep both for myself...haha As far of the Pixel 2 XL blue shift, I have a THEORY. All of the 30+ Pixel 2 XL I have seen physically all have extreme to harsh blue shift, but the few Pandas I have seen on video (not "de visu") had way less blue shift issue and were more like the soft (and ok to live with)  blue shift on the LG V30 (i have seen physically about 10 of them and they all are ok).

My theory is that Google probably applied the polarizer on the standard models and did NOT put the polarizer on the Pandas (just like the LG V30) as a comparative basis. It is not a coincidence (truly a mathematical demonstrable consistency) that most users with a Panda say that they do not have shift, which is confirmed by all Panda videos I have seen.  Just a theory, but is the only logical explanation I can think of, but there seems to be clearly something different.

How come most all standard Pixel 2 XL have it while most pandas don't? Something is different, we just need to find out what it is. As for me, I will be enjoying my OnePlus 5T and HTC U11+ until next year until the Pixel 3 XL, hoping that HTC will make it, but this time with AMOLED and with a headphone jack. My son has the Pixel 2 and loves it and the few issues, like the high pitch noise and the ticking noise (NFC related) were fixed with the November patch, the only issue is that now he loves my 1+ 5T that has same footprint, but is lighter and with bigger screen.

.. Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 12/2/17 1:34 PM My Pixel 2 XL StormTrooper/Panda/B&W phone arrived, and the blue shift is visible at 5 degrees, just like the first one.  As I was opening the box, I was chanting to myself "please let me have a good screen, please let me have a good screen", then I opened it and powered it on, and it's there.  I'm going to give it a week with normal colors (preferably dark themed stuff) and see how it goes.

  Edit:  Actually it looks to be less noticeable than I remember on the all black one I ordered Oct 4. Re: Diving Deeper on the Pixel 2 XL Display robn30 12/2/17 2:12 PM There is no rhyme or reason to all this, it's a lottery.  Whether you get the Panda or all black, there is no uniformity.  If you get one that doesn't exhibit blue shift then you are one of the lucky ones.  Or you might get one with blue shift, graininess, and severe black smearing.

  It's a complete luck of the draw and at $949 for the 128 GB XL, it's completely unacceptable.  Also in the YouTube you linked, I still thought the iPhone had a better looking display.  Maybe it was the wallpaper on the 2 XL, but the iPhone contrast seemed better and the colors seemed richer.  Also the iPhone will destroy the 2 XL in graphics intensive stuff like games.  The A11 chip scores much better in gaming and graphics intensive applications.

  2 XL is a great device, but the screen rules it out for me.  If they lower the price $300, I would give it a go and hope I get a good one, but not for $949 + tax. Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 12/2/17 5:01 PM Update: So I really only noticed the blue shift while setting up the phone on the white screens used when transferring data from your old phone to your new one.

  Since then I've only noticed the blue shift at about 30-45 degrees, it's better than the first one I bought.  I'll give it a whirl for a week or so and see how it goes. Diving Deeper on the Pixel 2 XL Display Glen Danford 12/2/17 9:07 PM To all who decide while setting up your phone that the blue shift is too awful to keep it, IT GETS BETTER!  PERFORM.ALL THE UPDATES, AND IF STILL BOTHERING YOU, INSTALL OREO COLORIZER.

..there is no way I can go back to my Pixel XL's display after using the 2XL for a week...the XL has a very noticeable (NOW) YELLOWISH tint that drives menmad!  The blacks on the Pixel 2 XL are like liquid metal, I absolutely LOVE this display and the blue shift is much lessened, maybe I'm just getting used to it, but it doesn't seem nearly as noticeable or as extreme, and it really IS much more pleasing after awhile.

... I ffirmly believe it will continue to get better as Google gives us more options, and as the P3 pallette gets implemented across Android apps in the future, we'll all probably go back to 'natural' or 'boosted' settings for sheer accuracy.. anyway I for one cannot go back to the Samsung screen on the Pixel XL after wa week with this, I think it's freaking gorgeous Re: Diving Deeper on the Pixel 2 XL Display cac2244 12/2/17 9:39 PM @Glen Danford, you are right brother, it's just you getting used to the blue shift (but the patches and your Oreo Colorizer probably do help).

.. The polarizer is hardware and no software patch can really fix it. I returned my Pixel 2 XL and got the OnePlus 5T for 400$ less and i have an amazing Amoled screen with no need to install software to patch the unpatchable, Same snapdragon 835, but have 8 GB of RAM... I have had all Nexus phones and Pixel XL and also have the Pixel 2 for my son, me I ditched the Pixel 2 XL, but the argument of having the latest Android updates to me over the years and based on my experience is that you get all the bugs and annoyance, which is why all other manufacturers take more time to have these ironed out before releasing their modified versions.

I can just think of the high pitch noise and ticking noise on the Pixel 2. I can also think of my original Pixel XL that kept rebooting like crazy when i was in a roaming area, etc...I also got the HTC U11+ (that was supposed to be originally the Pixel 2 XL) with the transparent back (from the UK) because i did not think i would love the OnePlus 5T and was already prepared to give it to one of my kids, but man, i think i will keep both!!! We do love our phones, that's for sure.

One thing is for sure, the Pixel 3 XL will have to be a hit and i'll probably pull the trigger like I always do within minutes of its future release. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 12/4/17 6:05 AM Got my hands on a Pixel 2 XL Panda and noticed the blue shift at almost all angles other than straight on.  As others have shown, different parts of the screen exhibit a blue shift.

  Also it's not as dark blue as I have seen in some photos so to some this would be acceptable and to others not so much.  Just a question to those that always look at the sceen straight on and never on an angle, don't you also put the phone on your desk to charge and use it from time to time without picking it up?  Personally I look at the screen from all angles from 0 to whatever degrees during the course of a day so I would notice the blue shift.

 Ultimately, some will not notice it much and more power to them.  They can enjoy the features, great camera and first in line updates from Google.  I think Pixel 3 will be where Google integrates HTC into its fold and not have 2 manufacturers doing 2 different phones with different parts coming from multiple vendors.  Re: Diving Deeper on the Pixel 2 XL Display cackleberry2112 12/4/17 6:32 AM I know this is a bit off-topic, but I will add another vote for the OnePlus 5T.

