Samsung Tv Screen Goes Black No Sound

Picture of Samsung Tv Screen Goes Black No Sound


Hi everyone, I just wanted to post all the trouble shooting that is available for this issue here. Please try all the following and if your is still having this issue, you will need to have your TV serviced. At the bottom of this message will be steps on how to set you're TV up for service. NOTE: Some troubleshooting may look a little different for your TV. First: test if you can pull up the TV menu.


If you can pull up the menu, this issue is coming from your sources. Also, if you are able to pull up  your menu, I would suggest updating your TV's firmware. Next: Test this TV in another power outlet. Please make sure this device is connecting directly to the wall outlet. If you are still having this issue the final step is to have the device serviced. Samsung can refer an authorized service center to perform any needed repairs.


If you TV is out ow warranty, you will be responsible for the repair cost unfortunately. If your would like to set this service up, you can do it here. http://www.samsung.com/us/support/service/request  Once this service is set up the service center will reach out to you directly to verify any service dates and charges.   Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Well everyone, this thread has been around for a year today so I wanted to update all the troubleshooting you should try with this issue. If you do not see a picture but have sound. First off this issue can be coming from a few things. Your source is causing issues, your cable is causing an issue, a setting is causing an issue, ECT. Please do the following and see if it helps. First see if you can open up your menu by pressing the menu button.


If this menu pops up, you are having and issue with the source. Try a different source and cable that is connecting the source. If you have this issue on all sources, please try a factory reset on this TV. If you do not see the menu, that means your TV will need to be serviced. I will provide a link at the bottom of this post to "where you can set this device up for service". If you do not see a picture or sound.


 As for this issue, most times it ends in service but you should try the following before servicing the device. First, please make sure your TV is connected directly to the wall outlet. If it is, please test the TV in another power outlet. Next. Do the menu test. Just open it up and see if you see the menu. If you do see the menu, the issue is coming from the external source and you need to test the cable and the source.


 If you have this issue on all sources, please try a factory reset on this TV. If you do not see the menu. this will lead to service. Here is a link to where you can set your device up for service. http://www.samsung.com/us/support/service/request  *Please understand that if your TV is having any issue, it is probably going to come from the "screen going out". So even if your device is having the "same issue" there is a good chance you are experiencing a different cause.


The troubleshooting provided here is super general and just a quick test to see what ball park you are in. Please post any "differences" and I will update this post so the next person can see it. Thanks for the help everyone.  Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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