It's an excellent device. True, you won't get the quick Android updates or the stellar camera of the Pixel 2. But at "only" $500 it is a much better deal. For those of us who were disappointed in the lackluster display on the Pixel 2 XL, this phone is a good option, even if it's just a bridge to the Pixel 3. Re: Diving Deeper on the Pixel 2 XL Display caryboe 12/4/17 6:49 AM Well, I did it - I returned my Pixel 2 XL.

  The screen is just HORRIBLE.  I know this may sound dramatic, but I really wanted to like it, I gave myself a week with it, and I was just heartbroken.  I got a Pixel 2 and WOW, what a difference!  I have none of those display issues, none of the insensitivity with the touch screen at the outer edges, no bluetooth issues - it's amazing how a different phone running the exact same OS responds and just generally is so very much better.

  I'm super disappointed in going smaller, but I definitely made the right choice.  The guy at Verizon said many people were not happy with the 2 XL - he said that it's currently getting 3 stars - I don't know if that's true, but anyway.  If anyone actually reads this whole post, and you have an XL 2 you're happy with, I have 2 cases that I can send you for free if you're interested.  I only ask that you pay the shipping - I'm in Pennsylania.

  Re: Diving Deeper on the Pixel 2 XL Display cac2244 12/4/17 7:22 AM @caryboe, this is a good idea about the cases... I too have returned my Pixel 2 XL and I have 5 cases that I never opened... I have 2 different Spiegen, one Caseology and 2 generics.  I will give them away, one by one to different people. Condition, you need to be in Canada, as I am in Greater Toronto area myself. I will even pay the Canada Post regular postage.

Canadian friends, send me an email at stec...@yahoo.com with a photo of your Pixel 2 XL with your name and mailing address and I will send one case to the first 5 emails I get.  Re: Diving Deeper on the Pixel 2 XL Display Cecil Husted 12/4/17 9:15 AM @CaryboeWhich cases do you have?I'm in central NY. I will gladly pay the shipping be cost. Re: Diving Deeper on the Pixel 2 XL Display caryboe 12/4/17 9:44 AM This one.

.. And this one... They are very similar, but I required the see through window in the wallet for the 2nd one for my commuter pass - which I did not get on the 1st case.  How on earth does that blue haze, dim brightness, and poor color reproduction not drive you crazy?  I tried my best, tweaked EVERY display setting available, kept it for a week, forced myself to buy 3 cases for it - thinking that if I bought a bunch or accessories for it, I would not return it.

...I did anyway :-) I so wanted to like it, but it's too expensive to not be 100% happy with.   Anyhow, let me know.  Carrie Re: Diving Deeper on the Pixel 2 XL Display caryboe 12/4/17 9:56 AM @cad2244, LOL, I actually had 3 cases total, but the 3rd I gave away to a Verizon employee upon my return.  And FYI, the screen on his Pixel 2 XL looked just as bad as mine - but he claims to not see it.

  Another Verizon employee jumped into the conversation and essentially took my side by joking and saying - "I don't know what's wrong with this guy, he's crazy - EVERYBODY sees the blue except him!"   I just don't understand why people would be OK with this - it's a $1000 phone!  For me, that's a lot of money!  I want the best for $1000!  Although, I do think I currently have it with the Pixel 2 (non XL) - wow what an amazing phone.

  I just wish it had a bigger screen. I wonder if it's because Samsung made the Pixel 2 screens, and LG the Pixel 2 XL....I've thought of that a lot.  I love how Google's statement said something to the effect that we're scrutinizing the screens too much and when we hold a phone, we're not supposed judge it at an angle.  We're not supposed to tilt it.  Like it's OUR fault!  Apparently, we've been holding our phones wrong this whole time!  With the new phone, you can hold it at ANY angle and you don't get any strange coloring.

  The same goes for the original Pixel, the Samsung Galaxy S7 edge, and S8+ - no titl/angle display issues.  Come on Google! Re: Diving Deeper on the Pixel 2 XL Display joplass 12/4/17 10:00 AM I know this will surprise many but I personally like that blue when looking at the phone from an angle.  Even facing it the slight blue gives the phone a real cool look.  Re: Diving Deeper on the Pixel 2 XL Display Cecil Husted 12/4/17 10:49 AM I'm going to put a passion the wallet cases.

But thanks anyway. As far as the screen I actually held off even looking at looking at the 2xl. How ever I was at a Verizon store and decided to look at it. The store display didn't have the extreme blue shift as I have seen posted. So with them having a 50% off with trade I said why not.  I can honestly say that I have just a very slight bluest- greyish tint. I'm very happy , I just finished week 2 yesterday.

I have non of the issues that have been posted here. I had the pixel XL and traded that in. Re: Diving Deeper on the Pixel 2 XL Display SeriouslyAndroid 12/4/17 10:58 AM @Cecil Husted, can you post a video of your phone with a white background at various angles? I'm yet to see a pixel 2 XL without blue tint so I'm curious to see if they actually exist.  Re: Diving Deeper on the Pixel 2 XL Display Cecil Husted 12/4/17 11:35 AM Sure , after I get home.

As I said I have a very slight tint. Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 12/5/17 12:09 AM I just got my black/white / Stormtrooper / Panda - Pixel 2 XL, and I only see the blue shift at 45 degrees or more and it is also not as noticeable as the first one I purchased and returned.  The first one I ordered (all black) the day they came out, was much more severe.  With the Stormtrooper/Panda, the slight blue tint was really only noticeable when initially setting up the phone while the entire screen was white, but so far I do not notice it at all.

This phone makes my Pixel 1 XL seem slow, blows me away, and I love the larger screen.  Damn near perfect. With the software updates they released, I have no display issues, use Boosted color mode, and don't have any "insensitivity" issues at all.  Bluetooth works just fine too so far.  I haven't noticed any issues whatsoever. This phone is freaking SEXY and I'm glad I re-purchased one after they released those software updates.

Can't wait for the Pixel 3 and I hope the former HTC team integrates fully and makes more magic.  Add the headphone jack back to satisfy those that want/need it (nice to have options, or provide a dongle with both), perfect the screen, keep the squeeze, and make it even better. Re: Diving Deeper on the Pixel 2 XL Display SeriouslyAndroid 12/5/17 4:48 AM @FSU Pike that is amazing news! Can you please post a video of your phone at different angles with a white background? You are the second person now to say this, I have to see it to believe it.

If this is the case I will be buying a Pixel 2 XL again!!!!!!!!!!!! 🎉🎉🎉🎉🎉 Re: Diving Deeper on the Pixel 2 XL Display Cecil Husted 12/5/17 11:03 AM Here's the video of my 2 week old Pixel 2 XL . Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 12/5/17 11:06 AM Video not showing :( (unknown) 12/5/17 12:51 PM <This message has been deleted.> Re: Diving Deeper on the Pixel 2 XL Display Cecil Husted 12/5/17 12:56 PM Re: Diving Deeper on the Pixel 2 XL Display B Sims 12/5/17 10:26 PM Lol.

  Proof of the only pixel 2 XL in existence that doesn't have blue shift recorded with a potato. Re: Diving Deeper on the Pixel 2 XL Display Cecil Husted 12/6/17 4:04 AM @B-sims , do you want to see different angles? By the way it was taken with a iPhone 8+. Re: Diving Deeper on the Pixel 2 XL Display SeriouslyAndroid 12/6/17 4:20 AM @Cecil Husted, the video is very blurry and grainy.

So much that it's impossible to see if there's blue tint or not. Can you try posting the video to YouTube in HD? Re: Diving Deeper on the Pixel 2 XL Display Cecil Husted 12/6/17 5:00 AM I'll re do it , and not so close.The video isn't blurry on my end. I can try to post to you tube later today. Re: Diving Deeper on the Pixel 2 XL Display Tony DiMeco 12/6/17 6:11 AM I said I was not going to buy it but I did.

I walked into a BJs Wholesale Club and asked if they had any Pixel 2 XL. My luck, They had just received 3 new ones in today. The 64g Panda caught my eye. On top of that there was some $300 off flash sale yesterday or though I was told. Anyway, I would end up paying $550 for it over 2 years. I doubt I will have it that long anyway. I opened it out of box and turned it on. It went to the install screen which is mostly white screen.

I checked the screen at all angles and decided the blue tint was not that bad. I attached a photo off my new Pixel 2 XL to the left of my original Pixel XL. So I am not sure if I found a good one or I am not noticing the overwhelming blueness.  Re: Diving Deeper on the Pixel 2 XL Display cac2244 12/6/17 6:16 AM @Tony DiMeco...no offence, but seriously, you should get your eyes checked....this phone is screaming blue shift.

Re: Diving Deeper on the Pixel 2 XL Display Eric Violette 12/6/17 6:18 AM The Pixel 2 on the left has some major blue shift. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 12/6/17 6:20 AM @Tony - I think that's the level of blue that people are talking about.  Compared to your original Pixel, it's definitely noticeable.  The Pixel 2 XL I looked at has a similar hue of blue.  And the original Pixel also had an OLED panel so for Google to say all OLED panels show blue shift when viewing at large angles is just bizarre.

But for $550, I would say that's acceptable.  For $1000, not so much. Re: Diving Deeper on the Pixel 2 XL Display cac2244 12/6/17 6:28 AM @Alan_Wu Alan has a very good and valid point here...at 550$, it is a great price point where the sacrifice of the headphone jack and the blue shift is kind of a decent trade off. For basically the same price I got a great OnePlus 5T 128/8 gb with an amazing screen and a headphone jack with basically vanilla android, but you do get all the best and greatest that Google and Android has to offer with the Pixel 2XL.

.. Price between 5-600 is where things start changing in favor of the Pixel 2 XL. Re: Diving Deeper on the Pixel 2 XL Display Tony DiMeco 12/6/17 6:28 AM I understand but that is an extreme angle. Here is one not as extreme. Re: Diving Deeper on the Pixel 2 XL Display cac2244 12/6/17 6:47 AM @Tony DiMeco Not bad at all...it is still a pretty sharp angle and no blue shift on this photo.

..are you sure this is not your Pixel XL??? Haha... It actually is pretty good and understand now why you said you might have a good one. If this is the Pixel 2 XL on that photo (i have no reason to doubt it is not), then at 550$ you probably won the Google Pixel 2 XL jackpot. Good for you and it means there is hope for all others. Thanks for sharing.   Unfortunately, I had to return my Pixel 2 XL because there was tons of blue shift at any angle.

Re: Diving Deeper on the Pixel 2 XL Display cackleberry2112 12/6/17 6:51 AM For $550 I would look past the blue tint. At that price it's an excellent phone, just not at $850 in my opinion. If that had been an option I would have bought that instead of my OnePlus 5T (which I love). Re: Diving Deeper on the Pixel 2 XL Display cac2244 12/6/17 6:58 AM I just realized that @Tony DiMeco got the PANDA.

.. I had written my theory about that on an earlier post...ALL Pixel 2 XL that I have seen without a huge blue shift issue and that were acceptable were all PANDA's and Tony's phone seem to follow that rule. My theory was that Google probably did not put the polarizer on the Panda's. Most Panda's are acceptable and are basically similar to the screens of the LG V30 that do not have the polarizer...

just my theory, but there is something different with the Panda's... Like I said earlier, the mathematical probability that all those Pixel 2 XL that are acceptable are 100% Panda...something is demonstrably different with these phones. Re: Diving Deeper on the Pixel 2 XL Display Cecil Husted 12/6/17 7:48 AM Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 12/6/17 9:48 AM I got the Panda version and I noticed the blue shift.

  Whether or not it's acceptable will depend on the owner.  Tony's example is interesting as at some angles it's very evident and others not so much.  So YMMV is probably what it boils down to.  The pictures attached show what the Panda version I had looked like.  Is it terrible?  I would say no.  I'd just rather not see the shift all together. Re: Diving Deeper on the Pixel 2 XL Display Tony DiMeco 12/6/17 10:13 AM That looks about how mine is.

The blue is not bothering me much because when I actually pick it up and use it or place it in front of me on a table there is no blue tint. Although,  know there are some people here that it does not go away even when looking directly at it. That would bother me.  Re: Diving Deeper on the Pixel 2 XL Display saunupe1911 12/6/17 12:23 PM Welp fellas look at the bright side. I think it's safe to say Google, Apple, and  OLED manufacturers (Samsung and LG) will try hard to mitigate blue tint and color manipulation at various angles.

I mean geez do OLED TVs  and/or monitors behave the same way? I won't buy another OLED phone until this technology is sorted out.  Re: Diving Deeper on the Pixel 2 XL Display robvalvarez 12/6/17 3:38 PM The update really did wonders for this display "it looks fantastic" and as far as the blue shift goes I have not even noticed it any more after the second day of using it. The phone is absolutely incredible and would not switch for anything.

People are making waaaaaaaaaaay to much of a big deal about the blue shift SERIOUSLY. Re: Diving Deeper on the Pixel 2 XL Display JayDonn 12/6/17 3:53 PM Using the polemical "seriously" is frankly not helpful...the display issues are obviously a matter of opinion and a lot of purchasers find the issues unacceptable. I'm sure we are all delighted with your satisfaction, but don't belittle the opinions of those who have opposing views.

Re: Diving Deeper on the Pixel 2 XL Display B Sims 12/6/17 6:43 PM Cecil - the video is very low resolution on our ends. To be consistent, you need a camera app that can lock exposure and white balance while facing directly at the screen. The correct white balance setting has to be used too.  It helps if the screen has some text on it as well - like the display settings page.   Edit - Ah NM - I see you posted another video.

   Re: Diving Deeper on the Pixel 2 XL Display B Sims 12/6/17 6:50 PM robvalvarez - does your phone look like the one on the left or the one on the right? Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 12/6/17 10:38 PM @Alan_Wu Agree, I would prefer not to have any blue shift at all, but it seems many newer phones do have some kind of color variation at sharp angles, some at slight angles.

  The variation was something I was concerned about. On the setup screen, the blue shift is going to be incredibly obvious, especially if you are someone who read this entire thread of posts or read reviews/posts online. That being said, after you get past that initially all white screen, and actually use the phone, you are barely going to notice it, unless your screen happens to be more blue than others (due to variances observed in different posts).

My Panda/Stormtrooper has it, but I don't notice it, at all, I also have one of those desk stands so my phone is facing me while at work. I know this has varied for different individuals, however the phone I received does have it, but it looks very mild to me. Once you set your phone up and use it, let me know your thoughts. Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 12/6/17 10:40 PM @cac2244 I put on my Revo Windspeed II Polarized sunglasses, and I can spin the phone in a circle, and I can view the screen the entire time, thus the polarizer is installed.

If I do that on my Pixel 1, it goes black at a certain angle. Perhaps the Panda/Stormtrooper versions are fixed or were manufactured correctly.  My all black phone I first ordered was really blue, this one is mild, and man, I'm glad I reordered. Re: Diving Deeper on the Pixel 2 XL Display FSU Pike 12/6/17 10:43 PM @B SIMS You didn't ask me, but I just received my Panda/Stormtrooper I reordered after returning the all black version, and mine looks like the one on the right.

Re: Diving Deeper on the Pixel 2 XL Display saunupe1911 12/8/17 7:09 AM To all Google Moderators and Preferred Care specialists that monitor this thread, I'm highly disappointed with your customer service. I ordered a replacement Pixel 2 XL since mine current phone was showing signs of early burn in. Well the November update mitigated that. Also the replacement phone had even worse screen quality so I decided to keep my current phone.

I called to inform Google that I would be keeping my current phone and to transition the RMA because I will be returning the replacement phone. Well the phone was returned and received by Google on November 27th. On December 6th I received an email stating that Google has not received the phone and that my credit account was charged. A logged into my credit account and sure enough I was charged. I then called Google PREFERRED CUSTOMER CARE hoping that they would simply cancel this transaction.

Well they swore up and down they it was a Hold and not a official charge. In my opinion they felt like I was lying about the charge so they requested proof the transaction and email. I sent a screen shot of the pending charge since pending charges couldn't be printed in my creditors account portal. Google Preferred Customer Care still didn't believe me so now they wanted an official transaction statement from my creditor which I just provided this morning.

Luckily my creditor has the transaction in their dispute process so I won't be charge any interest. They will actually enter a reversal if Google doesn't issue one within 12 days. In conclusion, I'm highly upset with Google's phone hardware....I'm highly upset with Google Preferred  Customer Care for not initially taking care of the matter after I provided initial proof of the pending charge and email notification.

...and finally I'm highly upset with Google's Payment system for actually charging my card in the first place. This is an absolute waste of everyone's time and resources. This is case ID 2-3352000020207 as proof that this is a real situation! I'm not sure if I will ever purchase another Google product after this experience and I can't recommend Google Preferred Care to anyone either. They are worst than the normal customer support.

  I felt like I needed to share this experience to all fellow Pixel 2 XL owners. This is ESPECIALLY for you guys that are contemplating getting replacement phones for any hardware issue. I handled this situation the right way. I even informed Google  in advance of the phone that I would be returning and even got corrected RMA paperwork and tracking for the IMEI. But they still managed to screw this up.

  Re: Diving Deeper on the Pixel 2 XL Display Glen Danford 12/8/17 8:04 AM @saunupe1911 yeah that sounds somewhat familiar... I had and issue with my Pixel XL and had a warranty phone sent out as a replacement, only they charge your credit card and issue a refund when they get your return!  They warned me in advance, but what they didn't say is that the replacement was a REFURBISHED phone, not a new one, but they charged my credit card the full price of a new phone.

 So they are really setting themselves up to make a substantial profit if the don't get the return.  Many people have complained about this policy, they could just hold your credit card and charge it if they never received a return, or show a little trust or faith at LEAST in their Preferred Care customers... Re: Diving Deeper on the Pixel 2 XL Display saunupe1911 12/8/17 8:12 AM Wait a second.

This happened to you too! And this is probably their basic policy??? Wow!!!! Yeah this will probably be my last piece of Google hardware. Apple isn't even this bad. Now I'm about to cancel this Preferred Care crap too! Re: Diving Deeper on the Pixel 2 XL Display Jeremy Sikora 12/9/17 8:51 AM I know this has been mentioned here earlier but Google why don't simply give us the ability to hide the navbar or at least make it transparent instead of black.

I've had two Pixel 2 XL's that both showed major burn in from that black navbar after a single week of use. Safe to say I returned both devices and will not buy another until this is fixed whether it be a software tweak or the Pixel 3 is released... (As long as the manufacture you use is not LG.)  Re: Diving Deeper on the Pixel 2 XL Display robvalvarez 12/9/17 10:00 AM I have to agree with you here it makes no sense to me why they can't just hide it and have it pop up when you touch the screen like the LG V30 does that's a super easy fix with an update Re: Diving Deeper on the Pixel 2 XL Display Glen Danford 12/9/17 10:02 AM @saunupe1911   Just to note, they did not replace my Pixel XL under the Preferred Care plan but under the normal Mfr.

Warranty.  That being said, I would expect that any and all phone replacements Preferred care or warranty are probably refurbished units.  They DO replace screens and bodies and/or only send out refurbished units that have no sign of use at all though, but my point was that they shouldn't have the right to put a temporary charge on your credit card for the price of a BRAND NEW phone when they are sending you a refurbished one.

  And yes, this is definitely their policy, when I called to get my warranty replacement for a earpiece speaker issue they did tell me in advance they had to charge my credit card temporarily in order for me to get one sent first without sending mine to them first and having to go without a phone until the new one arrived.  They did offer that as an option though, in my case I didn't care cause I had plenty of room on my card, even though I had an alternate phone I could have used in the meantime.

  That hasn't always been the case though, most of my life this would have posed a big problem for me and I can sure see how a lot of people would be really, REALLY put out by this.  It's now way to try to establish yourself as a premier hardware manufacturer, that's for sure, people are taking a risk by going with them in the firstplace compared to established hardware giants like Samsung and Apple, they should do everything they can to make it advantageous to give Pixel a try, but they obviously don't feel that way, and it's too bad.

Re: Diving Deeper on the Pixel 2 XL Display Glen Danford 12/9/17 10:21 AM There are some ways to hide the nav bar but I think you have to root your phone first...definitely apps out there that allow you to customize it or make it much more transparent that you do not have to root your phone to use also.  Probably a minor performance hit with the latter as it's a constantly running program, and you have to start it and leave it running for it to work, if you clear your app tray it goes away and you have to restart it.

   Rooting allows a cleaner approach and there are some interesting apps for that, but of course that's not for everybody.  Google is really waitng way too long to deal with this.  I found personally that running Dispay Tester every couple of days and just putting the solid backgrounds on the screen for a few minutes makes this go away.  This is of course the only way I even knew I had some screen retention (it's NOT burn in if it will go away by doing this) because it would be imperceptable if not on a solid background.

  It's possible if I don't do this every few days that it will become permanent burn in, or at least that's what I'm trying to prevent...anyone know more about this? Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 12/10/17 1:48 PM @FSU Pike - this is the 2nd Pixel 2 XL that I've received and examined and both show the same amount of blue shift.  I did install all the apps, copied my old phone over, etc to get past the setup screen to get a better idea of how the blue shift would be in a normal usage.

   I wanted to give it a fair chance.  Here is a picture of it compared to my 6P.  I want to say that I don't notice the blue shift during regular use but I can't.  The 6P uses an AMOLED  and is 2 years old and I feel like I'm going backwards.  The AMOLED panel used by Google 2 years ago doesn't show blue shift so for Google to say all AMOLED panels show blue shift at large angle is just BS.

  I also compared pictures copied over onto the new phone and I just didn't like the colours.  It was set to boosted mode and I have read various postings that Google simply did not calibrate the colours properly.  I looked at my brother's iPhone X and there is no blue shift so I know OLED screens can be done right. So if you're one of the lucky ones with an acceptable screen, then that's awesome.

  Oreo 8.1 is supposed to enable the imaging chip in the Pixel 2 XL so I'm sure that'll just make the already great camera app even better.  The active background is also really cool and the phone overall is nice. As for me, I'm sending it back Monday and getting a refund and waiting for the Pixel 3 XL.  Samsung new S9 is coming and I'll take a look at that.  I'm not a fan of the custom overlays but Samsung does it better than others and at least the screen will look nice.

Re: Diving Deeper on the Pixel 2 XL Display Luis Sibrian 12/10/17 5:20 PM Hey guys...new here and got my pixel 2 xl panda version last week and I love it but have a question? Does manufacture date matter in display issues?  For example, my unit was built on Nov. 28 and shipped Nov. 30.  I tested my screen and everything looks as it should, meaning I do have a blue tint when shifting off axis which does not bother me, but was wondering about screen grain?  For example, I usually keep my screen on adaptive brightness and indoors my screen is on low for ease of my eyes.

  I'm not sure if this is psychosomatic but when I reading or online, when my screen is greys and whites, my eyes see is as not smooth, in terms of compared to my dads S8+.  Like it is very faint but I'm not sure if it is grain or my eyes playing tricks on me knowing all the news and horror stories, and when I show my phone to my dad and mom, they don't see it and they tell me im going crazy.  But it is only noticiable I believe in the lowest brightness setttings; cause when I turn off Adaptive display, it looks fine.

  So my original question is that does manufacture date matters in QC or is it just mind games, and knowing the LG panels are as what people have said online; that they are a tab bit grainy and dull.  Thank you to anyone who responds :) #lovemypixel.  Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 12/11/17 5:31 AM @Jeremy - it's probably too late now but Google's new December release should be fading the navigation bar if not used for a few seconds to minimize burn in/retention.

  Re: Diving Deeper on the Pixel 2 XL Display caryboe 12/11/17 8:35 AM All - I just wanted to add another 2c - I must be up to $1.00 by now :-) Anyway, there seems to be so much focus on the blue-shift, but I wanted to say that it goes far beyond the blue shift.  I returned my Pixel 2 XL after having it for 7 days as I was not happy with it at all.  When I did return it to my local corporate Verizon store, I carefully scrutinized the Pixel 2 XL that was on display, and they should have been ashamed to have that phone on display - it's display was wrought with burn-in.

  Not a little either, A LOT!  I'm so glad I returned that phone, I'm so very happy with the Pixel 2 (non XL).  There's definitely more than just blue-shift issues going on.  It's a terrible, terrible display - the phone is awesome as a whole, the features are incredibly impressive, the speed and software is great, the screen, well, the screen SUCKS!   Re: Diving Deeper on the Pixel 2 XL Display GillyMike 12/11/17 9:54 AM I'm sorry to say that after a month an a half my 2XL has developed some burn in :( It's probably because I need to use Waze 2 hours a day for navigation, that probably doesn't help.

I can notice it on full screen white or grey backgrounds while using Display Tester. Unlike some of the other burn in issues previously reported, I don't see the buttons, but I DO see a navigation bar width line across the bottom of the screen and a slightly different tint below the line. Re: Diving Deeper on the Pixel 2 XL Display ArienneB 12/12/17 11:43 AM why is it so hard for google to push a better LUT? seriously.

this shouldn't be a difficult fix. Are there hardware limitations with whatever system you're using to apply the LUTs? is there some sort of stupid color management system designed by the panel manufacturer that you HAVE to use that doesn't have enough precision? I've worked on phone hardware. There are tons of people in the community who are hardware devs just like you guys. Stop being so opaque.

Tell us the actual problem and maybe we can help figure something out. Re: Diving Deeper on the Pixel 2 XL Display Luis Sibrian 12/14/17 11:45 PM I honestly believe there newer batches of phones are repairing and easing the blue shift tint issues.  I received my pixel 2 XL panda on Dec. 6 and the phone was manufactured on Nov. 24 and when I got it, it had heavy blue tint very noticeable and screen grain in terms of weak solid color production.

  I asked for an RMA, got it today, manufactured on Dec. 6, and I could not believe it but the blue tint was eased out.  Now it was present but at extreme angles of views, not like a 2-5 degree angle like my old one, but at more than 60-70 degree angle in which is supposed to be.  Also the white balance has improved greatly.  The grainy is less present which I believed it the quality of LG POLED as I tried to compare it to my old Samsung s8 + but the color is more vibrant and brighter.

  So overall I am extremely happy as I didn't expect the blue tint to go away that easily, just give me a smooth pixel experience, but I will take that trade off cause the experience on this device is unparalleled on Android. Re: Diving Deeper on the Pixel 2 XL Display cac2244 12/15/17 10:39 AM Yet another video of a perfectly fine Pixel 2 XL, side by side with the OnePlus 5T and a Note 8...

. BUT, once again, the Pixel 2 XL that seems to be perfectly fine is a....wait for it...Panda version.  Not that I really care since I have returned my own Pixel 2 XL and replaced with a fantastic OnePlus 5T (i love this thing), but I yet have to see a decent Pixel 2 XL that is not a Panda.... just sayin'! Re: Diving Deeper on the Pixel 2 XL Display Derek Jang 12/17/17 4:02 PM Have you guys noticed that with adaptive brightness, when it ramps the brightness up and down, the color temperature changes with it.

This is more noticeable on a white background. And also if you just slide the brightness slider up and down on a white screen you can see this color temperature change as well....is this just me?? Re: Diving Deeper on the Pixel 2 XL Display Scott1055 12/17/17 4:43 PM I totally notice it as well but it's not really a big deal for me. Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 12/18/17 6:29 AM I've seen the video and it's not that good a comparison looking at the home screen with the active background as that's too dark and frankly blue to begin with.

  If something could be done with the Panda version, why not apply it to the all black version of the phone?  They are using exactly the same parts.  I don't see why Google would apply the 'fix' to one phone but not the other. If anything, I've noticed recently there are quite a  few videos of these so called "independent" reviewers all saying how over blown this blue shift is.   I personally received 2 Pandas and compared to my own Nexus 6P which also has an AMOLED display.

  Pixel 2 XL - blue shift, Nexus 6P - no blue shift looking at a mostly white background.  And it's just not the blue shift, I notice when comparing the same photos on both phones, the colours on the 6P are better and not simply level of saturation.   Google for its part has dropped the price of the Pixel 2 twice in the last few weeks.  To me this is rather telling that sales are not exactly spectacular.

Re: Diving Deeper on the Pixel 2 XL Display Scott1055 12/18/17 9:23 AM @Alan_Wu, I ordered 2 phones at the same time to try to increase my odds of getting one with a good screen. I received a black 64gb (manufactured Nov 2) and a panda 64gb (manufactured Nov 30). I'm actually keeping the black one because it has much less of the blue shift issue than the panda. The panda has a much cooler white balance by default and would shift blue much quicker, only took a few degrees for part of the screen to start turning.

The black one is warmer and the blue shift happens at a much greater angle, like 45 degrees before it becomes really noticeable. I also find the screen to be much more uniform, for example, the whole screen usually turns blue at the same time while the panda one would have part of it turn before the rest. I was also able to adjust the colors further by using Snoke kernel and the kernel auditor app which is really nice.

Needless to say, I'm pretty happy with the black one so far. The panda one will be going back. Re: Diving Deeper on the Pixel 2 XL Display Umbrae 12/18/17 10:29 AM The problem is that Google simply refuses to support this phone or stand behind it. After 8.1 my mic is no longer working. Works in the camera and sometimes speaker phone but nothing else. Obviously a software issue related to the USB driver or software.

However support wants to RMA. After they made me reset they just stopped responding too me. So I am stuck with a device and no support. I reached out on Twitter got a DAM and once again silence. Guess my only option is to complain to the BBB and FTC. It's a $1k phone Google. The least you can do is support the damn thing. I feel cheater with no option other than buy another phone. I can't even get support or a refund for this Pixel POS.

Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 12/18/17 12:00 PM @Umbrae - can you RMA the phone?  Why won't they take it back?  The audio problem is a known issue.  Plus Google extended the warranty period to 2 years. Re: Diving Deeper on the Pixel 2 XL Display Umbrae 12/18/17 12:09 PM @Alan_Wu That was the next step until Google simply stopped responding. Problem is this is my only device and I require a device to work because of security restrictions.

I need a phone to send in a phone, and I cannot afford a 1k hold on my bank account. Guess I know to not get expensive phones in the future but honestly I have gotten advance ship without holds from other manufacturers. Re: Diving Deeper on the Pixel 2 XL Display saunupe1911 12/18/17 12:11 PM I'm still fighting with Google Preferred Support to refund my cash after they charged me full price for the RMA  phone that I sent back.

I've even got my creditor involved. Google can't explain the issue and claims it was a system glitch. And they are taking their sweet time to refund it.  By Wednesday my creditor is going to issue a reversal because this is pure fraud. Google is about to make me go back to Apple for my next purchase. Their support might be the worst in the business. They will answer the phone but that's about it.

Apparently the Pixel XL has been an RMA disaster.  Re: Diving Deeper on the Pixel 2 XL Display saunupe1911 12/18/17 12:13 PM Alan_Wu there's a good chance they will outright charge you instead of putting a hold your account. Like I said earlier they actually charged me full price weeks after my RMA was received and verified. All they can say is sorry smh! Pathetic! Re: Diving Deeper on the Pixel 2 XL Display it’sHoward 12/18/17 8:31 PM I'm one of the people that bought a Pixel 2 XL and returned it because the blue shift is too severe.

It's not a "slight blue tint", and not only visible at a "sharp angle", it's immediately noticeable at the slightest movement. The thing that complicates this is that not every Pixel 2 XL phone has the issue, I've seen two that don't have the issue. The two good ones I saw were just as described here, where you have to tilt it at a sharp angle and it would only be slightly noticeable. The bad one's it is immediately noticeable at the smallest movement, you have to hold it in such a specific way which gets unnatural as people will naturally tilt their phone a bit every now and then during use so that you don't see it; It's a very noticeable blue gradient, especially when browsing web pages where it's downright distracting.

I had gone to a Verizon store and me and one of the employees took a look at about four of them as he was helping me to decide on a replacement. I wanted one like the other two I had seen without the issue, but unfortunately they all had the problem. It really seems like pure luck whether you'd get one with or without the problem. I really want a Pixel 2 XL but it bums me out that Google doesn't see the problem.

I thought the whole thing was being overblown after the first one I looked at seemed fine, but once I got mine and saw the difference, I was pretty disappointed at the huge difference. I ended up returning the phone as I mentioned, I still want one, as I use Google everything, I like everything about the phone but that easy to see cover your whole screen blue tint at even the slightest angle problem.

Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 12/19/17 3:53 AM @Umbrae - unfortunately that is how Google's system works.  You basically buy a new phone and return the old one for a refund.  I've returned 2 phones and each time they don't refund anything until they've received the phone and verified it.  Re: Diving Deeper on the Pixel 2 XL Display Alan_Wu 12/19/17 4:13 AM @saunupe1911 - that's too bad.

  I was watching my credit card balance like a hawk once I knew Google had received the package.  They told me it could take up to 14 days to refund the charge and lucky for me, they did the next day.  I'm not surprised that the XL has been an RMA disaster.  It's been plagued with issues right from the start.  Burn in, blue shift, smearing, audio, unresponsive edge sensitivity, even phones with missing OS.

  Re: Diving Deeper on the Pixel 2 XL Display cac2244 12/19/17 5:44 AM @it'sHoward... I too got the Pixel 2 XL and returned due to severe Blue Shift at any angle. I Looked at the LG V30, i bought a Samsung S8+ that i returned, I got an HTC  U11+ (the LCD screen disapponted) and I ended up loving my OnePlus 5T. I am a die-hard Nexus / Pixel guy, I got all the Nexus devices, got the Pixel XL (original) and while I had my Pixel 2 XL for a while, I had ordered the (HTC) Pixel 2 for my son.

  You know what? I miss NOTHING from the Pixel XL or the 2 XL and my son is green of envy for the majestic AMOLED on the OnePlus 5T and keeps asking how did you do this or that (with the very few but so useful features that OnePlus added to Vanilla Android). Did i mention that it comes 128/8 gb and with a headphone jack??? Give it a try...it is a better phone at half the price... do not get fooled by the specs on the screen, it is the best screen I ever had bar none, i prefer it to the S8+ I had for about a week.

  Re: Diving Deeper on the Pixel 2 XL Display it’sHoward 12/20/17 3:48 AM Glad you found a phone you really enjoy minus the problems, I'll definitely consider the OnePlus 5T, I've heard good things. I personally really enjoy the Pixel 2 XL it's just that severe blue tint that makes me cringe. One thing the Pixel phones offer that other android phones don't is the quick OS updates which is something I want from my phone.

If Google can't offer a resolution to the bad blue tinted phones I think I'll just stick with my current phone and wait for next years Pixel 3, also if Google can't acknowledge the issue though, I'm not sure I want to buy more phones from them in the future, at that point it would probably be best for me to buy an iPhone since I think only Apple and Google's Pixel phones give the latest updates to their phones very quickly.

Re: Diving Deeper on the Pixel 2 XL Display sanjul bhakri 1/14/18 2:44 PM Do let us know if there are any solution to warmer color temperature in Google pixel 2 XL

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SAN FRANCISCO(Reuters) - Hey Siri, where can I get my cracked iPhone screen fixed? Apple Inc customers will soon have more choices as the company looks to reduce long wait times for iPhone repairs at its retail stores. By the end of 2017, Apple will to put its proprietary machines for mending cracked iPhone glass in about 400 authorized third-party repair centers in 25 countries, company executives told Reuters.

Among the first recipients is Minneapolis-based Best Buy, which has long sold and serviced Apple products. The electronics retailer already has one of the screen-repair machines at a Miami-area store and one coming soon to an outlet in Sunnyvale, California. Fixing cracked screens may seem like small potatoes, but it’s a multi-billion-dollar global business. The move is also a major shift for Apple.

The company had previously restricted use of its so-called Horizon Machine to its nearly 500 retail stores and mail-in repair centers; and it has guarded its design closely. The change also comes as eight U.S. states have launched “right to repair” bills aimed at prying open the tightly controlled repair networks of Apple and other high-tech manufacturers. Apple said legislative pressure was not a factor in its decision to share its technology.

It allowed Reuters to view and photograph the machines in action at a lab near its Cupertino, California headquarters. Until now, Apple had never formally acknowledged the Horizon Machine’s existence. The initial rollout aims to put machines in 200, or about 4 percent, of Apple’s 4,800 authorized service providers worldwide over the next few months. The company plans to double that figure by the end of the year.

“We’ve been on a quest to expand our reach,” said Brian Naumann, senior director of service operations at Apple. He said repair wait times have grown at some of the company’s busiest retail stores. Pilot testing started a year ago. In addition to Miami, a few machines already are operating at third-party repair centers in the Bay Area, London, Shanghai and Singapore. Shops in some countries where Apple has no retail presence will also be early recipients, including locations in Colombia, Norway and South Korea.

Apple would not say how much its partners are paying for the equipment. To be sure, any mall repair kiosk can replace a cracked iPhone screen. Apple says its customers can get their devices fixed at non-authorized shops without voiding their warranties as long as the technician caused no damage. But the Horizon Machine is needed to remedy the trickiest mishaps, such as when the fingerprint sensor attached to the back of the glass gets damaged when a phone is dropped.

For security, only Apple’s fix-it machine can tell the iPhone’s processor, its silicon brain, to recognize a replacement sensor. Without it, the iPhone won’t unlock with the touch of a finger. Banking apps that require a fingerprint won’t work either, including the Apple Pay digital wallet. “RIGHT TO REPAIR” GAINING STEAM Apple has sold more than 1 billion iPhones worldwide, many to customers who don’t live near an Apple Store or an authorized third-party repair center.

For fixes, many have turned to mom-and-pop shops and independent technicians that now dominate the trade. Research firm IBISWorld estimates the global cell phone repair business generates about $4 billion in revenue per year. Many of these entrepreneurs do good work. Some don‘t. All use copycat parts because Apple, like other major manufacturers, doesn’t supply original parts or repair manuals to anyone but authorized service partners.

Big companies defend this arrangement as the only way they can guarantee high-quality repair work and keep hackers away from the proprietary software that makes their products tick. Consumer advocates, however, say their aim is to wring outsized profits from repairs. Independent technicians often charge less than the cost of a factory fix. A broken Apple iPhone repaired by a third party service provider is seen at Apple's display repair laboratory in Sunnyvale, California, U.

S., May 19, 2017. REUTERS/Stephen LamEnter right-to-repair bills. New York, Massachusetts, Tennessee, Illinois, Minnesota, Nebraska, Kansas and Wyoming have introduced legislation looking to aid small shops and do-it-yourself tinkerers. These proposed measures would require manufacturers to supply repair manuals, diagnostic tools and authentic replacement parts at fair prices to independent technicians and the general public.

Apple, heavy equipment manufacturer Caterpillar Inc and medical device maker Medtronic Plc have lobbied against New York’s bill. In Nebraska, Apple sent its state and local lobbying chief Steve Kester to visit the Republican lawmaker sponsoring that state’s measure. “Apple is telling me this is a bad thing because you’re going to have a mecca for hackers in Nebraska,” State Sen. Lydia Brasch said of Kester’s February visit.

Apple hasn’t commented on the bills, but a trade group it belongs to contends the Nebraska measure would force the company to divulge how it secures sensitive data on the iPhone. “Think about how much of our personal lives are in this device,” said Mike Lanigan, head engineer for Apple’s service efforts. Slideshow (20 Images)INSIDE THE LAB Apple got into the screen-fixing business just three years ago with the introduction of the iPhone 5.

Up until then, customers whose phones were out of warranty paid a “repair” fee, but Apple simply replaced the entire phone. Lanigan said customers have been requesting repair service since shortly after the introduction of the iPhone in 2007, but the company waited until it could perfect the process. “We view the service aspect of this as all part of the overall Apple experience,” Lanigan said.

Apple doesn’t break out repair revenue in its financial statements. Analysts estimate it at $1 billion to $2 billion annually for all products. As Apple’s screen mending has matured, its prices have dropped to $129 to $149, depending on screen size, from $229. That’s competitive with many independent shops for newer iPhones. Still, some technicians charge as little as $60 to fix older models.

Apple says its process aims to make the display look like it just came out of the box. To demonstrate, the company allowed Reuters to observe the Horizon Machine at a repair lab in Sunnyvale, California. In the cavernous, brightly lit lab painted in Apple’s signature sparkling white, two lab technicians clad in T-shirts, shorts and tennis shoes scurried between rows of long white metal tables stuffed with test equipment.

Dozens of Horizon Machines lined the tables. The contraptions, gray metal boxes the size of a microwave with a swing-out windowed door, vary slightly in shape depending on the model of iPhone they repair. Apple would not say where the machines were made or by whom. In a smaller training room, a technician laid out the tools Apple uses to fix iPhone screens: special screwdrivers for the iPhone’s five- and three-lobed screws, a custom suction-cup for loosening the screen without tearing the delicate ribbon cables behind it, and a press to squeeze iPhone 7s to ensure waterproofing.

Once the new screen is mounted, the iPhone goes into the Horizon Machine, which allows Apple’s software to communicate with the fresh hardware. Over the course of 10 to 12 minutes, the machine talks to the phone’s operating system to pair the fingerprint sensor to the phone’s brain. While that unfolds, a mechanical finger jabs the screen in multiple places to test the touch-sensitive surface.

The machine also fine tunes the display and software to match the precise colors and calibration of the original. “We design for a customer experience that exceeds anything our competitors try to do,” said Naumann, Apple’s service chief. “We endeavor to make it right at the same standard as when the customer bought the product.” Editing by Jonathan Weber and Marla DickersonOur Standards:The Thomson Reuters Trust Principles.

Wilma Lawrence

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